We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 271 results
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Decision Reference DRN3961544
12 Aug 2015 Erudio Student Loans Limited Not upheldBanking and creditMr G has complained about how Erudio Student Loans Limited (Erudio) has managed his application to defer payment on his student loan.background Mr G applied to defer his student loan. He was unhappy about the form Erudio wanted him to sign but provided the other inf... (2 pages)View decision -
Decision Reference DRN1733333
22 Dec 2016 Erudio Student Loans Limited Not upheldBanking and creditMiss B complains that Erudio Student Loans Limited hasn’t written off enough of the arrears on her loan accounts.backgroundI set out the background to Miss B’s complaint in my provisional decision. In it, I said that I accepted that Miss B had told Erudio about he... (3 pages)View decision -
Decision Reference DRN-5369016
4 Mar 2025 Erudio Student Loans Limited UpheldConsumer CreditDRN-5369016 The complaint Miss L complains Erudio Student Loans Limited didn’t contact her using an appropriate method so she could apply for a deferment on her student loan. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’ve c... (3 pages)View decision -
Decision Reference DRN-2289422
27 Nov 2020 Erudio Student Loans Limited Not upheldConsumer CreditDRN-2289422 The complaint Miss Z complains that Erudio Student Loans Limited won’t cancel her student loan due to arrears on the account. What happened Miss Z has a student loan that is managed by Erudio. In May 2016 she applied for the loan to be deferred as she had done for a number of y... (3 pages)View decision -
Decision Reference DRN0346237
9 Dec 2016 Erudio Student Loans Limited UpheldBanking and creditMiss G complains that Erudio Student Loans Limited (“Erudio”) is pursuing her for arrears on her student loans. She says she wasn’t sent a form to let her defer them. So Erudio should write off the arrears.backgroundMiss G has two student loans. She had deferred p... (2 pages)View decision -
Decision Reference DRN6652437
26 Jul 2017 Erudio Student Loans Limited Not upheldBanking and creditMr J complains that Erudio Student Loans Limited (Erudio) is unfairly requesting repayment of his student loan and this is causing him stress. backgroundMr J had two student loans with a third party, which Erudio has taken over. The loans were last deferred between ... (2 pages)View decision -
Decision Reference DRN5625686
6 Dec 2016 Erudio Student Loans Limited Not upheldBanking and creditMr M complains that Erudio Student Loans Limited failed to defer repayment of his student loan, and took too long to tell him his account was in arrears.backgroundMr M had a student loan to pay for his course in the 1990s. Every year up to 2013 he successfully a... (2 pages)View decision -
Decision Reference DRN7487360
5 Jun 2015 Erudio Student Loans Limited UpheldBanking and creditMr L complains that Erudio Student Loans Limited failed to defer his loan repayments.backgroundMr L says that he sent in Erudio all the information it needed to defer his loan repayments, but it would not process his application without him completing its deferment ap... (2 pages)View decision -
Decision Reference DRN7190063
24 Aug 2015 Erudio Student Loans Limited UpheldBanking and creditMrs W complains about the way Erudio Student Loans Limited handled her student loan account. backgroundMrs W says that when Erudio first contacted her, she was dubious as she did not know it had taken her loan over. She asked it to provide her with a copy of her c... (2 pages)View decision -
Decision Reference DRN-4507171
11 Dec 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-4507171 The complaint Miss G complains Erudio Student Loans Limited have added interest to her account when she was told they wouldn’t. She’s also unhappy with the content of their letters and says they’re threatening her with potential legal action – which they also said they wouldn’t... (2 pages)View decision