We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 270 results
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Decision Reference DRN-6128326
4 Feb 2026 Capquest Debt Recovery Limited UpheldConsumer CreditDRN-6128326 The complaint Mrs D complains Capquest Debt Recovery Limited trading as Erudio Student Loans attempted to contact her about her student loans using incorrect contact information. What happened I issued a provisional decision setting out what’d happened, and what I thought ab... (7 pages)View decision -
Decision Reference DRN-3561831
23 Aug 2022 Erudio Student Loans Limited UpheldConsumer CreditDRN-3561831 The complaint Mrs W complains that Erudio Student Loans Limited (Erudio) have incorrectly defaulted her account without letting her know. What happened Mrs W took out student loans as an undergraduate and later as a postgraduate with the Student Loans Company (SLC). Mrs W has n... (4 pages)View decision -
Decision Reference DRN-5007730
6 Sep 2024 Erudio Student Loans Limited Not upheldConsumer CreditDRN-5007730 The complaint Miss M complains that Erudio Student Loans Limited unfairly terminated her student loans after writing to her at an address she no longer lives at. What happened Miss M had three mortgage-style student loans which Erudio bought from the original lender. Miss M ... (3 pages)View decision -
Decision Reference DRN-4230382
11 Sep 2023 Erudio Student Loans Limited Not upheldConsumer CreditDRN-4230382 The complaint Miss M complains that Erudio Student Loans Limited has unfairly terminated her loan account and passed the outstanding debt to a third party to collect. What happened Miss M had a mortgage-style student loan which Erudio bought from the original lender. Miss M had... (4 pages)View decision -
Decision Reference DRN5616828
29 Jul 2016 Erudio Student Loans Limited UpheldBanking and creditMr B complains that Erudio Student Loans Limited didn’t process his deferment application for his two student loans. And he is unhappy with what it said about sharing his data.backgroundMr B was unhappy with Erudio during a previous deferment year. But that was al... (4 pages)View decision -
Decision Reference DRN-2109702
9 Nov 2020 Erudio Student Loans Limited Not upheldConsumer CreditDRN-2109702 The complaint Mr O complains that Erudio Student Loans Limited (‘Erudio’) made errors during the deferral process on his student loan account which resulted in the account entering a position of default. What happened Mr O has three student loans dating back to the late 1990s. ... (3 pages)View decision -
Decision Reference DRN0712772
4 Oct 2016 Erudio Student Loans Limited Not upheldBanking and creditMr W complains Erudio Student Loans Limited is saying his student loans are in arrears despite him having deferred them.backgroundMr W has several student loans which he’s been deferring for a number of years.Mr W says he received a letter from Erudio in September 20... (2 pages)View decision -
Decision Reference DRN-1633426
7 Jul 2020 Erudio Student Loans Limited Not upheldConsumer CreditDRN-1633426 The complaintMs B complained that Erudio Student Loans Limited (“Erudio”) incorrectly defaulted and terminated her student loan agreement, when she had applied for repayments to be deferred. What happenedMs B took out a student loan some years ago. The student loan agreement a... (4 pages)View decision -
Decision Reference DRN6058011
6 Dec 2019 Erudio Student Loans Limited Not upheldBanking and creditMr P complains that Erudio Student Loans Limited (Erudio) did not allow him to defer his student loan and failed to record a change of his address.backgroundMr P had a student loan administered by Erudio. In 2014 Mr P successfully applied to Erudio to defer his loan as he was self-employed... (3 pages)View decision -
Decision Reference DRN-4310618
22 Aug 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-4310618 The complaint Mr J has complained that Erudio Student Loans Limited defaulted his accounts after writing to the wrong address. What happened Mr J had student loans with Erudio. He deferred repayment each year, as his income didn’t meet the threshold to begin making payments. Er... (5 pages)View decision