We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 262 results
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Decision Reference DRN4303851
4 Jun 2018 Erudio Student Loans Limited Not upheldBanking and creditMrs P complains that she was given misleading information by Erudio Student Loans Limited when she entered into a repayment arrangement.backgroundMrs P entered into a reduced payment arrangement with Erudio in March 2015. Following this Mrs P received a letter telling h... (2 pages)View decision -
Decision Reference DRN0584064
26 Apr 2016 Erudio Student Loans Limited Not upheldBanking and creditMr D complains that Erudio Student Loans Limited has acted unfairly. In particular he complains it was wrong to refuse to defer his loan repayments. Further, he complains it has not provided the level of customer service that he is reasonably entitled to expect.backgr... (2 pages)View decision -
Decision Reference DRN5505919
26 Apr 2016 Erudio Student Loans Limited Not upheldBanking and creditMs C complains about correspondence received from Erudio Student Loans Limited.backgroundErudio wrote to Ms C about an outstanding loan. She had fallen into arrears with her payments and it had taken some time for it to contact her again.The letter also referred t... (2 pages)View decision -
Decision Reference DRN2774835
19 Aug 2015 Erudio Student Loans Limited UpheldBanking and creditMrs D is unhappy with the way Erudio Student Loans Limited dealt with her request to defer payments on her loan. She doesn’t think the £100 compensation offered is enough.background Mrs D asked Erudio to extend the date from which loan payments were to be made. She... (2 pages)View decision -
Decision Reference DRN-1486595
18 Aug 2020 Erudio Student Loans Limited Not upheldConsumer CreditDRN-1486595The complaintMiss H complains that Erudio Student Loans Limited (“Erudio”) were wrong to apply a County Court Judgement to her credit file in relation to her student loan. What happenedThe details of this complaint are well known to both parties, so I won’t repeat them again her... (2 pages)View decision -
Decision Reference DRN6941028
14 Sep 2016 Erudio Student Loans Limited Not upheldBanking and creditMrs Y complains that Erudio Student Loans Limited has not explained why it says her loan account is in arrears.backgroundMrs Y has a student loan with Erudio. In 2015 she received a letter from Erudio saying that she owed over £1,500 in arrears. She disputed this ... (1 page)View decision -
Decision Reference DRN5538434
2 Jun 2015 Erudio Student Loans Limited Not upheldBanking and creditMr C complains about the way Erudio Student Loans Limited handled his application to defer his student loan repayments.backgroundMr C says that he provided Erudio with enough information to process his application to defer his repayments, but it insists that he completes ... (2 pages)View decision -
Decision Reference DRN4443266
25 Jun 2015 Erudio Student Loans Limited UpheldBanking and creditMr M complains that Erudio Student Loans Limited has mishandled his request to defer his loan repayments.our initial conclusionsOur adjudicator did not consider that Erudio had made a mistake in assessing Mr M’s gross monthly salary. On this basis she did not uphold ... (2 pages)View decision -
Decision Reference DRN8405796
9 Sep 2016 Erudio Student Loans Limited UpheldBanking and creditMrs W complains that Erudio Student Loans Limited is asking her to pay off the arrears on her Student Loan accounts. She says that she wasn’t told about her deferment period ending. And it didn’t send her deferment form (“DAF”) in time. As a result she was unable to... (3 pages)View decision -
Decision Reference DRN-3778401
21 Dec 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3778401 The complaint Miss W complains that Erudio Student Loans Limited (Erudio) unfairly terminated her student loan account and applied a default. What happened Miss W had two student loans which were taken out in 1998, totalling around £5,500. This type of loan is written off after... (3 pages)View decision
