We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 270 results
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Decision Reference DRN2774835
19 Aug 2015 Erudio Student Loans Limited UpheldBanking and creditMrs D is unhappy with the way Erudio Student Loans Limited dealt with her request to defer payments on her loan. She doesn’t think the £100 compensation offered is enough.background Mrs D asked Erudio to extend the date from which loan payments were to be made. She... (2 pages)View decision -
Decision Reference DRN5505919
26 Apr 2016 Erudio Student Loans Limited Not upheldBanking and creditMs C complains about correspondence received from Erudio Student Loans Limited.backgroundErudio wrote to Ms C about an outstanding loan. She had fallen into arrears with her payments and it had taken some time for it to contact her again.The letter also referred t... (2 pages)View decision -
Decision Reference DRN5538434
2 Jun 2015 Erudio Student Loans Limited Not upheldBanking and creditMr C complains about the way Erudio Student Loans Limited handled his application to defer his student loan repayments.backgroundMr C says that he provided Erudio with enough information to process his application to defer his repayments, but it insists that he completes ... (2 pages)View decision -
Decision Reference DRN-3778401
21 Dec 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3778401 The complaint Miss W complains that Erudio Student Loans Limited (Erudio) unfairly terminated her student loan account and applied a default. What happened Miss W had two student loans which were taken out in 1998, totalling around £5,500. This type of loan is written off after... (3 pages)View decision -
Decision Reference DRN0346237
9 Dec 2016 Erudio Student Loans Limited UpheldBanking and creditMiss G complains that Erudio Student Loans Limited (“Erudio”) is pursuing her for arrears on her student loans. She says she wasn’t sent a form to let her defer them. So Erudio should write off the arrears.backgroundMiss G has two student loans. She had deferred p... (2 pages)View decision -
Decision Reference DRN5625686
6 Dec 2016 Erudio Student Loans Limited Not upheldBanking and creditMr M complains that Erudio Student Loans Limited failed to defer repayment of his student loan, and took too long to tell him his account was in arrears.backgroundMr M had a student loan to pay for his course in the 1990s. Every year up to 2013 he successfully a... (2 pages)View decision -
Decision Reference DRN-3575709
30 Aug 2022 Erudio Student Loans Limited UpheldConsumer CreditDRN-3575709 The complaint Ms O has complained that Erudio Student Loans Limited did not make it clear what medical evidence was needed. What happened Both sides are most familiar with what happened, so I’ll summarise things in brief. This complaint surrounds a mortgage-style student loan a... (3 pages)View decision -
Decision Reference DRN5389755
20 Jun 2016 Erudio Student Loans Limited Not upheldBanking and creditMr B says that Erudio Student Loans Limited caused delays with the deferment of his loan account.backgroundIn summary, Mr B says that he wasn’t aware he had to send in a signed deferment form and copy of his tax return to get deferment. He says that by the tim... (2 pages)View decision -
Decision Reference DRN4441839
12 May 2016 Erudio Student Loans Limited Not upheldBanking and creditMiss J has complained that Erudio Student Loans Limited (‘Erudio’) won’t defer her student loan repayments.backgroundMiss J wanted to put off repaying her student loan for a year. Erudio said she couldn’t do this because her gross monthly income (including benefits) ... (2 pages)View decision -
Decision Reference DRN0280508
8 May 2019 Erudio Student Loans Limited Not upheldBanking and creditMr A complains that Erudio Student Loans Limited caused a delay to his deferment application. backgroundMr A has several student loans and Erudio has taken over part of his debt. He had previously obtained a deferment of payment and this expired on 9 April 2018. Mr... (2 pages)View decision