We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 270 results
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Decision Reference DRN-2938779
26 Aug 2021 Erudio Student Loans Limited Not upheldConsumer CreditDRN-2938779 The complaint Mr L is unhappy with the way Erudio Student Loans Limited handled his complaint. He’s also unhappy that it spoke to a third party about his account without authorisation to do so. And that his account was sold on. What happened The details of this complaint are we... (2 pages)View decision -
Decision Reference DRN4188635
2 Jun 2015 Erudio Student Loans Limited UpheldBanking and creditMr B complains about the way Erudio Student Loans Limited has managed his student loan account.backgroundMr B complains that Erudio have made a number of administrative errors, in particular he is unhappy that whilst his account was within a three year deferment pe... (2 pages)View decision -
Decision Reference DRN9896163
4 Nov 2015 Erudio Student Loans Limited UpheldBanking and creditMr G has complained that Erudio Student Loans Limited is wrongly seeking student loan repayments from him.background Mr G took out three student loans, and Erudio now owns that debt. In particular, he says he wasn’t sent a notice of assignment (to say the owner of the... (2 pages)View decision -
Decision Reference DRN0957435
22 Dec 2015 Erudio Student Loans Limited UpheldBanking and creditMr W has complained about how long it took Erudio Student Loans Limited to defer his student loans. He also feels he’s received poor customer service.backgroundMr W has student loans with Erudio, which he’s explained he’s been trying to defer since May 2015. He says... (1 page)View decision -
Decision Reference DRN9255709
25 Nov 2016 Erudio Student Loans Limited UpheldBanking and creditMrs B has complained that Erudio Student Loans Limited unfairly applied arrears to her loan account.backgroundMrs B had a debt with Erudio. She’s explained she would have deferred it, but didn’t receive the required form. As a result, it wasn’t deferred, so arrears a... (2 pages)View decision -
Decision Reference DRN7452599
4 Feb 2016 Erudio Student Loans Limited UpheldBanking and creditMr A has complained about Erudio Student Loans Limited’s actions in respect of a deferment application for his student loan.backgroundMr A applied to Erudio in June 2015, to defer his student loan. Unfortunately, this wasn’t processed, and he was then sent letters tel... (2 pages)View decision -
Decision Reference DRN-1486595
18 Aug 2020 Erudio Student Loans Limited Not upheldConsumer CreditDRN-1486595The complaintMiss H complains that Erudio Student Loans Limited (“Erudio”) were wrong to apply a County Court Judgement to her credit file in relation to her student loan. What happenedThe details of this complaint are well known to both parties, so I won’t repeat them again her... (2 pages)View decision -
Decision Reference DRN4443266
25 Jun 2015 Erudio Student Loans Limited UpheldBanking and creditMr M complains that Erudio Student Loans Limited has mishandled his request to defer his loan repayments.our initial conclusionsOur adjudicator did not consider that Erudio had made a mistake in assessing Mr M’s gross monthly salary. On this basis she did not uphold ... (2 pages)View decision -
Decision Reference DRN8264111
9 Feb 2016 Erudio Student Loans Limited UpheldBanking and creditMr B has complained that Erudio Student Loans Limited’s delays have meant it’s unfairly applied arrears to his account.backgroundMr B had a student loan with Erudio. He wanted to make full monthly repayments, but there were delays at Erudio’s end. He feels that arrears ... (1 page)View decision -
Decision Reference DRN7234078
14 Mar 2017 Erudio Student Loans Limited Not upheldBanking and creditMrs T complains that Erudio Student Loans Limited has made a mistake in not deferring her loan. She brings this complaint through her representative – Mr B – but for ease, I will refer to all submissions as if made by Mrs T.backgroundMrs T says she correctly a... (2 pages)View decision