We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 262 results
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Decision Reference DRN4428756
29 Sep 2015 Erudio Student Loans Limited Not upheldBanking and creditMr M has complained Erudio Student Loans Limited can’t carry out a search on his credit record and have registered his deferral as a payment holiday.backgroundEarlier this year he complained to the ombudsman service about Erudio not allowing him to defer payment. An om... (2 pages)View decision -
Decision Reference DRN8405796
9 Sep 2016 Erudio Student Loans Limited UpheldBanking and creditMrs W complains that Erudio Student Loans Limited is asking her to pay off the arrears on her Student Loan accounts. She says that she wasn’t told about her deferment period ending. And it didn’t send her deferment form (“DAF”) in time. As a result she was unable to... (3 pages)View decision -
Decision Reference DRN5538434
2 Jun 2015 Erudio Student Loans Limited Not upheldBanking and creditMr C complains about the way Erudio Student Loans Limited handled his application to defer his student loan repayments.backgroundMr C says that he provided Erudio with enough information to process his application to defer his repayments, but it insists that he completes ... (2 pages)View decision -
Decision Reference DRN1733333
22 Dec 2016 Erudio Student Loans Limited Not upheldBanking and creditMiss B complains that Erudio Student Loans Limited hasn’t written off enough of the arrears on her loan accounts.backgroundI set out the background to Miss B’s complaint in my provisional decision. In it, I said that I accepted that Miss B had told Erudio about he... (3 pages)View decision -
Decision Reference DRN-5369016
4 Mar 2025 Erudio Student Loans Limited UpheldConsumer CreditDRN-5369016 The complaint Miss L complains Erudio Student Loans Limited didn’t contact her using an appropriate method so she could apply for a deferment on her student loan. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’ve c... (3 pages)View decision -
Decision Reference DRN-3778401
21 Dec 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3778401 The complaint Miss W complains that Erudio Student Loans Limited (Erudio) unfairly terminated her student loan account and applied a default. What happened Miss W had two student loans which were taken out in 1998, totalling around £5,500. This type of loan is written off after... (3 pages)View decision -
Decision Reference DRN-3575709
30 Aug 2022 Erudio Student Loans Limited UpheldConsumer CreditDRN-3575709 The complaint Ms O has complained that Erudio Student Loans Limited did not make it clear what medical evidence was needed. What happened Both sides are most familiar with what happened, so I’ll summarise things in brief. This complaint surrounds a mortgage-style student loan a... (3 pages)View decision -
Decision Reference DRN0346237
9 Dec 2016 Erudio Student Loans Limited UpheldBanking and creditMiss G complains that Erudio Student Loans Limited (“Erudio”) is pursuing her for arrears on her student loans. She says she wasn’t sent a form to let her defer them. So Erudio should write off the arrears.backgroundMiss G has two student loans. She had deferred p... (2 pages)View decision -
Decision Reference DRN5389755
20 Jun 2016 Erudio Student Loans Limited Not upheldBanking and creditMr B says that Erudio Student Loans Limited caused delays with the deferment of his loan account.backgroundIn summary, Mr B says that he wasn’t aware he had to send in a signed deferment form and copy of his tax return to get deferment. He says that by the tim... (2 pages)View decision -
Decision Reference DRN5625686
6 Dec 2016 Erudio Student Loans Limited Not upheldBanking and creditMr M complains that Erudio Student Loans Limited failed to defer repayment of his student loan, and took too long to tell him his account was in arrears.backgroundMr M had a student loan to pay for his course in the 1990s. Every year up to 2013 he successfully a... (2 pages)View decision
