We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 271 results
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Decision Reference DRN4515903
8 Jun 2016 Erudio Student Loans Limited Not upheldBanking and creditMr S has complained about the evidence Erudio Student Loans Limited has asked him to supply to support his application to defer his student loan repayments.backgroundMr S applied to defer his student loan repayments. He says Erudio then wrote to him asking for addition... (2 pages)View decision -
Decision Reference DRN6821020
29 Jun 2016 Erudio Student Loans Limited UpheldBanking and creditMs E says that Erudio Student Loans Limited has terminated her account and won’t put it back to how it was.backgroundErudio says it terminated the account because of the unpaid amounts that added up when Ms E didn’t renew her deferment. It says the account has no... (3 pages)View decision -
Decision Reference DRN2929558
28 Dec 2016 Erudio Student Loans Limited Not upheldBanking and creditMr C is unhappy that Erudio Student Loans Limited (Erudio) is pursuing him for arrears on his student loan accounts. He suggests that no arrears are actually owed by him to it as he has, at all relevant times, applied for, and been granted, the right to defer his ... (3 pages)View decision -
Decision Reference DRN6640680
19 Aug 2015 Erudio Student Loans Limited Not upheldBanking and creditMiss W has complained that her student loan account with Erudio Student Loans Limited was not deferred when it should have been.background Miss W took out a student loan with a third party. She wanted to defer it, but this didn’t happen and she experienced a number of ... (1 page)View decision -
Decision Reference DRN6525967
13 Jan 2016 Erudio Student Loans Limited Not upheldBanking and creditMiss B complains that Erudio Student Loans Limited has not dealt with her complaint as it should’ve done. In particular, it failed to provide the answers she asked it for.Miss B is represented in her complaint by a person who’ll I’ll call “Mr A”. To keep things sim... (2 pages)View decision -
Decision Reference DRN-4685065
5 Sep 2024 Erudio Student Loans Limited Not upheldConsumer CreditDRN-4685065 The complaint Miss R complains that Erudio Student Loans Limited lost her deferment paperwork and won’t acknowledge that two of the loans she took out are statute barred. What happened Miss R had outstanding student loans which Erudio bought from the original lender. Erudio ... (3 pages)View decision -
Decision Reference DRN-1486595
18 Aug 2020 Erudio Student Loans Limited Not upheldConsumer CreditDRN-1486595The complaintMiss H complains that Erudio Student Loans Limited (“Erudio”) were wrong to apply a County Court Judgement to her credit file in relation to her student loan. What happenedThe details of this complaint are well known to both parties, so I won’t repeat them again her... (2 pages)View decision -
Decision Reference DRN4443266
25 Jun 2015 Erudio Student Loans Limited UpheldBanking and creditMr M complains that Erudio Student Loans Limited has mishandled his request to defer his loan repayments.our initial conclusionsOur adjudicator did not consider that Erudio had made a mistake in assessing Mr M’s gross monthly salary. On this basis she did not uphold ... (2 pages)View decision -
Decision Reference DRN-5185609
16 May 2025 Capquest Debt Recovery Limited UpheldConsumer CreditDRN-5185609 The complaint Miss W complains Capquest Debt Recovery Limited trading as Erudio Student Loans have unfairly closed her student loan accounts. What happened Miss W said in January 2024 she was served a court order which said her student loans were in arrears and her debt had ... (3 pages)View decision -
Decision Reference DRN-4620888
23 Oct 2024 Erudio Student Loans Limited Not upheldConsumer CreditDRN-4620888 The complaint Miss B has complained about a number of issues regarding her loan with Erudio Student Loans Limited. Specifically: she’s unhappy about the process of transferring her loan to another provider, and would like her account to be deferred; Erudio was rude and u... (3 pages)View decision