We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 270 results
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Decision Reference DRN8496088
2 Mar 2017 Erudio Student Loans Limited Not upheldBanking and creditMiss L complains that Erudio Student Loans Limited (“Erudio”) hasn’t refunded payments she made towards her student loan. She also believes the loan and arrears should be written off.backgroundMiss L took out a student loan in 2002 for just over £11,220 with a third ... (2 pages)View decision -
Decision Reference DRN4515903
8 Jun 2016 Erudio Student Loans Limited Not upheldBanking and creditMr S has complained about the evidence Erudio Student Loans Limited has asked him to supply to support his application to defer his student loan repayments.backgroundMr S applied to defer his student loan repayments. He says Erudio then wrote to him asking for addition... (2 pages)View decision -
Decision Reference DRN-4685065
5 Sep 2024 Erudio Student Loans Limited Not upheldConsumer CreditDRN-4685065 The complaint Miss R complains that Erudio Student Loans Limited lost her deferment paperwork and won’t acknowledge that two of the loans she took out are statute barred. What happened Miss R had outstanding student loans which Erudio bought from the original lender. Erudio ... (3 pages)View decision -
Decision Reference DRN6539160
13 Oct 2016 Erudio Student Loans Limited Not upheldBanking and creditMs B complains that Erudio Student Loans Limited gave her incorrect information about arrears on her account.Ms B finds the tone of some of the correspondence she’s received from Erudio to be inappropriate.Ms B wants a full breakdown of how the arrears have been calcu... (2 pages)View decision -
Decision Reference DRN-3744413
24 Oct 2022 Erudio Student Loans Limited UpheldConsumer CreditDRN-3744413 The complaint Mr D complains that Erudio Student Loans Limited unfairly declined his deferment application. What happened Mr D has a student loan with Erudio that has been subject to deferment for some years. Mr D is self employed with income coming from various sources. In 202... (2 pages)View decision -
Decision Reference DRN4303851
4 Jun 2018 Erudio Student Loans Limited Not upheldBanking and creditMrs P complains that she was given misleading information by Erudio Student Loans Limited when she entered into a repayment arrangement.backgroundMrs P entered into a reduced payment arrangement with Erudio in March 2015. Following this Mrs P received a letter telling h... (2 pages)View decision -
Decision Reference DRN4845501
10 Jan 2017 Erudio Student Loans Limited UpheldBanking and creditMs M has complained Erudio Student Loans Limited is expecting her to pay the full amounts due on her student loans as she didn’t complete her deferment application properly.backgroundMs M’s two student loans have been managed by Erudio for nearly three years. Ms M ... (2 pages)View decision -
Decision Reference DRN0584064
26 Apr 2016 Erudio Student Loans Limited Not upheldBanking and creditMr D complains that Erudio Student Loans Limited has acted unfairly. In particular he complains it was wrong to refuse to defer his loan repayments. Further, he complains it has not provided the level of customer service that he is reasonably entitled to expect.backgr... (2 pages)View decision -
Decision Reference DRN5562422
12 Sep 2016 Erudio Student Loans Limited Not upheldBanking and creditMrs R complains that Erudio Student Loans Limited (Erudio) unfairly added arrears to her loan accounts. To resolve her complaint she wants Erudio to backdate her deferment dates so there are no gaps or arrears. She wants Erudio to write off the loans as she is ove... (2 pages)View decision -
Decision Reference DRN2128577
14 Aug 2015 Erudio Student Loans Limited UpheldBanking and creditMr W complains about various aspects of the way in which Erudio Student Loans Limited administered his account.Mr W is represented by his mother, Mrs W, in referring his complaint.background It’s accepted by all parties as to where the administration of the account h... (2 pages)View decision