We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 271 results
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Decision Reference DRN-4344762
5 Oct 2023 Erudio Student Loans Limited Not upheldConsumer CreditDRN-4344762 The complaint Mr O complains that Erudio Student Loans Limited unfairly terminated his student loan. What happened Mr O had a student loan made up of various accounts, one of which was administered by Erudio. In 2018, the loan was subject to six months arrears before a defermen... (3 pages)View decision -
Decision Reference DRN-1486595
18 Aug 2020 Erudio Student Loans Limited Not upheldConsumer CreditDRN-1486595The complaintMiss H complains that Erudio Student Loans Limited (“Erudio”) were wrong to apply a County Court Judgement to her credit file in relation to her student loan. What happenedThe details of this complaint are well known to both parties, so I won’t repeat them again her... (2 pages)View decision -
Decision Reference DRN-3857892
15 Dec 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3857892 The complaint Mr J is unhappy that Erudio Student Loans Limited are pursuing him for arrears and have threatened to terminate his agreement. What happened Mr J had a deferred student loan that was administered by Erudio. His deferment came to an end in May 2018, and Erudio star... (5 pages)View decision -
Decision Reference DRN1584300
20 Apr 2017 Erudio Student Loans Limited Not upheldBanking and creditMr M has complained about the service provided by Erudio Student Loans Limited.backgroundMr M took out student loans in 1996, 1997, 1998 and 1999, and he says it was some years before his salary reached the threshold it needed to meet before repayments were due. Mr M... (3 pages)View decision -
Decision Reference DRN-3898765
13 Jan 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-3898765 The complaint Mrs W complains about mistakes and poor service provided by Erudio Student Loans Limited. What happened I recently issued a provisional decision setting out why I intended to uphold Mrs W’s complaint. I said: Mrs W has two student loans with Erudio. In 2019 arrear... (3 pages)View decision -
Decision Reference DRN4443266
25 Jun 2015 Erudio Student Loans Limited UpheldBanking and creditMr M complains that Erudio Student Loans Limited has mishandled his request to defer his loan repayments.our initial conclusionsOur adjudicator did not consider that Erudio had made a mistake in assessing Mr M’s gross monthly salary. On this basis she did not uphold ... (2 pages)View decision -
Decision Reference DRN6640680
19 Aug 2015 Erudio Student Loans Limited Not upheldBanking and creditMiss W has complained that her student loan account with Erudio Student Loans Limited was not deferred when it should have been.background Miss W took out a student loan with a third party. She wanted to defer it, but this didn’t happen and she experienced a number of ... (1 page)View decision -
Decision Reference DRN6525967
13 Jan 2016 Erudio Student Loans Limited Not upheldBanking and creditMiss B complains that Erudio Student Loans Limited has not dealt with her complaint as it should’ve done. In particular, it failed to provide the answers she asked it for.Miss B is represented in her complaint by a person who’ll I’ll call “Mr A”. To keep things sim... (2 pages)View decision -
Decision Reference DRN-2888629
5 Jul 2021 Erudio Student Loans Limited UpheldConsumer CreditDRN-2888629 The complaint Ms M complains that Erudio Student Loans Limited didn’t defer repayments on her loan accounts. What happened Ms M had three student loans. She took out the first loan in 1994 and then a further loan in each of the two subsequent years. She says she was entitled to... (10 pages)View decision -
Decision Reference DRN7873364
6 Oct 2015 Erudio Student Loans Limited UpheldBanking and creditMiss S complains about the way Erudio Student Loans Limited handled her student loan account.backgroundMiss S is unhappy with the way Erudio handled her deferment application and the way it dealt with her complaint. Our adjudicator thought the complaint should be par... (3 pages)View decision