We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 270 results
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Decision Reference DRN4441839
12 May 2016 Erudio Student Loans Limited Not upheldBanking and creditMiss J has complained that Erudio Student Loans Limited (‘Erudio’) won’t defer her student loan repayments.backgroundMiss J wanted to put off repaying her student loan for a year. Erudio said she couldn’t do this because her gross monthly income (including benefits) ... (2 pages)View decision -
Decision Reference DRN0746436
30 Jan 2017 Erudio Student Loans Limited Not upheldBanking and creditMr T complains that Erudio Student Loans Limited failed to warn him that arrears were accruing on his account and refused his request to remove the arrears.background Mr T had three student loans with the Student Loan Company (“SLC”). In early 2014 Erudio took over t... (2 pages)View decision -
Decision Reference DRN6961704
10 Aug 2015 Erudio Student Loans Limited Not upheldBanking and creditMr W is unhappy that Erudio Student Loans Limited is asking him to repay two loans. He says the loans should have been written off. backgroundMr W has two student loans. These were previously dealt with by a different loan company. Mr W says he shouldn’t have to repa... (2 pages)View decision -
Decision Reference DRN-3778401
21 Dec 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3778401 The complaint Miss W complains that Erudio Student Loans Limited (Erudio) unfairly terminated her student loan account and applied a default. What happened Miss W had two student loans which were taken out in 1998, totalling around £5,500. This type of loan is written off after... (3 pages)View decision -
Decision Reference DRN-3575709
30 Aug 2022 Erudio Student Loans Limited UpheldConsumer CreditDRN-3575709 The complaint Ms O has complained that Erudio Student Loans Limited did not make it clear what medical evidence was needed. What happened Both sides are most familiar with what happened, so I’ll summarise things in brief. This complaint surrounds a mortgage-style student loan a... (3 pages)View decision -
Decision Reference DRN5389755
20 Jun 2016 Erudio Student Loans Limited Not upheldBanking and creditMr B says that Erudio Student Loans Limited caused delays with the deferment of his loan account.backgroundIn summary, Mr B says that he wasn’t aware he had to send in a signed deferment form and copy of his tax return to get deferment. He says that by the tim... (2 pages)View decision -
Decision Reference DRN2509652
21 Dec 2017 Erudio Student Loans Limited Not upheldBanking and creditMr M is unhappy with the way Erudio Student Loan Limited handled an application to defer repayment on a loan he owed.backgroundMr M had a loan with Erudio which was repayable if his earnings went above a specified threshold. But in order to avoid the need to make ... (1 page)View decision -
Decision Reference DRN0280508
8 May 2019 Erudio Student Loans Limited Not upheldBanking and creditMr A complains that Erudio Student Loans Limited caused a delay to his deferment application. backgroundMr A has several student loans and Erudio has taken over part of his debt. He had previously obtained a deferment of payment and this expired on 9 April 2018. Mr... (2 pages)View decision -
Decision Reference DRN8324004
6 Jan 2017 Erudio Student Loans Limited Not upheldBanking and creditMr K complains that Erudio Student Loans Limited is pursuing him for missed loan repayments that he doesn’t owe.backgroundI set out the background to Mr K’s complaint, both in my provisional decision and in my decision about the powers that this service has to look ... (2 pages)View decision -
Decision Reference DRN4474962
19 Aug 2016 Erudio Student Loans Limited UpheldBanking and creditMrs P’s complaint is that Erudio Student Loans Limited (“Erudio”) is pursuing her for loan arrears when she’s eligible for a write-off.backgroundIn 1995 Mrs P took a £3,000 student loan. However, since graduating she’s never been earning enough to repay it, so she de... (2 pages)View decision