We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 262 results
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Decision Reference DRN-2289422
27 Nov 2020 Erudio Student Loans Limited Not upheldConsumer CreditDRN-2289422 The complaint Miss Z complains that Erudio Student Loans Limited won’t cancel her student loan due to arrears on the account. What happened Miss Z has a student loan that is managed by Erudio. In May 2016 she applied for the loan to be deferred as she had done for a number of y... (3 pages)View decision -
Decision Reference DRN4947250
3 Feb 2016 Erudio Student Loans Limited Not upheldBanking and creditMs M complains that Erudio Student Loans Limited acted incorrectly when it refused her request to defer her loan repayments and asked her to fill in its form instead. backgroundMs M had a loan with Erudio’s predecessor “S”. S had allowed her to defer repaying it b... (2 pages)View decision -
Decision Reference DRN6652437
26 Jul 2017 Erudio Student Loans Limited Not upheldBanking and creditMr J complains that Erudio Student Loans Limited (Erudio) is unfairly requesting repayment of his student loan and this is causing him stress. backgroundMr J had two student loans with a third party, which Erudio has taken over. The loans were last deferred between ... (2 pages)View decision -
Decision Reference DRN4675207
25 Jun 2019 Erudio Student Loans Limited UpheldBanking and creditMr H complains that Erudio Student Loans Limited (“Erudio”) have refused to defer his student loans and have cancelled them, demanding payment in full. He wants the loans reactivated and deferred and he’s also unhappy that there are arrears on his account – he says there weren’t any.backgr... (3 pages)View decision -
Decision Reference DRN7487360
5 Jun 2015 Erudio Student Loans Limited UpheldBanking and creditMr L complains that Erudio Student Loans Limited failed to defer his loan repayments.backgroundMr L says that he sent in Erudio all the information it needed to defer his loan repayments, but it would not process his application without him completing its deferment ap... (2 pages)View decision -
Decision Reference DRN9225126
8 Dec 2015 Erudio Student Loans Limited UpheldBanking and creditMiss M complains to Erudio Student Loans Limited (Erudio) about the way her loan account had been managed. backgroundIn 1996, Miss M took out a student loan. She said that in 2004 the company who then owned the loan incorrectly assessed her income in deciding whether ... (2 pages)View decision -
Decision Reference DRN7554731
20 Apr 2015 Erudio Student Loans Limited Not upheldBanking and creditMrs A has complained that Erudio Student Loans Limited has not managed her account properly. backgroundMrs A took out student loans in the 1990s. Erudio took over management of her account and sent her a notice confirming this in early 2014. She was also sent an appl... (2 pages)View decision -
Decision Reference DRN7190063
24 Aug 2015 Erudio Student Loans Limited UpheldBanking and creditMrs W complains about the way Erudio Student Loans Limited handled her student loan account. backgroundMrs W says that when Erudio first contacted her, she was dubious as she did not know it had taken her loan over. She asked it to provide her with a copy of her c... (2 pages)View decision -
Decision Reference DRN6821020
29 Jun 2016 Erudio Student Loans Limited UpheldBanking and creditMs E says that Erudio Student Loans Limited has terminated her account and won’t put it back to how it was.backgroundErudio says it terminated the account because of the unpaid amounts that added up when Ms E didn’t renew her deferment. It says the account has no... (3 pages)View decision -
Decision Reference DRN-4507171
11 Dec 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-4507171 The complaint Miss G complains Erudio Student Loans Limited have added interest to her account when she was told they wouldn’t. She’s also unhappy with the content of their letters and says they’re threatening her with potential legal action – which they also said they wouldn’t... (2 pages)View decision
