We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 262 results
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Decision Reference DRN7335858
21 Jul 2015 Erudio Student Loans Limited UpheldBanking and creditMrs O is unhappy that Erudio Student Loans Limited is holding her responsible for the arrears on her student loan account. backgroundMrs O complains that Erudio will not backdate her previous deferment date to January 2014. She says that if Erudio had contacted her s... (2 pages)View decision -
Decision Reference DRN6367684
1 Feb 2019 Erudio Student Loans Limited UpheldBanking and creditMr C complains that Erudio Student Loans Limited harassed him for the repayment of a loan even though he had explained that he was not liable for the payment. He wants compensation for the inconvenience and stress he has been caused.backgroundMr C entered into a loa... (3 pages)View decision -
Decision Reference DRN9280432
8 Jul 2016 Erudio Student Loans Limited Not upheldBanking and creditMiss K complains that Erudio Student Loans Limited unfairly added arrears to her loan accounts.background I attach my provisional decision of 27 June 2016, which forms part of this final decision.In my provisional decision I set out what I thought Erudio needed to do ... (3 pages)View decision -
Decision Reference DRN2143341
24 May 2017 Erudio Student Loans Limited UpheldBanking and creditMiss E complains about arrears that Erudio Student Loans Limited (Erudio) applied to her account.backgroundBetween 1996 and 1998, Miss E took out four student loans with Erudio. Miss E has deferred repayment of her loans for the past several years. In May 2015, the d... (2 pages)View decision -
Decision Reference DRN7302814
24 Feb 2015 Erudio Student Loans Limited Not upheldBanking and creditMs S has complained that Erudio Student Loans Limited did not manage her loan deferment properly. This caused her to believe that it wasn’t going to be deferred at all and that she would have to pay a monthly amount.background Ms S has a student loan. She’d expected to hear from Erudi... (2 pages)View decision -
Decision Reference DRN3567615
23 Jan 2017 Erudio Student Loans Limited Not upheldBanking and creditMiss W has complained about Erudio Student Loans Limited’s handling of her student loan account.backgroundMiss W had a loan account with Erudio, in respect of two student loans taken out in 1997 and 1998. They’d initially been taken out with a third party, but were... (2 pages)View decision -
Decision Reference DRN0227584
3 Nov 2015 Erudio Student Loans Limited Not upheldBanking and creditMr H has complained that Erudio Student Loans Limited (Erudio) is unfairly requiring repayment of his student loan, and that it’s harassing his mother.backgroundMr H had a student loan with a third party, which he deferred. Erudio now owns the loan, and he says it won’t... (1 page)View decision -
Decision Reference DRN3635634
20 Oct 2015 Erudio Student Loans Limited Not upheldBanking and creditMr J complains about the way Erudio Student Loans Limited has handled his student loan. background Mr J has student loans that have been sold on to different companies. When one of Mr J’s loans was sold to Erudio he says it wasn’t made clear who was responsible for d... (2 pages)View decision -
Decision Reference DRN7875026
3 Aug 2020 Erudio Student Loans Limited UpheldBanking and creditMs A complains that Erudio Student Loans Limited failed to process her application for deferment of repayments. She further complains that it recorded a default on her credit file and is chasing her for the debt. She wants her application processed and the default removed.backgroundMs A te... (3 pages)View decision -
Decision Reference DRN4678958
27 May 2015 Erudio Student Loans Limited UpheldBanking and creditMr A has complained that Erudio Student Loans Limited didn’t give him any option to agree to them taking over his loan and have changed the terms of his original agreement.backgroundMr A took out student loans in the 1990s. Erudio took over management of his account ... (3 pages)View decision
