We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 271 results
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Decision Reference DRN5390797
10 Jul 2015 Erudio Student Loans Limited UpheldBanking and creditMs D has complained about the way that Erudio Student Loans Limited has managed her student loan account.background Mrs D’s student loan account was passed from a third party to Erudio. Since Erudio took over the account, she feels it has mishandled it, and treated ... (2 pages)View decision -
Decision Reference DRN6073872
10 Aug 2018 Erudio Student Loans Limited UpheldBanking and creditMr L believes the arrears on his loan account with Erudio Student Loans Limited are incorrect. He’s also unhappy that Erudio has been chasing him for payment.background Mr L had a student loan administered by Erudio. The terms and conditions of this loan allowed repayme... (3 pages)View decision -
Decision Reference DRN2459674
9 Dec 2015 Erudio Student Loans Limited UpheldBanking and creditMiss M complains that Erudio Student Loans Limited has unfairly added arrears to her loan. backgroundMiss M took a loan with Erudio’s predecessor. She says she notified the predecessor company of her change of address and was told that she would be contacted by Erudi... (2 pages)View decision -
Decision Reference DRN8210572
7 Feb 2020 Erudio Student Loans Limited UpheldBanking and creditMs C complains Erudio Student Loans Limited failed to defer her loan causing her account to fall into arrears and resulting in her being refused further student funding.backgroundMs C had a student loan, on which she’d successfully deferred repayments each year. In 2013, shortly before Eru... (3 pages)View decision -
Decision Reference DRN2106922
27 Jan 2020 Erudio Student Loans Limited Not upheldBanking and creditMiss T complains that Erudio Student Loans Limited (“Erudio”) failed to defer payments towards her student loan and instead defaulted the account. She’s upset that she’s now being asked to pay the outstanding balance and that she’s no longer entitled to have the loan written off at age 50.... (3 pages)View decision -
Decision Reference DRN3853293
28 Jun 2017 Erudio Student Loans Limited Not upheldBanking and creditMr B complains that Erudio Student Loans Limited has acted incorrectly when assessing his application to defer making repayments to his loan. He suggests he hasn’t made repayments to it because he doesn’t have to. But despite this, Erudio has now defaulted his loa... (3 pages)View decision -
Decision Reference DRN-2860077
8 Oct 2021 Erudio Student Loans Limited UpheldConsumer CreditDRN-2860077 The complaint Miss S complains Erudio Student Loans Limited haven’t administered her loans properly. She says as a result of this, they’ve recorded arrears which shouldn’t apply – and those arrears are preventing her from getting her loan written off. What happened In 1998 Miss... (3 pages)View decision -
Decision Reference DRN-3023022
14 Dec 2021 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3023022 The complaint Mrs M’s unhappy Erudio Student Loans Limited have said she’s liable to repay the loans she’s got with them. What happened Mrs M said since 1996 she’s had student loans, with around £12,000 owing. The type of loans she has allow her to defer payment to the loans if... (4 pages)View decision -
Decision Reference DRN3385040
3 Nov 2015 Erudio Student Loans Limited Not upheldBanking and creditMrs K complains that Erudio Student Loans Limited (“Erudio”) should have written off a student loan of hers. She also says Erudio phoned her when she’d clearly asked to be contacted by email only and that it took too long to give her an answer about her complain... (2 pages)View decision -
Decision Reference DRN2228337
2 Feb 2016 Erudio Student Loans Limited Not upheldBanking and creditMr S complains that he didn’t take out his student loan with Erudio Student Loans Limited. He is unhappy that Erudio is demanding payment from him. backgroundErudio took over Mr S’s student loan in March 2014. Mr S says he didn’t know about this. He says Erudio has... (2 pages)View decision