We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 262 results
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Decision Reference DRN2613990
9 Mar 2017 Erudio Student Loans Limited Not upheldBanking and creditMr G complains about a student loan account he has with Erudio Student Loans Limited. He’s unhappy that Erudio has asked for payment of approximately £2,000 and believes it has failed to deal with his deferment correctly.backgroundThe complaint was considered by one ... (2 pages)View decision -
Decision Reference DRN2828359
4 Apr 2019 Erudio Student Loans Limited UpheldBanking and creditMs G complains that Erudio Student Loans Limited has terminated her credit agreement.backgroundMs G took out student loans in 1991, 1992 and 1993. Since 1995 she has completed a deferment application every year so that her loan repayments don’t start. This is because ... (4 pages)View decision -
Decision Reference DRN7335858
21 Jul 2015 Erudio Student Loans Limited UpheldBanking and creditMrs O is unhappy that Erudio Student Loans Limited is holding her responsible for the arrears on her student loan account. backgroundMrs O complains that Erudio will not backdate her previous deferment date to January 2014. She says that if Erudio had contacted her s... (2 pages)View decision -
Decision Reference DRN6652437
26 Jul 2017 Erudio Student Loans Limited Not upheldBanking and creditMr J complains that Erudio Student Loans Limited (Erudio) is unfairly requesting repayment of his student loan and this is causing him stress. backgroundMr J had two student loans with a third party, which Erudio has taken over. The loans were last deferred between ... (2 pages)View decision -
Decision Reference DRN7487360
5 Jun 2015 Erudio Student Loans Limited UpheldBanking and creditMr L complains that Erudio Student Loans Limited failed to defer his loan repayments.backgroundMr L says that he sent in Erudio all the information it needed to defer his loan repayments, but it would not process his application without him completing its deferment ap... (2 pages)View decision -
Decision Reference DRN2143341
24 May 2017 Erudio Student Loans Limited UpheldBanking and creditMiss E complains about arrears that Erudio Student Loans Limited (Erudio) applied to her account.backgroundBetween 1996 and 1998, Miss E took out four student loans with Erudio. Miss E has deferred repayment of her loans for the past several years. In May 2015, the d... (2 pages)View decision -
Decision Reference DRN7302814
24 Feb 2015 Erudio Student Loans Limited Not upheldBanking and creditMs S has complained that Erudio Student Loans Limited did not manage her loan deferment properly. This caused her to believe that it wasn’t going to be deferred at all and that she would have to pay a monthly amount.background Ms S has a student loan. She’d expected to hear from Erudi... (2 pages)View decision -
Decision Reference DRN0227584
3 Nov 2015 Erudio Student Loans Limited Not upheldBanking and creditMr H has complained that Erudio Student Loans Limited (Erudio) is unfairly requiring repayment of his student loan, and that it’s harassing his mother.backgroundMr H had a student loan with a third party, which he deferred. Erudio now owns the loan, and he says it won’t... (1 page)View decision -
Decision Reference DRN3567615
23 Jan 2017 Erudio Student Loans Limited Not upheldBanking and creditMiss W has complained about Erudio Student Loans Limited’s handling of her student loan account.backgroundMiss W had a loan account with Erudio, in respect of two student loans taken out in 1997 and 1998. They’d initially been taken out with a third party, but were... (2 pages)View decision -
Decision Reference DRN3635634
20 Oct 2015 Erudio Student Loans Limited Not upheldBanking and creditMr J complains about the way Erudio Student Loans Limited has handled his student loan. background Mr J has student loans that have been sold on to different companies. When one of Mr J’s loans was sold to Erudio he says it wasn’t made clear who was responsible for d... (2 pages)View decision
