We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 270 results
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Decision Reference DRN6009028
10 Jan 2017 Erudio Student Loans Limited Not upheldBanking and creditMs B complains that Erudio Student Loans Limited is asking her to pay arrears she doesn’t owe.She also complains that Erudio failed to explain why it thought that arrears had been run up, even though she kept on asking it about this.Further she has been upset by the... (1 page)View decision -
Decision Reference DRN7148858
30 Mar 2016 Erudio Student Loans Limited UpheldBanking and creditMiss T has complained that Erudio Student Loans Limited unfairly added arrears to her account.backgroundMiss T contacted Erudio about deferring her loan. It was unable to locate her details, and ultimately, her loan wasn’t deferred. Because of this, she later found ... (2 pages)View decision -
Decision Reference DRN7339347
14 Dec 2016 Erudio Student Loans Limited UpheldBanking and creditMiss O’s complaint is that she didn’t receive correspondence from Erudio Student Loans Limited (“Erudio”), and as a result wasn’t able to defer her student loan, with resultant consequences. backgroundMiss O held a student loan with a previous lender, and her loan was... (3 pages)View decision -
Decision Reference DRN9160965
27 Jan 2016 Erudio Student Loans Limited Not upheldBanking and creditMr A complains about a number of issues he’s had with Erudio Student Loans Limited (“Erudio”), since it took over his student loans.background Mr A had three student loans, purchased in 2014 by Erudio from the original provider. Starting in 2014, he complained to Erud... (2 pages)View decision -
Decision Reference DRN3552938
17 Aug 2015 Erudio Student Loans Limited UpheldBanking and creditMr D has complained Erudio Student Loans Limited didn’t keep a proper record of the payments he’d made. This resulted in them asking him to pay arrears when he didn’t feel he had any.backgroundMr D took out student loans many years ago. He made efforts to pay off arrea... (2 pages)View decision -
Decision Reference DRN4675207
25 Jun 2019 Erudio Student Loans Limited UpheldBanking and creditMr H complains that Erudio Student Loans Limited (“Erudio”) have refused to defer his student loans and have cancelled them, demanding payment in full. He wants the loans reactivated and deferred and he’s also unhappy that there are arrears on his account – he says there weren’t any.backgr... (3 pages)View decision -
Decision Reference DRN9225126
8 Dec 2015 Erudio Student Loans Limited UpheldBanking and creditMiss M complains to Erudio Student Loans Limited (Erudio) about the way her loan account had been managed. backgroundIn 1996, Miss M took out a student loan. She said that in 2004 the company who then owned the loan incorrectly assessed her income in deciding whether ... (2 pages)View decision -
Decision Reference DRN0438434
17 Sep 2020 Erudio Student Loans Limited Not upheldBanking and creditMr M complains that Erudio Student Loans Limited defaulted and terminated his student loan agreements, and about related issues.backgroundMr M had six student loans with Erudio. He deferred repayment of these loans each year until 2016. The last deferment expired in July 2017, and after th... (2 pages)View decision -
Decision Reference DRN-2938779
26 Aug 2021 Erudio Student Loans Limited Not upheldConsumer CreditDRN-2938779 The complaint Mr L is unhappy with the way Erudio Student Loans Limited handled his complaint. He’s also unhappy that it spoke to a third party about his account without authorisation to do so. And that his account was sold on. What happened The details of this complaint are we... (2 pages)View decision -
Decision Reference DRN4188635
2 Jun 2015 Erudio Student Loans Limited UpheldBanking and creditMr B complains about the way Erudio Student Loans Limited has managed his student loan account.backgroundMr B complains that Erudio have made a number of administrative errors, in particular he is unhappy that whilst his account was within a three year deferment pe... (2 pages)View decision