We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 270 results
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Decision Reference DRN4845501
10 Jan 2017 Erudio Student Loans Limited UpheldBanking and creditMs M has complained Erudio Student Loans Limited is expecting her to pay the full amounts due on her student loans as she didn’t complete her deferment application properly.backgroundMs M’s two student loans have been managed by Erudio for nearly three years. Ms M ... (2 pages)View decision -
Decision Reference DRN5562422
12 Sep 2016 Erudio Student Loans Limited Not upheldBanking and creditMrs R complains that Erudio Student Loans Limited (Erudio) unfairly added arrears to her loan accounts. To resolve her complaint she wants Erudio to backdate her deferment dates so there are no gaps or arrears. She wants Erudio to write off the loans as she is ove... (2 pages)View decision -
Decision Reference DRN2128577
14 Aug 2015 Erudio Student Loans Limited UpheldBanking and creditMr W complains about various aspects of the way in which Erudio Student Loans Limited administered his account.Mr W is represented by his mother, Mrs W, in referring his complaint.background It’s accepted by all parties as to where the administration of the account h... (2 pages)View decision -
Decision Reference DRN5606143
30 Jun 2016 Erudio Student Loans Limited Not upheldBanking and creditMrs H says that Erudio Student Loans Limited misled her about a deferment application she made in August 2014.backgroundIn summary, Mrs H says that Erudio led her to believe that she had provided everything it needed for deferment. And that her deferment had been ap... (2 pages)View decision -
Decision Reference DRN9004995
16 Jun 2015 Erudio Student Loans Limited UpheldBanking and credit‘Mr S has complained that Erudio Student Loans Limited told him correspondence may have breached the Consumer Credit Act 1974, but did not explain why’.backgroundMr S had a loan with a third party. Erudio bought the third party’s loan book, including Mr S’s loan, s... (2 pages)View decision -
Decision Reference DRN4896917
19 Aug 2015 Erudio Student Loans Limited Not upheldBanking and creditMr T has complained Erudio Student Loans Limited didn’t tell him he’d got arrears and then couldn’t be clear what arrears he had.background Mr T got in touch with Erudio as he understood being 50 he could get the outstanding balance of his loan written off. Erudio t... (2 pages)View decision -
Decision Reference DRN4947250
3 Feb 2016 Erudio Student Loans Limited Not upheldBanking and creditMs M complains that Erudio Student Loans Limited acted incorrectly when it refused her request to defer her loan repayments and asked her to fill in its form instead. backgroundMs M had a loan with Erudio’s predecessor “S”. S had allowed her to defer repaying it b... (2 pages)View decision -
Decision Reference DRN2459959
18 Feb 2015 Erudio Student Loans Limited UpheldBanking and creditMrs A complains that Erudio Student Loans Limited has treated her unfairly. She considers: It was wrong to refuse her application to defer her loan repayments. It made a mistake when it did not follow her instructions about setting up her direct debt. And it has provided poor cus... (2 pages)View decision -
Decision Reference DRN2270305
12 Sep 2019 Erudio Student Loans Limited Not upheldBanking and creditMiss T has complained that Erudio Student Loans Limited failed to send her a deferment application for her student loans. As a result, Miss T didn’t defer her loans and Erudio has requested repayment. backgroundMiss T has two student loans. In view of her income levels, she had been deferr... (2 pages)View decision -
Decision Reference DRN0746436
30 Jan 2017 Erudio Student Loans Limited Not upheldBanking and creditMr T complains that Erudio Student Loans Limited failed to warn him that arrears were accruing on his account and refused his request to remove the arrears.background Mr T had three student loans with the Student Loan Company (“SLC”). In early 2014 Erudio took over t... (2 pages)View decision