We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 262 results
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Decision Reference DRN4161496
27 Jul 2015 Erudio Student Loans Limited Not upheldBanking and creditMiss N complains that Erudio Student Loans Limited agreed to take less money than she owed to fully settle her debt. And it also said it would not register any adverse information on her credit file. Only to find that Erudio is going to register that she did not p... (3 pages)View decision -
Decision Reference DRN-2909087
5 Jul 2021 Erudio Student Loans Limited UpheldConsumer CreditDRN-2909087 The complaint Mr W has complained that Erudio Student Loans Limited didn’t make sufficient efforts to get in touch with him, causing him to miss his deferment deadline. What happened Mr W has a mortgage-style student loan agreement with Erudio. In 2020, Mr W applied for deferme... (4 pages)View decision -
Decision Reference DRN-2586541
9 Mar 2021 Erudio Student Loans Limited UpheldConsumer CreditDRN-2586541 The complaint Miss P complains that Erudio Student Loans Limited didn’t update her address and gave her misleading information when she called it. What happened Miss P says she spoke to Erudio to change her address. She says she was told during that call that her account would ... (2 pages)View decision -
Decision Reference DRN1336398
20 Mar 2018 Erudio Student Loans Limited Not upheldBanking and creditMr M has complained Erudio Student Loans Limited is asking him to repay his loan when he believes this was paid more than three years ago.backgroundMr M took out a student loan in 1999. In 2017 Erudio told Mr M he owed them over £1,750. Mr M is now living overseas ... (2 pages)View decision -
Decision Reference DRN3293584
27 May 2015 Erudio Student Loans Limited UpheldBanking and creditMr P has complained that Erudio Student Loans Limited did not manage his application to defer his student loan, and then didn’t deal with his complaint properly.backgroundMr P took out student loans in the 1990s. Erudio took over management of his account and sent hi... (2 pages)View decision -
Decision Reference DRN3961544
12 Aug 2015 Erudio Student Loans Limited Not upheldBanking and creditMr G has complained about how Erudio Student Loans Limited (Erudio) has managed his application to defer payment on his student loan.background Mr G applied to defer his student loan. He was unhappy about the form Erudio wanted him to sign but provided the other inf... (2 pages)View decision -
Decision Reference DRN2613990
9 Mar 2017 Erudio Student Loans Limited Not upheldBanking and creditMr G complains about a student loan account he has with Erudio Student Loans Limited. He’s unhappy that Erudio has asked for payment of approximately £2,000 and believes it has failed to deal with his deferment correctly.backgroundThe complaint was considered by one ... (2 pages)View decision -
Decision Reference DRN1538256
10 Jun 2015 Erudio Student Loans Limited Not upheldBanking and creditMr C is unhappy with the way that Erudio Student Loans Limited handled his application to defer his student loan repayments.backgroundMr C says that he received poor customer service from Erudio. His deferment application was drawn out, as Erudio required further informa... (2 pages)View decision -
Decision Reference DRN4105974
13 Jun 2017 Erudio Student Loans Limited Not upheldBanking and creditMrs R complains about Erudio Student Loans Limited’s handling of her student loans.Mrs R is represented by her husband in bringing her complaint, but for ease I’ll refer to all submissions as being made by her.backgroundMrs R took out student loans with another company... (3 pages)View decision -
Decision Reference DRN-2289422
27 Nov 2020 Erudio Student Loans Limited Not upheldConsumer CreditDRN-2289422 The complaint Miss Z complains that Erudio Student Loans Limited won’t cancel her student loan due to arrears on the account. What happened Miss Z has a student loan that is managed by Erudio. In May 2016 she applied for the loan to be deferred as she had done for a number of y... (3 pages)View decision
