We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 262 results
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Decision Reference DRN-3575709
30 Aug 2022 Erudio Student Loans Limited UpheldConsumer CreditDRN-3575709 The complaint Ms O has complained that Erudio Student Loans Limited did not make it clear what medical evidence was needed. What happened Both sides are most familiar with what happened, so I’ll summarise things in brief. This complaint surrounds a mortgage-style student loan a... (3 pages)View decision -
Decision Reference DRN5389755
20 Jun 2016 Erudio Student Loans Limited Not upheldBanking and creditMr B says that Erudio Student Loans Limited caused delays with the deferment of his loan account.backgroundIn summary, Mr B says that he wasn’t aware he had to send in a signed deferment form and copy of his tax return to get deferment. He says that by the tim... (2 pages)View decision -
Decision Reference DRN2509652
21 Dec 2017 Erudio Student Loans Limited Not upheldBanking and creditMr M is unhappy with the way Erudio Student Loan Limited handled an application to defer repayment on a loan he owed.backgroundMr M had a loan with Erudio which was repayable if his earnings went above a specified threshold. But in order to avoid the need to make ... (1 page)View decision -
Decision Reference DRN0280508
8 May 2019 Erudio Student Loans Limited Not upheldBanking and creditMr A complains that Erudio Student Loans Limited caused a delay to his deferment application. backgroundMr A has several student loans and Erudio has taken over part of his debt. He had previously obtained a deferment of payment and this expired on 9 April 2018. Mr... (2 pages)View decision -
Decision Reference DRN8324004
6 Jan 2017 Erudio Student Loans Limited Not upheldBanking and creditMr K complains that Erudio Student Loans Limited is pursuing him for missed loan repayments that he doesn’t owe.backgroundI set out the background to Mr K’s complaint, both in my provisional decision and in my decision about the powers that this service has to look ... (2 pages)View decision -
Decision Reference DRN4845501
10 Jan 2017 Erudio Student Loans Limited UpheldBanking and creditMs M has complained Erudio Student Loans Limited is expecting her to pay the full amounts due on her student loans as she didn’t complete her deferment application properly.backgroundMs M’s two student loans have been managed by Erudio for nearly three years. Ms M ... (2 pages)View decision -
Decision Reference DRN5562422
12 Sep 2016 Erudio Student Loans Limited Not upheldBanking and creditMrs R complains that Erudio Student Loans Limited (Erudio) unfairly added arrears to her loan accounts. To resolve her complaint she wants Erudio to backdate her deferment dates so there are no gaps or arrears. She wants Erudio to write off the loans as she is ove... (2 pages)View decision -
Decision Reference DRN2128577
14 Aug 2015 Erudio Student Loans Limited UpheldBanking and creditMr W complains about various aspects of the way in which Erudio Student Loans Limited administered his account.Mr W is represented by his mother, Mrs W, in referring his complaint.background It’s accepted by all parties as to where the administration of the account h... (2 pages)View decision -
Decision Reference DRN1709955
4 Aug 2016 Erudio Student Loans Limited Not upheldBanking and creditMr F complains that Erudio Student Loans Limited has treated him unfairly in relation to the information it sent to him about deferring his loan repayments.He also complains that he has not received the level of customer service he’s entitled to expect from it when ... (3 pages)View decision -
Decision Reference DRN6989037
6 Jun 2016 Erudio Student Loans Limited Not upheldBanking and creditMrs S has complained Erudio Student Loans Limited (‘Erudio’) refused to defer her student loan.backgroundMrs S applied to the Student Loan Company (‘SLC’) to defer her student loan for the year 2014/15 but couldn’t understand why Erudio was chasing her for arrears. Sh... (2 pages)View decision
