We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 271 results
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Decision Reference DRN6888555
17 Jun 2016 Erudio Student Loans Limited Not upheldBanking and creditMr A complains that Erudio Student Loans Limited didn’t contact him when it took over his student loan.backgroundMr A’s account was transferred to Erudio by the original loan provider in March 2014. Mr A says he received correspondence from the original loan provi... (2 pages)View decision -
Decision Reference DRN1576059
22 Feb 2016 Erudio Student Loans Limited Not upheldBanking and creditMr and Mrs M have complained about Erudio Student Loans Limited’s actions in respect of their student loans.backgroundMr and Mrs M had student loans with a third party. These were later assigned to Erudio. Mr and Mrs M have complained about a number of aspects about ... (2 pages)View decision -
Decision Reference DRN6652437
26 Jul 2017 Erudio Student Loans Limited Not upheldBanking and creditMr J complains that Erudio Student Loans Limited (Erudio) is unfairly requesting repayment of his student loan and this is causing him stress. backgroundMr J had two student loans with a third party, which Erudio has taken over. The loans were last deferred between ... (2 pages)View decision -
Decision Reference DRN-4951715
10 Sep 2024 Erudio Student Loans Limited Not upheldConsumer CreditDRN-4951715 The complaint Mr S complains that Erudio Student Loans Limited unfairly terminated his student loan account. Mr S wants Erudio to reinstate his loans. What happened Mr S had mortgage style student loans which Erudio bought from the original lender. Mr S had successfully defe... (3 pages)View decision -
Decision Reference DRN7487360
5 Jun 2015 Erudio Student Loans Limited UpheldBanking and creditMr L complains that Erudio Student Loans Limited failed to defer his loan repayments.backgroundMr L says that he sent in Erudio all the information it needed to defer his loan repayments, but it would not process his application without him completing its deferment ap... (2 pages)View decision -
Decision Reference DRN2459674
9 Dec 2015 Erudio Student Loans Limited UpheldBanking and creditMiss M complains that Erudio Student Loans Limited has unfairly added arrears to her loan. backgroundMiss M took a loan with Erudio’s predecessor. She says she notified the predecessor company of her change of address and was told that she would be contacted by Erudi... (2 pages)View decision -
Decision Reference DRN8210572
7 Feb 2020 Erudio Student Loans Limited UpheldBanking and creditMs C complains Erudio Student Loans Limited failed to defer her loan causing her account to fall into arrears and resulting in her being refused further student funding.backgroundMs C had a student loan, on which she’d successfully deferred repayments each year. In 2013, shortly before Eru... (3 pages)View decision -
Decision Reference DRN7190063
24 Aug 2015 Erudio Student Loans Limited UpheldBanking and creditMrs W complains about the way Erudio Student Loans Limited handled her student loan account. backgroundMrs W says that when Erudio first contacted her, she was dubious as she did not know it had taken her loan over. She asked it to provide her with a copy of her c... (2 pages)View decision -
Decision Reference DRN-4507171
11 Dec 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-4507171 The complaint Miss G complains Erudio Student Loans Limited have added interest to her account when she was told they wouldn’t. She’s also unhappy with the content of their letters and says they’re threatening her with potential legal action – which they also said they wouldn’t... (2 pages)View decision -
Decision Reference DRN5390797
10 Jul 2015 Erudio Student Loans Limited UpheldBanking and creditMs D has complained about the way that Erudio Student Loans Limited has managed her student loan account.background Mrs D’s student loan account was passed from a third party to Erudio. Since Erudio took over the account, she feels it has mishandled it, and treated ... (2 pages)View decision