We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 270 results
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Decision Reference DRN-3629000
5 Sep 2022 Erudio Student Loans Limited UpheldConsumer CreditDRN-3629000 The complaint Mr D complains that Erudio Student Loans Limited closed and defaulted his student loans after he missed a deferment application. What happened Mr D took out student loans in 1995 and 1996. The loans became payable in 1999 and Mr D has completed deferment applicati... (2 pages)View decision -
Decision Reference DRN-4344762
5 Oct 2023 Erudio Student Loans Limited Not upheldConsumer CreditDRN-4344762 The complaint Mr O complains that Erudio Student Loans Limited unfairly terminated his student loan. What happened Mr O had a student loan made up of various accounts, one of which was administered by Erudio. In 2018, the loan was subject to six months arrears before a defermen... (3 pages)View decision -
Decision Reference DRN-3857892
15 Dec 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3857892 The complaint Mr J is unhappy that Erudio Student Loans Limited are pursuing him for arrears and have threatened to terminate his agreement. What happened Mr J had a deferred student loan that was administered by Erudio. His deferment came to an end in May 2018, and Erudio star... (5 pages)View decision -
Decision Reference DRN1584300
20 Apr 2017 Erudio Student Loans Limited Not upheldBanking and creditMr M has complained about the service provided by Erudio Student Loans Limited.backgroundMr M took out student loans in 1996, 1997, 1998 and 1999, and he says it was some years before his salary reached the threshold it needed to meet before repayments were due. Mr M... (3 pages)View decision -
Decision Reference DRN-4151707
7 Jul 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-4151707 The complaint Miss D complains about the way Erudio Student Loans Limited has handled her accounts with it. What happened Miss D has four student loans with Erudio. The loans were taken out in subsequent years starting in 1999 and ending in 2002. All of the loans are still acti... (4 pages)View decision -
Decision Reference DRN-3898765
13 Jan 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-3898765 The complaint Mrs W complains about mistakes and poor service provided by Erudio Student Loans Limited. What happened I recently issued a provisional decision setting out why I intended to uphold Mrs W’s complaint. I said: Mrs W has two student loans with Erudio. In 2019 arrear... (3 pages)View decision -
Decision Reference DRN2203874
14 Feb 2017 Erudio Student Loans Limited Not upheldBanking and creditMr C has complained about difficulties he’s having with Erudio Student Loans Limited about deferring his student loan.During the course of the complaint, Mr C’s friend has sometimes made submissions on his behalf. But for clarity, I’ll refer to all submissions as if t... (2 pages)View decision -
Decision Reference DRN0950892
13 May 2019 Erudio Student Loans Limited UpheldBanking and creditMr M complains that Erudio Student Loans Limited has defaulted two of his student loans. backgroundMr M said that he’d had many years of deferment of his student loans, without any problems. He said that he met the eligibility criteria for deferment, because of his... (4 pages)View decision -
Decision Reference DRN9942403
11 Jun 2018 Erudio Student Loans Limited UpheldBanking and creditMrs H has complained Erudio Student Loans Limited is asking her to repay loans which she doesn’t believe she owes any longer.backgroundMrs H had three student loans which she took out in 1997, 1998 and 2000. These loans were transferred to Erudio in 2014 from the ... (5 pages)View decision -
Decision Reference DRN-2216432
13 Oct 2020 Erudio Student Loans Limited Not upheldConsumer CreditDRN-2216432 The complaint Miss P complains about the actions of Erudio Student Loans Limited after she attempted to defer her student loan repayments. What happened In October 2018, Miss P’s student loan referral period came to an end. Erudio sent her a deferment application form by post e... (3 pages)View decision