We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 271 results
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Decision Reference DRN8324004
6 Jan 2017 Erudio Student Loans Limited Not upheldBanking and creditMr K complains that Erudio Student Loans Limited is pursuing him for missed loan repayments that he doesn’t owe.backgroundI set out the background to Mr K’s complaint, both in my provisional decision and in my decision about the powers that this service has to look ... (2 pages)View decision -
Decision Reference DRN0280508
8 May 2019 Erudio Student Loans Limited Not upheldBanking and creditMr A complains that Erudio Student Loans Limited caused a delay to his deferment application. backgroundMr A has several student loans and Erudio has taken over part of his debt. He had previously obtained a deferment of payment and this expired on 9 April 2018. Mr... (2 pages)View decision -
Decision Reference DRN8119401
14 Jul 2015 Erudio Student Loans Limited Not upheldBanking and creditMr H complains that Erudio Student Loans Limited has mismanaged his student loan account.background Mr H is unhappy that despite the business confirming his repayments were deferred, it continued to harass and intimate him for repayment. The business has apologised for... (2 pages)View decision -
Decision Reference DRN9838043
5 Oct 2016 Erudio Student Loans Limited UpheldBanking and creditMrs R complains Erudio Student Loans Limited unfairly applied charges to her account.backgroundMrs R’s been deferring her student loan for over 17 years as she doesn’t meet the income threshold to repay it. She last deferred her loan in 2013. She moved later that yea... (2 pages)View decision -
Decision Reference DRN-4039137
22 Apr 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-4039137 The complaint Miss H complains about how Erudio Student Loans Limited dealt with her account. What happened Miss H says Erudio failed to update her address then obtained a County Court Judgement (CCJ) against which she was unaware of. She also complains about how her account wa... (2 pages)View decision -
Decision Reference DRN8920266
21 Jul 2016 Erudio Student Loans Limited UpheldBanking and creditMr T complains that Erudio Student Loans Limited has unfairly added arrears to his account.backgroundMr T borrowed for his studies for three years, from 1995. After graduation, he made repayments on his loan account until retiring and moving abroad in 2004. After that... (3 pages)View decision -
Decision Reference DRN9179942
11 Mar 2016 Erudio Student Loans Limited UpheldBanking and creditMrs P has complained that Erudio Student Loans Limited has unfairly added arrears to her account.backgroundMrs P has a loan, which she took out with a third party over 20 years ago. She has been deferring it each year for 20 years. Erudio now owns the loan.Mrs P ha... (2 pages)View decision -
Decision Reference DRN9730179
26 Oct 2016 Erudio Student Loans Limited Not upheldBanking and creditMs W complains that Erudio Student Loans Limited gave her incorrect information about closing her accounts. our initial conclusionsOur adjudicator thought that based on what she’d seen Ms W had two accounts. She said one account had closed due to Ms W’s age. But the ot... (2 pages)View decision -
Decision Reference DRN3552938
17 Aug 2015 Erudio Student Loans Limited UpheldBanking and creditMr D has complained Erudio Student Loans Limited didn’t keep a proper record of the payments he’d made. This resulted in them asking him to pay arrears when he didn’t feel he had any.backgroundMr D took out student loans many years ago. He made efforts to pay off arrea... (2 pages)View decision -
Decision Reference DRN4248812
10 Aug 2015 Erudio Student Loans Limited Not upheldBanking and creditMr E is unhappy that Erudio Student Loans Limited may report wrong information about him to credit reference agencies. backgroundMr E has a student loan. In the past, the loan was dealt with by a previous company. He complained to us before about this loan. Mr E w... (2 pages)View decision