We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 270 results
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Decision Reference DRN-2909087
5 Jul 2021 Erudio Student Loans Limited UpheldConsumer CreditDRN-2909087 The complaint Mr W has complained that Erudio Student Loans Limited didn’t make sufficient efforts to get in touch with him, causing him to miss his deferment deadline. What happened Mr W has a mortgage-style student loan agreement with Erudio. In 2020, Mr W applied for deferme... (4 pages)View decision -
Decision Reference DRN5684455
5 Jun 2017 Erudio Student Loans Limited Not upheldBanking and creditMrs S complains that Erudio Student Loans Limited will not defer her loan.backgroundMrs S says that when Erudio took over her student loan, she made the necessary deferment request. She says she had been successfully deferring her loan for the previous 15 years w... (2 pages)View decision -
Decision Reference DRN-3356717
10 Mar 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3356717 The complaint Miss C complains Erudio Student Loans Limited have added arrears to her loan with them when they shouldn’t have. She’s also unhappy with a number of customer service related issues. What happened I issued a provisional decision setting out what’d happened, and wha... (5 pages)View decision -
Decision Reference DRN3385040
3 Nov 2015 Erudio Student Loans Limited Not upheldBanking and creditMrs K complains that Erudio Student Loans Limited (“Erudio”) should have written off a student loan of hers. She also says Erudio phoned her when she’d clearly asked to be contacted by email only and that it took too long to give her an answer about her complain... (2 pages)View decision -
Decision Reference DRN1538256
10 Jun 2015 Erudio Student Loans Limited Not upheldBanking and creditMr C is unhappy with the way that Erudio Student Loans Limited handled his application to defer his student loan repayments.backgroundMr C says that he received poor customer service from Erudio. His deferment application was drawn out, as Erudio required further informa... (2 pages)View decision -
Decision Reference DRN2828359
4 Apr 2019 Erudio Student Loans Limited UpheldBanking and creditMs G complains that Erudio Student Loans Limited has terminated her credit agreement.backgroundMs G took out student loans in 1991, 1992 and 1993. Since 1995 she has completed a deferment application every year so that her loan repayments don’t start. This is because ... (4 pages)View decision -
Decision Reference DRN2613990
9 Mar 2017 Erudio Student Loans Limited Not upheldBanking and creditMr G complains about a student loan account he has with Erudio Student Loans Limited. He’s unhappy that Erudio has asked for payment of approximately £2,000 and believes it has failed to deal with his deferment correctly.backgroundThe complaint was considered by one ... (2 pages)View decision -
Decision Reference DRN7335858
21 Jul 2015 Erudio Student Loans Limited UpheldBanking and creditMrs O is unhappy that Erudio Student Loans Limited is holding her responsible for the arrears on her student loan account. backgroundMrs O complains that Erudio will not backdate her previous deferment date to January 2014. She says that if Erudio had contacted her s... (2 pages)View decision -
Decision Reference DRN2143341
24 May 2017 Erudio Student Loans Limited UpheldBanking and creditMiss E complains about arrears that Erudio Student Loans Limited (Erudio) applied to her account.backgroundBetween 1996 and 1998, Miss E took out four student loans with Erudio. Miss E has deferred repayment of her loans for the past several years. In May 2015, the d... (2 pages)View decision -
Decision Reference DRN3567615
23 Jan 2017 Erudio Student Loans Limited Not upheldBanking and creditMiss W has complained about Erudio Student Loans Limited’s handling of her student loan account.backgroundMiss W had a loan account with Erudio, in respect of two student loans taken out in 1997 and 1998. They’d initially been taken out with a third party, but were... (2 pages)View decision