We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 262 results
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Decision Reference DRN2509652
21 Dec 2017 Erudio Student Loans Limited Not upheldBanking and creditMr M is unhappy with the way Erudio Student Loan Limited handled an application to defer repayment on a loan he owed.backgroundMr M had a loan with Erudio which was repayable if his earnings went above a specified threshold. But in order to avoid the need to make ... (1 page)View decision -
Decision Reference DRN0280508
8 May 2019 Erudio Student Loans Limited Not upheldBanking and creditMr A complains that Erudio Student Loans Limited caused a delay to his deferment application. backgroundMr A has several student loans and Erudio has taken over part of his debt. He had previously obtained a deferment of payment and this expired on 9 April 2018. Mr... (2 pages)View decision -
Decision Reference DRN8324004
6 Jan 2017 Erudio Student Loans Limited Not upheldBanking and creditMr K complains that Erudio Student Loans Limited is pursuing him for missed loan repayments that he doesn’t owe.backgroundI set out the background to Mr K’s complaint, both in my provisional decision and in my decision about the powers that this service has to look ... (2 pages)View decision -
Decision Reference DRN4441839
12 May 2016 Erudio Student Loans Limited Not upheldBanking and creditMiss J has complained that Erudio Student Loans Limited (‘Erudio’) won’t defer her student loan repayments.backgroundMiss J wanted to put off repaying her student loan for a year. Erudio said she couldn’t do this because her gross monthly income (including benefits) ... (2 pages)View decision -
Decision Reference DRN6961704
10 Aug 2015 Erudio Student Loans Limited Not upheldBanking and creditMr W is unhappy that Erudio Student Loans Limited is asking him to repay two loans. He says the loans should have been written off. backgroundMr W has two student loans. These were previously dealt with by a different loan company. Mr W says he shouldn’t have to repa... (2 pages)View decision -
Decision Reference DRN-1486595
18 Aug 2020 Erudio Student Loans Limited Not upheldConsumer CreditDRN-1486595The complaintMiss H complains that Erudio Student Loans Limited (“Erudio”) were wrong to apply a County Court Judgement to her credit file in relation to her student loan. What happenedThe details of this complaint are well known to both parties, so I won’t repeat them again her... (2 pages)View decision -
Decision Reference DRN-4039137
22 Apr 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-4039137 The complaint Miss H complains about how Erudio Student Loans Limited dealt with her account. What happened Miss H says Erudio failed to update her address then obtained a County Court Judgement (CCJ) against which she was unaware of. She also complains about how her account wa... (2 pages)View decision -
Decision Reference DRN4443266
25 Jun 2015 Erudio Student Loans Limited UpheldBanking and creditMr M complains that Erudio Student Loans Limited has mishandled his request to defer his loan repayments.our initial conclusionsOur adjudicator did not consider that Erudio had made a mistake in assessing Mr M’s gross monthly salary. On this basis she did not uphold ... (2 pages)View decision -
Decision Reference DRN8920266
21 Jul 2016 Erudio Student Loans Limited UpheldBanking and creditMr T complains that Erudio Student Loans Limited has unfairly added arrears to his account.backgroundMr T borrowed for his studies for three years, from 1995. After graduation, he made repayments on his loan account until retiring and moving abroad in 2004. After that... (3 pages)View decision -
Decision Reference DRN9179942
11 Mar 2016 Erudio Student Loans Limited UpheldBanking and creditMrs P has complained that Erudio Student Loans Limited has unfairly added arrears to her account.backgroundMrs P has a loan, which she took out with a third party over 20 years ago. She has been deferring it each year for 20 years. Erudio now owns the loan.Mrs P ha... (2 pages)View decision
