We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 270 results
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Decision Reference DRN-2586541
9 Mar 2021 Erudio Student Loans Limited UpheldConsumer CreditDRN-2586541 The complaint Miss P complains that Erudio Student Loans Limited didn’t update her address and gave her misleading information when she called it. What happened Miss P says she spoke to Erudio to change her address. She says she was told during that call that her account would ... (2 pages)View decision -
Decision Reference DRN1336398
20 Mar 2018 Erudio Student Loans Limited Not upheldBanking and creditMr M has complained Erudio Student Loans Limited is asking him to repay his loan when he believes this was paid more than three years ago.backgroundMr M took out a student loan in 1999. In 2017 Erudio told Mr M he owed them over £1,750. Mr M is now living overseas ... (2 pages)View decision -
Decision Reference DRN3961544
12 Aug 2015 Erudio Student Loans Limited Not upheldBanking and creditMr G has complained about how Erudio Student Loans Limited (Erudio) has managed his application to defer payment on his student loan.background Mr G applied to defer his student loan. He was unhappy about the form Erudio wanted him to sign but provided the other inf... (2 pages)View decision -
Decision Reference DRN6648316
24 Mar 2017 Erudio Student Loans Limited Not upheldBanking and creditMr H complains that Erudio Student Loans Limited acted incorrectly when it refused to defer his loan repayments. He also complains that when he tried to sort this out, it merely mentioned taking him to court rather than trying to engage with him.He thinks it’s unfair... (3 pages)View decision -
Decision Reference DRN4947250
3 Feb 2016 Erudio Student Loans Limited Not upheldBanking and creditMs M complains that Erudio Student Loans Limited acted incorrectly when it refused her request to defer her loan repayments and asked her to fill in its form instead. backgroundMs M had a loan with Erudio’s predecessor “S”. S had allowed her to defer repaying it b... (2 pages)View decision -
Decision Reference DRN-2289422
27 Nov 2020 Erudio Student Loans Limited Not upheldConsumer CreditDRN-2289422 The complaint Miss Z complains that Erudio Student Loans Limited won’t cancel her student loan due to arrears on the account. What happened Miss Z has a student loan that is managed by Erudio. In May 2016 she applied for the loan to be deferred as she had done for a number of y... (3 pages)View decision -
Decision Reference DRN-4005563
27 May 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-4005563 The complaint Miss L complains about how Erudio Student Loans Limited dealt with her loan account. What happened Miss L says she has made applications to defer her loan repayment over many years. She says she made an application in September 2021 to defer her loan and provided ... (2 pages)View decision -
Decision Reference DRN7554731
20 Apr 2015 Erudio Student Loans Limited Not upheldBanking and creditMrs A has complained that Erudio Student Loans Limited has not managed her account properly. backgroundMrs A took out student loans in the 1990s. Erudio took over management of her account and sent her a notice confirming this in early 2014. She was also sent an appl... (2 pages)View decision -
Decision Reference DRN7954138
11 Sep 2019 Erudio Student Loans Limited Not upheldBanking and creditMrs C is complaining about the arrears that Erudio Student Loans Limited (“Erudio”) is asking her to repay on her student loan. backgroundMrs C has a student loan managed by Erudio. Mrs C’s account had gone into arrears in 2017, after a deferral application form (DAF) that was sent to her ... (2 pages)View decision -
Decision Reference DRN2183474
14 Jul 2016 Erudio Student Loans Limited Not upheldBanking and creditMr B complains that Erudio Student Loans Limited didn’t send him a deferral application form (“DAF”) when it should’ve done. As a result he didn’t apply in time to defer his loan repayments. And this, in turn, led to him running up arrears.Further he complains t... (3 pages)View decision