We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 270 results
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Decision Reference DRN8324004
6 Jan 2017 Erudio Student Loans Limited Not upheldBanking and creditMr K complains that Erudio Student Loans Limited is pursuing him for missed loan repayments that he doesn’t owe.backgroundI set out the background to Mr K’s complaint, both in my provisional decision and in my decision about the powers that this service has to look ... (2 pages)View decision -
Decision Reference DRN6640680
19 Aug 2015 Erudio Student Loans Limited Not upheldBanking and creditMiss W has complained that her student loan account with Erudio Student Loans Limited was not deferred when it should have been.background Miss W took out a student loan with a third party. She wanted to defer it, but this didn’t happen and she experienced a number of ... (1 page)View decision -
Decision Reference DRN4474962
19 Aug 2016 Erudio Student Loans Limited UpheldBanking and creditMrs P’s complaint is that Erudio Student Loans Limited (“Erudio”) is pursuing her for loan arrears when she’s eligible for a write-off.backgroundIn 1995 Mrs P took a £3,000 student loan. However, since graduating she’s never been earning enough to repay it, so she de... (2 pages)View decision -
Decision Reference DRN0597573
7 May 2015 Erudio Student Loans Limited UpheldBanking and creditMiss C complains that Erudio Student Loans Limited mismanaged her student loan accounts. In particular she is concerned about the communications she received during her deferment period. background In summary Miss C says that Erudio; sent her contradicting letters abou... (3 pages)View decision -
Decision Reference DRN4296480
14 Mar 2016 Erudio Student Loans Limited Not upheldBanking and creditMr K complains that Erudio Student Loans Limited wrongly refused to apply a repayment deferment to his loan account.backgroundMr K has a student loans account with Erudio. He applied for a deferment of repayments, sending in an application form and also providing a sep... (2 pages)View decision -
Decision Reference DRN6525967
13 Jan 2016 Erudio Student Loans Limited Not upheldBanking and creditMiss B complains that Erudio Student Loans Limited has not dealt with her complaint as it should’ve done. In particular, it failed to provide the answers she asked it for.Miss B is represented in her complaint by a person who’ll I’ll call “Mr A”. To keep things sim... (2 pages)View decision -
Decision Reference DRN6073872
10 Aug 2018 Erudio Student Loans Limited UpheldBanking and creditMr L believes the arrears on his loan account with Erudio Student Loans Limited are incorrect. He’s also unhappy that Erudio has been chasing him for payment.background Mr L had a student loan administered by Erudio. The terms and conditions of this loan allowed repayme... (3 pages)View decision -
Decision Reference DRN3853293
28 Jun 2017 Erudio Student Loans Limited Not upheldBanking and creditMr B complains that Erudio Student Loans Limited has acted incorrectly when assessing his application to defer making repayments to his loan. He suggests he hasn’t made repayments to it because he doesn’t have to. But despite this, Erudio has now defaulted his loa... (3 pages)View decision -
Decision Reference DRN2106922
27 Jan 2020 Erudio Student Loans Limited Not upheldBanking and creditMiss T complains that Erudio Student Loans Limited (“Erudio”) failed to defer payments towards her student loan and instead defaulted the account. She’s upset that she’s now being asked to pay the outstanding balance and that she’s no longer entitled to have the loan written off at age 50.... (3 pages)View decision -
Decision Reference DRN-3023022
14 Dec 2021 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3023022 The complaint Mrs M’s unhappy Erudio Student Loans Limited have said she’s liable to repay the loans she’s got with them. What happened Mrs M said since 1996 she’s had student loans, with around £12,000 owing. The type of loans she has allow her to defer payment to the loans if... (4 pages)View decision