We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 262 results
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Decision Reference DRN1923843
14 Feb 2018 Erudio Student Loans Limited Not upheldBanking and creditMr H has complained that he’s been having difficulties with Erudio Student Loans Limited about the deferment of his student loans, as it won’t accept the information he’s sent it.backgroundMr H took out a number of student loans which were later transferred to Erudio.... (2 pages)View decision -
Decision Reference DRN-4008395
8 Mar 2023 Erudio Student Loans Limited Not upheldConsumer CreditDRN-4008395 The complaint Mr S complains Erudio Student Loans Limited have asked him to repay a debt he doesn’t have with them – making him feel harassed and bullied into making payments. What happened Mr S has a number of loans taken out with a company I’ll refer to as S, but now managed ... (3 pages)View decision -
Decision Reference DRN0158877
9 Jan 2017 Erudio Student Loans Limited UpheldBanking and creditMr E complains that Erudio Student Loans Limited repeatedly failed to close his loan account after he had settled the loan in full, and chased him for arrears that were not owed.backgroundIn 2014 Mr E asked Erudio how much he needed to pay to fully settle his stud... (3 pages)View decision -
Decision Reference DRN8296260
6 Jan 2020 Erudio Student Loans Limited UpheldBanking and creditMr B complains that Erudio Student Loans Limited (Erudio) gave him inaccurate information about his previous student loan. He also complains that they failed to notify the Student Loans Company (SLC), that he had paid the outstanding balance, in good time. backgroundMr B wanted to apply fo... (3 pages)View decision -
Decision Reference DRN1843005
7 Mar 2016 Erudio Student Loans Limited Not upheldBanking and creditMr C complains that Erudio Student Loans Limited unfairly refused his deferment application.backgroundIn March 2015, Mr C applied to renew his repayment deferment for another year. He provided Erudio with three payslips covering January to March 2015. During this period... (2 pages)View decision -
Decision Reference DRN1372616
10 Sep 2018 Erudio Student Loans Limited Not upheldBanking and creditMr M complains that Erudio Student Loans Limited didn’t cancel his student loan when itreached its maturity.backgroundI issued my provisional decision, which attached to and forms part of this final decision in July 2018. In my provisional decision I explained the j... (5 pages)View decision -
Decision Reference DRN5684455
5 Jun 2017 Erudio Student Loans Limited Not upheldBanking and creditMrs S complains that Erudio Student Loans Limited will not defer her loan.backgroundMrs S says that when Erudio took over her student loan, she made the necessary deferment request. She says she had been successfully deferring her loan for the previous 15 years w... (2 pages)View decision -
Decision Reference DRN-3705835
4 Oct 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3705835 The complaint Miss B complains that Erudio Student Loans Limited unfairly terminated her student loans at the end of a deferment period. What happened Miss B had three student loans with Erudio that had been subject to deferment. In May 2014 the existing deferment period ended ... (2 pages)View decision -
Decision Reference DRN-2909087
5 Jul 2021 Erudio Student Loans Limited UpheldConsumer CreditDRN-2909087 The complaint Mr W has complained that Erudio Student Loans Limited didn’t make sufficient efforts to get in touch with him, causing him to miss his deferment deadline. What happened Mr W has a mortgage-style student loan agreement with Erudio. In 2020, Mr W applied for deferme... (4 pages)View decision -
Decision Reference DRN6712188
23 Mar 2018 Erudio Student Loans Limited UpheldBanking and creditMr Y complains that Erudio Student Loans Limited didn’t make it clear that his account could be defaulted and terminated whilst he was in an agreed payment plan.backgroundMr Y has four student loan accounts with Erudio in respect of which repayments were deferred un... (3 pages)View decision
