We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 270 results
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Decision Reference DRN2613990
9 Mar 2017 Erudio Student Loans Limited Not upheldBanking and creditMr G complains about a student loan account he has with Erudio Student Loans Limited. He’s unhappy that Erudio has asked for payment of approximately £2,000 and believes it has failed to deal with his deferment correctly.backgroundThe complaint was considered by one ... (2 pages)View decision -
Decision Reference DRN5390797
10 Jul 2015 Erudio Student Loans Limited UpheldBanking and creditMs D has complained about the way that Erudio Student Loans Limited has managed her student loan account.background Mrs D’s student loan account was passed from a third party to Erudio. Since Erudio took over the account, she feels it has mishandled it, and treated ... (2 pages)View decision -
Decision Reference DRN0346237
9 Dec 2016 Erudio Student Loans Limited UpheldBanking and creditMiss G complains that Erudio Student Loans Limited (“Erudio”) is pursuing her for arrears on her student loans. She says she wasn’t sent a form to let her defer them. So Erudio should write off the arrears.backgroundMiss G has two student loans. She had deferred p... (2 pages)View decision -
Decision Reference DRN-2860077
8 Oct 2021 Erudio Student Loans Limited UpheldConsumer CreditDRN-2860077 The complaint Miss S complains Erudio Student Loans Limited haven’t administered her loans properly. She says as a result of this, they’ve recorded arrears which shouldn’t apply – and those arrears are preventing her from getting her loan written off. What happened In 1998 Miss... (3 pages)View decision -
Decision Reference DRN1783783
13 Mar 2017 Erudio Student Loans Limited Not upheldBanking and creditMiss C complains that Erudio Student Loans Limited (“Erudio”) is pursuing her for arrears she doesn’t owe.backgroundMiss C took out three student loans between 1997 and 1999. She complains that Erudio is pursuing her for the outstanding balance on them despite the fact ... (2 pages)View decision -
Decision Reference DRN5625686
6 Dec 2016 Erudio Student Loans Limited Not upheldBanking and creditMr M complains that Erudio Student Loans Limited failed to defer repayment of his student loan, and took too long to tell him his account was in arrears.backgroundMr M had a student loan to pay for his course in the 1990s. Every year up to 2013 he successfully a... (2 pages)View decision -
Decision Reference DRN6367684
1 Feb 2019 Erudio Student Loans Limited UpheldBanking and creditMr C complains that Erudio Student Loans Limited harassed him for the repayment of a loan even though he had explained that he was not liable for the payment. He wants compensation for the inconvenience and stress he has been caused.backgroundMr C entered into a loa... (3 pages)View decision -
Decision Reference DRN9280432
8 Jul 2016 Erudio Student Loans Limited Not upheldBanking and creditMiss K complains that Erudio Student Loans Limited unfairly added arrears to her loan accounts.background I attach my provisional decision of 27 June 2016, which forms part of this final decision.In my provisional decision I set out what I thought Erudio needed to do ... (3 pages)View decision -
Decision Reference DRN3385040
3 Nov 2015 Erudio Student Loans Limited Not upheldBanking and creditMrs K complains that Erudio Student Loans Limited (“Erudio”) should have written off a student loan of hers. She also says Erudio phoned her when she’d clearly asked to be contacted by email only and that it took too long to give her an answer about her complain... (2 pages)View decision -
Decision Reference DRN7875026
3 Aug 2020 Erudio Student Loans Limited UpheldBanking and creditMs A complains that Erudio Student Loans Limited failed to process her application for deferment of repayments. She further complains that it recorded a default on her credit file and is chasing her for the debt. She wants her application processed and the default removed.backgroundMs A te... (3 pages)View decision