We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 271 results
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Decision Reference DRN9004995
16 Jun 2015 Erudio Student Loans Limited UpheldBanking and credit‘Mr S has complained that Erudio Student Loans Limited told him correspondence may have breached the Consumer Credit Act 1974, but did not explain why’.backgroundMr S had a loan with a third party. Erudio bought the third party’s loan book, including Mr S’s loan, s... (2 pages)View decision -
Decision Reference DRN4896917
19 Aug 2015 Erudio Student Loans Limited Not upheldBanking and creditMr T has complained Erudio Student Loans Limited didn’t tell him he’d got arrears and then couldn’t be clear what arrears he had.background Mr T got in touch with Erudio as he understood being 50 he could get the outstanding balance of his loan written off. Erudio t... (2 pages)View decision -
Decision Reference DRN8738020
11 Aug 2016 Erudio Student Loans Limited Not upheldBanking and creditMr M complains Erudio Student Loans Limited didn’t send him a deferment form for 2015/16. It then delayed processing this and confused things further with chasers and letters of arrears. He seeks compensation.backgroundMr M says Erudio didn’t send him a deferment form ... (2 pages)View decision -
Decision Reference DRN2228337
2 Feb 2016 Erudio Student Loans Limited Not upheldBanking and creditMr S complains that he didn’t take out his student loan with Erudio Student Loans Limited. He is unhappy that Erudio is demanding payment from him. backgroundErudio took over Mr S’s student loan in March 2014. Mr S says he didn’t know about this. He says Erudio has... (2 pages)View decision -
Decision Reference DRN-1657083
12 Oct 2020 Erudio Student Loans Limited Not upheldConsumer CreditDRN-1657083 The complaint Mr R complains on behalf of his daughter Mrs G that Erudio Student Loans Limited has incorrectly refused a deferment of Mrs G’s student loan repayments. What happened Mr R applied for a deferment of Mrs G’s student loan repayments in September 2018. This applicati... (2 pages)View decision -
Decision Reference DRN1976374
29 May 2018 Erudio Student Loans Limited Not upheldBanking and creditMr S complains that Erudio Student Loans Limited (“Erudio”) terminated his student loan account too abruptly and unfairly.background Mr S’s student loan was taken over by Erudio in 2014. At the time there were arrears on the account of about £1,800.Mr S successfully ... (3 pages)View decision -
Decision Reference DRN0481305
30 Sep 2015 Erudio Student Loans Limited UpheldBanking and creditMrs P has complained about errors in an annual statement she received from Erudio Student Loans Limited.background Mrs P had three loans with Erudio. She received her annual statement from Erudio, but noticed it had a number of errors. To put thing right, she wante... (2 pages)View decision -
Decision Reference DRN2619982
11 Sep 2017 Erudio Student Loans Limited Not upheldBanking and creditMiss C complains about Erudio Student Loans Limited’s (Erudio) decision not to grant her a deferment of her student loan. backgroundMiss C took out a loan with Erudio in around 1999. She’d been able to defer payment of the loan a number of times, with the last period o... (2 pages)View decision -
Decision Reference DRN7090885
24 Mar 2017 Erudio Student Loans Limited Not upheldBanking and creditMs J complains that Erudio Student Loans Limited has refused to write-off the loan repayment arrears she’s run up. She also complains it will not agree to an age-related write-off of all of the money she owes.Ms J is represented in her complaint by someone I’ll ca... (3 pages)View decision -
Decision Reference DRN0217628
27 Oct 2016 Erudio Student Loans Limited Not upheldBanking and creditMr H has complained Erudio Student Loans Limited’s (‘Erudio’) is chasing him for arrears.background Mr H said Erudio caused his account to fall into arrears because it sent an application form for a deferment to his old address. He didn’t receive it. This led to a pe... (2 pages)View decision