We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 262 results
-
Decision Reference DRN-2902786
7 Jul 2021 Erudio Student Loans Limited UpheldConsumer CreditDRN-2902786 The complaint Mr W is unhappy with how Erudio Student Loans Limited have managed his loan account. What happened Mr W has two student loans, both of which were taken over 25 years ago, and both of which are now managed by Erudio. Unfortunately, Mr W hasn’t been able to work for... (3 pages)View decision -
Decision Reference DRN-1633426
7 Jul 2020 Erudio Student Loans Limited Not upheldConsumer CreditDRN-1633426 The complaintMs B complained that Erudio Student Loans Limited (“Erudio”) incorrectly defaulted and terminated her student loan agreement, when she had applied for repayments to be deferred. What happenedMs B took out a student loan some years ago. The student loan agreement a... (4 pages)View decision -
Decision Reference DRN-2348515
25 May 2021 Erudio Student Loans Limited Not upheldConsumer CreditDRN-2348515 The complaint Ms K says Erudio Student Loans Limited has treated her unfairly in the way it is pursuing her in relation to debts. What happened Erudio says Ms K has four student loans which Erudio has managed since March 2014, three under one account number (ending 3714) and on... (3 pages)View decision -
Decision Reference DRN2541010
28 May 2015 Erudio Student Loans Limited UpheldBanking and creditMr G complains about how Erudio Student Loans Limited is dealing with his loan account.He considers he’s provided it with enough information for it to assess his request to defer his repayments.Further he considers it has given him inconsistent information about its i... (4 pages)View decision -
Decision Reference DRN4117591
18 Oct 2018 Erudio Student Loans Limited Not upheldBanking and creditMr A complains about the way that Erudio Student Loans Limited has dealt with his student loans.backgroundMr A had three student loans that were transferred to Erudio in 2014. Mr A has made previous complaints about the way that Erudio has dealt with his student lo... (2 pages)View decision -
Decision Reference DRN5946170
4 Apr 2016 Erudio Student Loans Limited Not upheldBanking and creditMr N complains the information Erudio Student Loans Limited has sent him about arrears on his accounts is wrong. It sent this – and other information – to his old address. And he’s worried information about the conduct of his accounts will be shared with others (par... (2 pages)View decision -
Decision Reference DRN5161295
26 Jun 2015 Erudio Student Loans Limited Not upheldBanking and creditMiss S complains about the way Erudio Student Loans Limited has handled her application to defer repayment of her student loans.backgroundMiss S’s student loans were sold to Erudio in 2013. Miss S initially complained that Erudio had failed to provide her with a copy ... (3 pages)View decision -
Decision Reference DRN9485832
30 Apr 2018 Erudio Student Loans Limited Not upheldBanking and creditMr E complains that Erudio Student Loans Limited (“Erudio”) didn’t do enough to contact him when the deferral period on his loan came to an end. backgroundMr E took out a student loan in 1998 and was able to successfully defer repayments under the loan, until June 20... (2 pages)View decision -
Decision Reference DRN-1593934
19 Feb 2020 Erudio Student Loans Limited Not upheldConsumer CreditDRN-1593934The complaintMrs N complains Erudio Student Loans Limited have failed to defer her loan and have unfairly terminated her account. What happenedIn September 2017 Mrs N said she completed and sent back a form to continue deferring her student loan - around 10 days before the deadl... (3 pages)View decision -
Decision Reference DRN7805996
10 Aug 2017 Erudio Student Loans Limited Not upheldBanking and creditMr M complains Erudio Student Loans Limited (Erudio) is unfairly saying he’s in arrears on his student loans. backgroundMr M’s student loan payments were deferred until April 2016. In February 2016 he was sent a deferment renewal form. He didn’t return it. So payme... (2 pages)View decision
