We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 270 results
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Decision Reference DRN-4039137
22 Apr 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-4039137 The complaint Miss H complains about how Erudio Student Loans Limited dealt with her account. What happened Miss H says Erudio failed to update her address then obtained a County Court Judgement (CCJ) against which she was unaware of. She also complains about how her account wa... (2 pages)View decision -
Decision Reference DRN8920266
21 Jul 2016 Erudio Student Loans Limited UpheldBanking and creditMr T complains that Erudio Student Loans Limited has unfairly added arrears to his account.backgroundMr T borrowed for his studies for three years, from 1995. After graduation, he made repayments on his loan account until retiring and moving abroad in 2004. After that... (3 pages)View decision -
Decision Reference DRN8738020
11 Aug 2016 Erudio Student Loans Limited Not upheldBanking and creditMr M complains Erudio Student Loans Limited didn’t send him a deferment form for 2015/16. It then delayed processing this and confused things further with chasers and letters of arrears. He seeks compensation.backgroundMr M says Erudio didn’t send him a deferment form ... (2 pages)View decision -
Decision Reference DRN0481305
30 Sep 2015 Erudio Student Loans Limited UpheldBanking and creditMrs P has complained about errors in an annual statement she received from Erudio Student Loans Limited.background Mrs P had three loans with Erudio. She received her annual statement from Erudio, but noticed it had a number of errors. To put thing right, she wante... (2 pages)View decision -
Decision Reference DRN9179942
11 Mar 2016 Erudio Student Loans Limited UpheldBanking and creditMrs P has complained that Erudio Student Loans Limited has unfairly added arrears to her account.backgroundMrs P has a loan, which she took out with a third party over 20 years ago. She has been deferring it each year for 20 years. Erudio now owns the loan.Mrs P ha... (2 pages)View decision -
Decision Reference DRN9160965
27 Jan 2016 Erudio Student Loans Limited Not upheldBanking and creditMr A complains about a number of issues he’s had with Erudio Student Loans Limited (“Erudio”), since it took over his student loans.background Mr A had three student loans, purchased in 2014 by Erudio from the original provider. Starting in 2014, he complained to Erud... (2 pages)View decision -
Decision Reference DRN4248812
10 Aug 2015 Erudio Student Loans Limited Not upheldBanking and creditMr E is unhappy that Erudio Student Loans Limited may report wrong information about him to credit reference agencies. backgroundMr E has a student loan. In the past, the loan was dealt with by a previous company. He complained to us before about this loan. Mr E w... (2 pages)View decision -
Decision Reference DRN6164432
11 Jan 2016 Erudio Student Loans Limited Not upheldBanking and creditMiss N has complained about Erudio Student Loans Limited’s handling of her deferment application.backgroundMiss N wished to defer her student loan. She’s explained that she sent in her application form a number of times, but it was never processed. Because of this, a... (1 page)View decision -
Decision Reference DRN0175986
16 Apr 2019 Erudio Student Loans Limited Not upheldBanking and creditMr W complains that Erudio Student Loans Limited (“Erudio”) misinformed him about his right to settle his student loan early on a reduced balance.backgroundWhen Mr W called Erudio in February 2015 he said he wanted to understand what he’d save if he paid the debt off... (2 pages)View decision -
Decision Reference DRN7245010
27 Apr 2016 Erudio Student Loans Limited UpheldBanking and creditMr M complains that Erudio Student Loans Limited took too long to send a deferment application form (“DAF”). Then while he was waiting for this it sent him a notice of default (“NOD”). And to top it off Erudio underpaid for some post it sent to him so Mr M had t... (2 pages)View decision