We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 262 results
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Decision Reference DRN0227584
3 Nov 2015 Erudio Student Loans Limited Not upheldBanking and creditMr H has complained that Erudio Student Loans Limited (Erudio) is unfairly requiring repayment of his student loan, and that it’s harassing his mother.backgroundMr H had a student loan with a third party, which he deferred. Erudio now owns the loan, and he says it won’t... (1 page)View decision -
Decision Reference DRN3567615
23 Jan 2017 Erudio Student Loans Limited Not upheldBanking and creditMiss W has complained about Erudio Student Loans Limited’s handling of her student loan account.backgroundMiss W had a loan account with Erudio, in respect of two student loans taken out in 1997 and 1998. They’d initially been taken out with a third party, but were... (2 pages)View decision -
Decision Reference DRN3635634
20 Oct 2015 Erudio Student Loans Limited Not upheldBanking and creditMr J complains about the way Erudio Student Loans Limited has handled his student loan. background Mr J has student loans that have been sold on to different companies. When one of Mr J’s loans was sold to Erudio he says it wasn’t made clear who was responsible for d... (2 pages)View decision -
Decision Reference DRN8175497
15 Aug 2018 Erudio Student Loans Limited UpheldBanking and creditMs T complains Erudio Student Loans Limited (Erudio) has unfairly defaulted her accountand passed it to a debt collector. She wants collection activity to cease and for Erudio tokeep managing her account.backgroundMs T tells us she has a student loan account on whic... (3 pages)View decision -
Decision Reference DRN4678958
27 May 2015 Erudio Student Loans Limited UpheldBanking and creditMr A has complained that Erudio Student Loans Limited didn’t give him any option to agree to them taking over his loan and have changed the terms of his original agreement.backgroundMr A took out student loans in the 1990s. Erudio took over management of his account ... (3 pages)View decision -
Decision Reference DRN7144495
19 Aug 2016 Erudio Student Loans Limited Not upheldBanking and creditMrs M complains that Erudio Student Loans Limited caused her distress by not responding to a letter asking what she needed to do to extend the deferment period on her student loan. She also says she was distressed because Erudio didn’t send her deferment application... (2 pages)View decision -
Decision Reference DRN8496088
2 Mar 2017 Erudio Student Loans Limited Not upheldBanking and creditMiss L complains that Erudio Student Loans Limited (“Erudio”) hasn’t refunded payments she made towards her student loan. She also believes the loan and arrears should be written off.backgroundMiss L took out a student loan in 2002 for just over £11,220 with a third ... (2 pages)View decision -
Decision Reference DRN0318349
28 Feb 2017 Erudio Student Loans Limited Not upheldBanking and creditMiss H has complained that Erudio Student Loans Limited treated her unfairly regarding her student loan.Miss H has been represented in bringing her complaint. But for clarity, I’ll refer to all submissions made on her behalf as having been made by her directly.bac... (3 pages)View decision -
Decision Reference DRN5505919
26 Apr 2016 Erudio Student Loans Limited Not upheldBanking and creditMs C complains about correspondence received from Erudio Student Loans Limited.backgroundErudio wrote to Ms C about an outstanding loan. She had fallen into arrears with her payments and it had taken some time for it to contact her again.The letter also referred t... (2 pages)View decision -
Decision Reference DRN2774835
19 Aug 2015 Erudio Student Loans Limited UpheldBanking and creditMrs D is unhappy with the way Erudio Student Loans Limited dealt with her request to defer payments on her loan. She doesn’t think the £100 compensation offered is enough.background Mrs D asked Erudio to extend the date from which loan payments were to be made. She... (2 pages)View decision
