We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 262 results
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Decision Reference DRN6116774
3 Aug 2016 Erudio Student Loans Limited Not upheldBanking and creditMrs B complains that she shouldn’t have been sold a loan now owned by Erudio Student Loans Limited because she was only 16 years old at the time.backgroundI attach my provisional decision of 8 July 2016, which forms part of this final decision.In my provisional de... (3 pages)View decision -
Decision Reference DRN9784937
26 Aug 2015 Erudio Student Loans Limited Not upheldBanking and creditMr I complains that Erudio Student Loans Limited has refused to remove arrears from his account. He says the previous debt owner agreed to remove these – but did not – so Erudio as the current debt owner should now do this instead.backgroundMr I said at some point... (2 pages)View decision -
Decision Reference DRN3552938
17 Aug 2015 Erudio Student Loans Limited UpheldBanking and creditMr D has complained Erudio Student Loans Limited didn’t keep a proper record of the payments he’d made. This resulted in them asking him to pay arrears when he didn’t feel he had any.backgroundMr D took out student loans many years ago. He made efforts to pay off arrea... (2 pages)View decision -
Decision Reference DRN0957435
22 Dec 2015 Erudio Student Loans Limited UpheldBanking and creditMr W has complained about how long it took Erudio Student Loans Limited to defer his student loans. He also feels he’s received poor customer service.backgroundMr W has student loans with Erudio, which he’s explained he’s been trying to defer since May 2015. He says... (1 page)View decision -
Decision Reference DRN9896163
4 Nov 2015 Erudio Student Loans Limited UpheldBanking and creditMr G has complained that Erudio Student Loans Limited is wrongly seeking student loan repayments from him.background Mr G took out three student loans, and Erudio now owns that debt. In particular, he says he wasn’t sent a notice of assignment (to say the owner of the... (2 pages)View decision -
Decision Reference DRN0151944
6 May 2016 Erudio Student Loans Limited Not upheldBanking and creditMrs M has complained that Erudio Student Loans Limited has unfairly added arrears to her account.Mrs M is represented in her complaint. But for clarity, I’ll refer to all submissions made on her behalf as having been made by her personally.backgroundMrs M had a debt... (2 pages)View decision -
Decision Reference DRN8264111
9 Feb 2016 Erudio Student Loans Limited UpheldBanking and creditMr B has complained that Erudio Student Loans Limited’s delays have meant it’s unfairly applied arrears to his account.backgroundMr B had a student loan with Erudio. He wanted to make full monthly repayments, but there were delays at Erudio’s end. He feels that arrears ... (1 page)View decision -
Decision Reference DRN9255709
25 Nov 2016 Erudio Student Loans Limited UpheldBanking and creditMrs B has complained that Erudio Student Loans Limited unfairly applied arrears to her loan account.backgroundMrs B had a debt with Erudio. She’s explained she would have deferred it, but didn’t receive the required form. As a result, it wasn’t deferred, so arrears a... (2 pages)View decision -
Decision Reference DRN7452599
4 Feb 2016 Erudio Student Loans Limited UpheldBanking and creditMr A has complained about Erudio Student Loans Limited’s actions in respect of a deferment application for his student loan.backgroundMr A applied to Erudio in June 2015, to defer his student loan. Unfortunately, this wasn’t processed, and he was then sent letters tel... (2 pages)View decision -
Decision Reference DRN9868373
9 Dec 2015 Erudio Student Loans Limited UpheldBanking and creditMr S complains that Erudio Student Loans Limited unfairly failed to apply a payment deferment on his loan.backgroundMr S has a loan account, originally taken with Erudio’s predecessor company. Mr S applied for a payment deferral for the period May 2014 to May 2015. H... (2 pages)View decision
