We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 262 results
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Decision Reference DRN-3038612
26 Oct 2021 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3038612 The complaint Ms K complains that Erudio Student Loans Limited (Erudio) did not inform her that she would have to make an application to actively defer her student loans during the Covid-19 pandemic, causing arrears to accrue on her accounts. What happened Ms K has three studen... (3 pages)View decision -
Decision Reference DRN8451378
27 Mar 2017 Erudio Student Loans Limited Not upheldBanking and creditMrs B complains about Erudio Student Loans Limited’s handling of her student loans.backgroundMrs B took out student loans with other companies, which were eventually passed to Erudio.In 2014, Mrs B experienced some difficult personal circumstances which meant she wanted... (3 pages)View decision -
Decision Reference DRN4248455
14 Feb 2017 Erudio Student Loans Limited Not upheldBanking and creditMr M complains that Erudio Student Loans Limited has acted incorrectly in defaulting his loan accounts and asking him to make repayments to it. backgroundMr M took out several student loans with Erudio’s predecessor, “S”, a limited company.Under the terms and conditio... (4 pages)View decision -
Decision Reference DRN3144521
17 Mar 2015 Erudio Student Loans Limited Not upheldBanking and creditMiss Z has complained that Erudio Student Loans Limited would not accept her application to defer her student loan, and then didn’t deal with her complaint properly.background Miss Z has two student loans and got in touch with Erudio last year to defer these for a furt... (2 pages)View decision -
Decision Reference DRN0158877
9 Jan 2017 Erudio Student Loans Limited UpheldBanking and creditMr E complains that Erudio Student Loans Limited repeatedly failed to close his loan account after he had settled the loan in full, and chased him for arrears that were not owed.backgroundIn 2014 Mr E asked Erudio how much he needed to pay to fully settle his stud... (3 pages)View decision -
Decision Reference DRN1372616
10 Sep 2018 Erudio Student Loans Limited Not upheldBanking and creditMr M complains that Erudio Student Loans Limited didn’t cancel his student loan when itreached its maturity.backgroundI issued my provisional decision, which attached to and forms part of this final decision in July 2018. In my provisional decision I explained the j... (5 pages)View decision -
Decision Reference DRN0031964
16 May 2016 Erudio Student Loans Limited UpheldBanking and creditMr I wants compensation for the way Erudio Student Loans Limited handled his loan account.backgroundIn summary, Mr I says Erudio has continued to ask him for payments despite his deferment status. He is also unhappy with its overall customer service. In particula... (2 pages)View decision -
Decision Reference DRN1843005
7 Mar 2016 Erudio Student Loans Limited Not upheldBanking and creditMr C complains that Erudio Student Loans Limited unfairly refused his deferment application.backgroundIn March 2015, Mr C applied to renew his repayment deferment for another year. He provided Erudio with three payslips covering January to March 2015. During this period... (2 pages)View decision -
Decision Reference DRN1870309
14 Feb 2017 Erudio Student Loans Limited UpheldBanking and creditMr B has complained Erudio Student Loans Limited didn’t deal with his deferral request properly and then pressured him to pay off his arrears.backgroundMr B lives overseas. He’d regularly got his three student loans deferred. When Erudio took over management of his loans,... (4 pages)View decision -
Decision Reference DRN-3705835
4 Oct 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3705835 The complaint Miss B complains that Erudio Student Loans Limited unfairly terminated her student loans at the end of a deferment period. What happened Miss B had three student loans with Erudio that had been subject to deferment. In May 2014 the existing deferment period ended ... (2 pages)View decision
