We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 271 results
-
Decision Reference DRN6164432
11 Jan 2016 Erudio Student Loans Limited Not upheldBanking and creditMiss N has complained about Erudio Student Loans Limited’s handling of her deferment application.backgroundMiss N wished to defer her student loan. She’s explained that she sent in her application form a number of times, but it was never processed. Because of this, a... (1 page)View decision -
Decision Reference DRN0175986
16 Apr 2019 Erudio Student Loans Limited Not upheldBanking and creditMr W complains that Erudio Student Loans Limited (“Erudio”) misinformed him about his right to settle his student loan early on a reduced balance.backgroundWhen Mr W called Erudio in February 2015 he said he wanted to understand what he’d save if he paid the debt off... (2 pages)View decision -
Decision Reference DRN7245010
27 Apr 2016 Erudio Student Loans Limited UpheldBanking and creditMr M complains that Erudio Student Loans Limited took too long to send a deferment application form (“DAF”). Then while he was waiting for this it sent him a notice of default (“NOD”). And to top it off Erudio underpaid for some post it sent to him so Mr M had t... (2 pages)View decision -
Decision Reference DRN6009028
10 Jan 2017 Erudio Student Loans Limited Not upheldBanking and creditMs B complains that Erudio Student Loans Limited is asking her to pay arrears she doesn’t owe.She also complains that Erudio failed to explain why it thought that arrears had been run up, even though she kept on asking it about this.Further she has been upset by the... (1 page)View decision -
Decision Reference DRN-4531405
8 Apr 2024 Erudio Student Loans Limited Not upheldConsumer CreditDRN-4531405 The complaint Mrs H complains that Erudio Student Loans Limited defaulted her loan acocunt and passed her loan to a debt collection company. What happened Mrs H has a student loan with Erudio. She’s said that she’s been deferring her payments for the last few years and hasn’t r... (2 pages)View decision -
Decision Reference DRN7148858
30 Mar 2016 Erudio Student Loans Limited UpheldBanking and creditMiss T has complained that Erudio Student Loans Limited unfairly added arrears to her account.backgroundMiss T contacted Erudio about deferring her loan. It was unable to locate her details, and ultimately, her loan wasn’t deferred. Because of this, she later found ... (2 pages)View decision -
Decision Reference DRN-3479233
6 Jul 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3479233 The complaint Mr F has complained about Erudio Student Loans Limited asking him for bank statements to support his deferment applications. What happened Both sides are most familiar with the case, so I’ll summarise things in brief. Mr F receives his income in cash as support fr... (2 pages)View decision -
Decision Reference DRN0151944
6 May 2016 Erudio Student Loans Limited Not upheldBanking and creditMrs M has complained that Erudio Student Loans Limited has unfairly added arrears to her account.Mrs M is represented in her complaint. But for clarity, I’ll refer to all submissions made on her behalf as having been made by her personally.backgroundMrs M had a debt... (2 pages)View decision -
Decision Reference DRN7339347
14 Dec 2016 Erudio Student Loans Limited UpheldBanking and creditMiss O’s complaint is that she didn’t receive correspondence from Erudio Student Loans Limited (“Erudio”), and as a result wasn’t able to defer her student loan, with resultant consequences. backgroundMiss O held a student loan with a previous lender, and her loan was... (3 pages)View decision -
Decision Reference DRN-3188402
31 Jan 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3188402 The complaint Mr A has complained that Erudio Student Loans Limited didn’t accept his deferment application when he says he sent it in time. What happened Mr A’s loan had a deferment deadline in October 2020. Mr A says he sent the relevant documents by post before the deadline,... (2 pages)View decision