We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 271 results
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Decision Reference DRN7805996
10 Aug 2017 Erudio Student Loans Limited Not upheldBanking and creditMr M complains Erudio Student Loans Limited (Erudio) is unfairly saying he’s in arrears on his student loans. backgroundMr M’s student loan payments were deferred until April 2016. In February 2016 he was sent a deferment renewal form. He didn’t return it. So payme... (2 pages)View decision -
Decision Reference DRN-2860077
8 Oct 2021 Erudio Student Loans Limited UpheldConsumer CreditDRN-2860077 The complaint Miss S complains Erudio Student Loans Limited haven’t administered her loans properly. She says as a result of this, they’ve recorded arrears which shouldn’t apply – and those arrears are preventing her from getting her loan written off. What happened In 1998 Miss... (3 pages)View decision -
Decision Reference DRN6073872
10 Aug 2018 Erudio Student Loans Limited UpheldBanking and creditMr L believes the arrears on his loan account with Erudio Student Loans Limited are incorrect. He’s also unhappy that Erudio has been chasing him for payment.background Mr L had a student loan administered by Erudio. The terms and conditions of this loan allowed repayme... (3 pages)View decision -
Decision Reference DRN2106922
27 Jan 2020 Erudio Student Loans Limited Not upheldBanking and creditMiss T complains that Erudio Student Loans Limited (“Erudio”) failed to defer payments towards her student loan and instead defaulted the account. She’s upset that she’s now being asked to pay the outstanding balance and that she’s no longer entitled to have the loan written off at age 50.... (3 pages)View decision -
Decision Reference DRN3853293
28 Jun 2017 Erudio Student Loans Limited Not upheldBanking and creditMr B complains that Erudio Student Loans Limited has acted incorrectly when assessing his application to defer making repayments to his loan. He suggests he hasn’t made repayments to it because he doesn’t have to. But despite this, Erudio has now defaulted his loa... (3 pages)View decision -
Decision Reference DRN3385040
3 Nov 2015 Erudio Student Loans Limited Not upheldBanking and creditMrs K complains that Erudio Student Loans Limited (“Erudio”) should have written off a student loan of hers. She also says Erudio phoned her when she’d clearly asked to be contacted by email only and that it took too long to give her an answer about her complain... (2 pages)View decision -
Decision Reference DRN-3023022
14 Dec 2021 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3023022 The complaint Mrs M’s unhappy Erudio Student Loans Limited have said she’s liable to repay the loans she’s got with them. What happened Mrs M said since 1996 she’s had student loans, with around £12,000 owing. The type of loans she has allow her to defer payment to the loans if... (4 pages)View decision -
Decision Reference DRN-4381798
1 Nov 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-4381798 The complaint Ms C complains that Erudio Student Loans Limited unfairly terminated her loan account which means she’s no longer eligible for deferment or to have the balance written off. What happened Ms C took three loans with the Student Loan Company between 1994 and 1997. Th... (3 pages)View decision -
Decision Reference DRN8738020
11 Aug 2016 Erudio Student Loans Limited Not upheldBanking and creditMr M complains Erudio Student Loans Limited didn’t send him a deferment form for 2015/16. It then delayed processing this and confused things further with chasers and letters of arrears. He seeks compensation.backgroundMr M says Erudio didn’t send him a deferment form ... (2 pages)View decision -
Decision Reference DRN5606143
30 Jun 2016 Erudio Student Loans Limited Not upheldBanking and creditMrs H says that Erudio Student Loans Limited misled her about a deferment application she made in August 2014.backgroundIn summary, Mrs H says that Erudio led her to believe that she had provided everything it needed for deferment. And that her deferment had been ap... (2 pages)View decision