We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 262 results
-
Decision Reference DRN-4620888
23 Oct 2024 Erudio Student Loans Limited Not upheldConsumer CreditDRN-4620888 The complaint Miss B has complained about a number of issues regarding her loan with Erudio Student Loans Limited. Specifically: she’s unhappy about the process of transferring her loan to another provider, and would like her account to be deferred; Erudio was rude and u... (3 pages)View decision -
Decision Reference DRN-1542546
13 Feb 2020 Erudio Student Loans Limited UpheldConsumer CreditDRN-1542546The complaintMr D complains that Erudio Student Loans Limited is pursuing him for a student debt despite him asking for the payments to be deferred. What happenedMr D took out a student loan in 1994. Throughout the years Mr D had made deferment applications as a result of his ea... (4 pages)View decision -
Decision Reference DRN8175497
15 Aug 2018 Erudio Student Loans Limited UpheldBanking and creditMs T complains Erudio Student Loans Limited (Erudio) has unfairly defaulted her accountand passed it to a debt collector. She wants collection activity to cease and for Erudio tokeep managing her account.backgroundMs T tells us she has a student loan account on whic... (3 pages)View decision -
Decision Reference DRN8496088
2 Mar 2017 Erudio Student Loans Limited Not upheldBanking and creditMiss L complains that Erudio Student Loans Limited (“Erudio”) hasn’t refunded payments she made towards her student loan. She also believes the loan and arrears should be written off.backgroundMiss L took out a student loan in 2002 for just over £11,220 with a third ... (2 pages)View decision -
Decision Reference DRN4161496
27 Jul 2015 Erudio Student Loans Limited Not upheldBanking and creditMiss N complains that Erudio Student Loans Limited agreed to take less money than she owed to fully settle her debt. And it also said it would not register any adverse information on her credit file. Only to find that Erudio is going to register that she did not p... (3 pages)View decision -
Decision Reference DRN-3744413
24 Oct 2022 Erudio Student Loans Limited UpheldConsumer CreditDRN-3744413 The complaint Mr D complains that Erudio Student Loans Limited unfairly declined his deferment application. What happened Mr D has a student loan with Erudio that has been subject to deferment for some years. Mr D is self employed with income coming from various sources. In 202... (2 pages)View decision -
Decision Reference DRN4303851
4 Jun 2018 Erudio Student Loans Limited Not upheldBanking and creditMrs P complains that she was given misleading information by Erudio Student Loans Limited when she entered into a repayment arrangement.backgroundMrs P entered into a reduced payment arrangement with Erudio in March 2015. Following this Mrs P received a letter telling h... (2 pages)View decision -
Decision Reference DRN6539160
13 Oct 2016 Erudio Student Loans Limited Not upheldBanking and creditMs B complains that Erudio Student Loans Limited gave her incorrect information about arrears on her account.Ms B finds the tone of some of the correspondence she’s received from Erudio to be inappropriate.Ms B wants a full breakdown of how the arrears have been calcu... (2 pages)View decision -
Decision Reference DRN0584064
26 Apr 2016 Erudio Student Loans Limited Not upheldBanking and creditMr D complains that Erudio Student Loans Limited has acted unfairly. In particular he complains it was wrong to refuse to defer his loan repayments. Further, he complains it has not provided the level of customer service that he is reasonably entitled to expect.backgr... (2 pages)View decision -
Decision Reference DRN5505919
26 Apr 2016 Erudio Student Loans Limited Not upheldBanking and creditMs C complains about correspondence received from Erudio Student Loans Limited.backgroundErudio wrote to Ms C about an outstanding loan. She had fallen into arrears with her payments and it had taken some time for it to contact her again.The letter also referred t... (2 pages)View decision
