We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 262 results
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Decision Reference DRN2553965
16 Jan 2020 Erudio Student Loans Limited Not upheldBanking and creditMs F complains that Erudio Student Loans Ltd (Erudio) didn’t defer her student loan repayments following her 2015 application.backgroundMs F complained to Erudio in April 2015 about its handling of her student loan defermentapplication. Erudio sent her two final response letters (FRL) in M... (3 pages)View decision -
Decision Reference DRN1709955
4 Aug 2016 Erudio Student Loans Limited Not upheldBanking and creditMr F complains that Erudio Student Loans Limited has treated him unfairly in relation to the information it sent to him about deferring his loan repayments.He also complains that he has not received the level of customer service he’s entitled to expect from it when ... (3 pages)View decision -
Decision Reference DRN6989037
6 Jun 2016 Erudio Student Loans Limited Not upheldBanking and creditMrs S has complained Erudio Student Loans Limited (‘Erudio’) refused to defer her student loan.backgroundMrs S applied to the Student Loan Company (‘SLC’) to defer her student loan for the year 2014/15 but couldn’t understand why Erudio was chasing her for arrears. Sh... (2 pages)View decision -
Decision Reference DRN9179942
11 Mar 2016 Erudio Student Loans Limited UpheldBanking and creditMrs P has complained that Erudio Student Loans Limited has unfairly added arrears to her account.backgroundMrs P has a loan, which she took out with a third party over 20 years ago. She has been deferring it each year for 20 years. Erudio now owns the loan.Mrs P ha... (2 pages)View decision -
Decision Reference DRN6640680
19 Aug 2015 Erudio Student Loans Limited Not upheldBanking and creditMiss W has complained that her student loan account with Erudio Student Loans Limited was not deferred when it should have been.background Miss W took out a student loan with a third party. She wanted to defer it, but this didn’t happen and she experienced a number of ... (1 page)View decision -
Decision Reference DRN6525967
13 Jan 2016 Erudio Student Loans Limited Not upheldBanking and creditMiss B complains that Erudio Student Loans Limited has not dealt with her complaint as it should’ve done. In particular, it failed to provide the answers she asked it for.Miss B is represented in her complaint by a person who’ll I’ll call “Mr A”. To keep things sim... (2 pages)View decision -
Decision Reference DRN8119401
14 Jul 2015 Erudio Student Loans Limited Not upheldBanking and creditMr H complains that Erudio Student Loans Limited has mismanaged his student loan account.background Mr H is unhappy that despite the business confirming his repayments were deferred, it continued to harass and intimate him for repayment. The business has apologised for... (2 pages)View decision -
Decision Reference DRN4248812
10 Aug 2015 Erudio Student Loans Limited Not upheldBanking and creditMr E is unhappy that Erudio Student Loans Limited may report wrong information about him to credit reference agencies. backgroundMr E has a student loan. In the past, the loan was dealt with by a previous company. He complained to us before about this loan. Mr E w... (2 pages)View decision -
Decision Reference DRN6164432
11 Jan 2016 Erudio Student Loans Limited Not upheldBanking and creditMiss N has complained about Erudio Student Loans Limited’s handling of her deferment application.backgroundMiss N wished to defer her student loan. She’s explained that she sent in her application form a number of times, but it was never processed. Because of this, a... (1 page)View decision -
Decision Reference DRN0175986
16 Apr 2019 Erudio Student Loans Limited Not upheldBanking and creditMr W complains that Erudio Student Loans Limited (“Erudio”) misinformed him about his right to settle his student loan early on a reduced balance.backgroundWhen Mr W called Erudio in February 2015 he said he wanted to understand what he’d save if he paid the debt off... (2 pages)View decision
