We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 262 results
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Decision Reference DRN7245010
27 Apr 2016 Erudio Student Loans Limited UpheldBanking and creditMr M complains that Erudio Student Loans Limited took too long to send a deferment application form (“DAF”). Then while he was waiting for this it sent him a notice of default (“NOD”). And to top it off Erudio underpaid for some post it sent to him so Mr M had t... (2 pages)View decision -
Decision Reference DRN-4531405
8 Apr 2024 Erudio Student Loans Limited Not upheldConsumer CreditDRN-4531405 The complaint Mrs H complains that Erudio Student Loans Limited defaulted her loan acocunt and passed her loan to a debt collection company. What happened Mrs H has a student loan with Erudio. She’s said that she’s been deferring her payments for the last few years and hasn’t r... (2 pages)View decision -
Decision Reference DRN6009028
10 Jan 2017 Erudio Student Loans Limited Not upheldBanking and creditMs B complains that Erudio Student Loans Limited is asking her to pay arrears she doesn’t owe.She also complains that Erudio failed to explain why it thought that arrears had been run up, even though she kept on asking it about this.Further she has been upset by the... (1 page)View decision -
Decision Reference DRN7148858
30 Mar 2016 Erudio Student Loans Limited UpheldBanking and creditMiss T has complained that Erudio Student Loans Limited unfairly added arrears to her account.backgroundMiss T contacted Erudio about deferring her loan. It was unable to locate her details, and ultimately, her loan wasn’t deferred. Because of this, she later found ... (2 pages)View decision -
Decision Reference DRN9838043
5 Oct 2016 Erudio Student Loans Limited UpheldBanking and creditMrs R complains Erudio Student Loans Limited unfairly applied charges to her account.backgroundMrs R’s been deferring her student loan for over 17 years as she doesn’t meet the income threshold to repay it. She last deferred her loan in 2013. She moved later that yea... (2 pages)View decision -
Decision Reference DRN7339347
14 Dec 2016 Erudio Student Loans Limited UpheldBanking and creditMiss O’s complaint is that she didn’t receive correspondence from Erudio Student Loans Limited (“Erudio”), and as a result wasn’t able to defer her student loan, with resultant consequences. backgroundMiss O held a student loan with a previous lender, and her loan was... (3 pages)View decision -
Decision Reference DRN9730179
26 Oct 2016 Erudio Student Loans Limited Not upheldBanking and creditMs W complains that Erudio Student Loans Limited gave her incorrect information about closing her accounts. our initial conclusionsOur adjudicator thought that based on what she’d seen Ms W had two accounts. She said one account had closed due to Ms W’s age. But the ot... (2 pages)View decision -
Decision Reference DRN0438434
17 Sep 2020 Erudio Student Loans Limited Not upheldBanking and creditMr M complains that Erudio Student Loans Limited defaulted and terminated his student loan agreements, and about related issues.backgroundMr M had six student loans with Erudio. He deferred repayment of these loans each year until 2016. The last deferment expired in July 2017, and after th... (2 pages)View decision -
Decision Reference DRN-3479233
6 Jul 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3479233 The complaint Mr F has complained about Erudio Student Loans Limited asking him for bank statements to support his deferment applications. What happened Both sides are most familiar with the case, so I’ll summarise things in brief. Mr F receives his income in cash as support fr... (2 pages)View decision -
Decision Reference DRN9784937
26 Aug 2015 Erudio Student Loans Limited Not upheldBanking and creditMr I complains that Erudio Student Loans Limited has refused to remove arrears from his account. He says the previous debt owner agreed to remove these – but did not – so Erudio as the current debt owner should now do this instead.backgroundMr I said at some point... (2 pages)View decision
