We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 271 results
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Decision Reference DRN1783783
13 Mar 2017 Erudio Student Loans Limited Not upheldBanking and creditMiss C complains that Erudio Student Loans Limited (“Erudio”) is pursuing her for arrears she doesn’t owe.backgroundMiss C took out three student loans between 1997 and 1999. She complains that Erudio is pursuing her for the outstanding balance on them despite the fact ... (2 pages)View decision -
Decision Reference DRN6367684
1 Feb 2019 Erudio Student Loans Limited UpheldBanking and creditMr C complains that Erudio Student Loans Limited harassed him for the repayment of a loan even though he had explained that he was not liable for the payment. He wants compensation for the inconvenience and stress he has been caused.backgroundMr C entered into a loa... (3 pages)View decision -
Decision Reference DRN9280432
8 Jul 2016 Erudio Student Loans Limited Not upheldBanking and creditMiss K complains that Erudio Student Loans Limited unfairly added arrears to her loan accounts.background I attach my provisional decision of 27 June 2016, which forms part of this final decision.In my provisional decision I set out what I thought Erudio needed to do ... (3 pages)View decision -
Decision Reference DRN7875026
3 Aug 2020 Erudio Student Loans Limited UpheldBanking and creditMs A complains that Erudio Student Loans Limited failed to process her application for deferment of repayments. She further complains that it recorded a default on her credit file and is chasing her for the debt. She wants her application processed and the default removed.backgroundMs A te... (3 pages)View decision -
Decision Reference DRN4947250
3 Feb 2016 Erudio Student Loans Limited Not upheldBanking and creditMs M complains that Erudio Student Loans Limited acted incorrectly when it refused her request to defer her loan repayments and asked her to fill in its form instead. backgroundMs M had a loan with Erudio’s predecessor “S”. S had allowed her to defer repaying it b... (2 pages)View decision -
Decision Reference DRN1709955
4 Aug 2016 Erudio Student Loans Limited Not upheldBanking and creditMr F complains that Erudio Student Loans Limited has treated him unfairly in relation to the information it sent to him about deferring his loan repayments.He also complains that he has not received the level of customer service he’s entitled to expect from it when ... (3 pages)View decision -
Decision Reference DRN6989037
6 Jun 2016 Erudio Student Loans Limited Not upheldBanking and creditMrs S has complained Erudio Student Loans Limited (‘Erudio’) refused to defer her student loan.backgroundMrs S applied to the Student Loan Company (‘SLC’) to defer her student loan for the year 2014/15 but couldn’t understand why Erudio was chasing her for arrears. Sh... (2 pages)View decision -
Decision Reference DRN-2938779
26 Aug 2021 Erudio Student Loans Limited Not upheldConsumer CreditDRN-2938779 The complaint Mr L is unhappy with the way Erudio Student Loans Limited handled his complaint. He’s also unhappy that it spoke to a third party about his account without authorisation to do so. And that his account was sold on. What happened The details of this complaint are we... (2 pages)View decision -
Decision Reference DRN4188635
2 Jun 2015 Erudio Student Loans Limited UpheldBanking and creditMr B complains about the way Erudio Student Loans Limited has managed his student loan account.backgroundMr B complains that Erudio have made a number of administrative errors, in particular he is unhappy that whilst his account was within a three year deferment pe... (2 pages)View decision -
Decision Reference DRN7554731
20 Apr 2015 Erudio Student Loans Limited Not upheldBanking and creditMrs A has complained that Erudio Student Loans Limited has not managed her account properly. backgroundMrs A took out student loans in the 1990s. Erudio took over management of her account and sent her a notice confirming this in early 2014. She was also sent an appl... (2 pages)View decision