We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 270 results
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Decision Reference DRN6652437
26 Jul 2017 Erudio Student Loans Limited Not upheldBanking and creditMr J complains that Erudio Student Loans Limited (Erudio) is unfairly requesting repayment of his student loan and this is causing him stress. backgroundMr J had two student loans with a third party, which Erudio has taken over. The loans were last deferred between ... (2 pages)View decision -
Decision Reference DRN7487360
5 Jun 2015 Erudio Student Loans Limited UpheldBanking and creditMr L complains that Erudio Student Loans Limited failed to defer his loan repayments.backgroundMr L says that he sent in Erudio all the information it needed to defer his loan repayments, but it would not process his application without him completing its deferment ap... (2 pages)View decision -
Decision Reference DRN-3751462
19 Oct 2022 Erudio Student Loans Limited UpheldConsumer CreditDRN-3751462 The complaint Miss M has complained about Erudio Student Loans Limited defaulting her student loan account and not granting an age-related cancellation. What happened In 2014, Miss M was no longer able to defer her student loan account, but she also couldn’t afford the minimum ... (3 pages)View decision -
Decision Reference DRN4161496
27 Jul 2015 Erudio Student Loans Limited Not upheldBanking and creditMiss N complains that Erudio Student Loans Limited agreed to take less money than she owed to fully settle her debt. And it also said it would not register any adverse information on her credit file. Only to find that Erudio is going to register that she did not p... (3 pages)View decision -
Decision Reference DRN7190063
24 Aug 2015 Erudio Student Loans Limited UpheldBanking and creditMrs W complains about the way Erudio Student Loans Limited handled her student loan account. backgroundMrs W says that when Erudio first contacted her, she was dubious as she did not know it had taken her loan over. She asked it to provide her with a copy of her c... (2 pages)View decision -
Decision Reference DRN-4507171
11 Dec 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-4507171 The complaint Miss G complains Erudio Student Loans Limited have added interest to her account when she was told they wouldn’t. She’s also unhappy with the content of their letters and says they’re threatening her with potential legal action – which they also said they wouldn’t... (2 pages)View decision -
Decision Reference DRN8296260
6 Jan 2020 Erudio Student Loans Limited UpheldBanking and creditMr B complains that Erudio Student Loans Limited (Erudio) gave him inaccurate information about his previous student loan. He also complains that they failed to notify the Student Loans Company (SLC), that he had paid the outstanding balance, in good time. backgroundMr B wanted to apply fo... (3 pages)View decision -
Decision Reference DRN4105974
13 Jun 2017 Erudio Student Loans Limited Not upheldBanking and creditMrs R complains about Erudio Student Loans Limited’s handling of her student loans.Mrs R is represented by her husband in bringing her complaint, but for ease I’ll refer to all submissions as being made by her.backgroundMrs R took out student loans with another company... (3 pages)View decision -
Decision Reference DRN5390797
10 Jul 2015 Erudio Student Loans Limited UpheldBanking and creditMs D has complained about the way that Erudio Student Loans Limited has managed her student loan account.background Mrs D’s student loan account was passed from a third party to Erudio. Since Erudio took over the account, she feels it has mishandled it, and treated ... (2 pages)View decision -
Decision Reference DRN-3356717
10 Mar 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3356717 The complaint Miss C complains Erudio Student Loans Limited have added arrears to her loan with them when they shouldn’t have. She’s also unhappy with a number of customer service related issues. What happened I issued a provisional decision setting out what’d happened, and wha... (5 pages)View decision