We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 262 results
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Decision Reference DRN0762830
7 Mar 2019 Erudio Student Loans Limited Not upheldBanking and creditMr P complains Erudio Student Loans Limited (“Erudio”) won’t cancel a loan or repay him money he says he’s overpaid.backgroundMr P complained to Erudio when he found his bank had been making payments, against his wishes, for student loans taken out between 25 January 1... (2 pages)View decision -
Decision Reference DRN6911034
7 Jun 2017 Erudio Student Loans Limited Not upheldBanking and creditMs Y complains that Erudio Student Loans Limited are pursuing her for loan arrears when she’s eligible for a write-off.backgroundMs Y has had her student loans for some years. The loans were taken out with another company, before being transferred to Erudio. She says ... (2 pages)View decision -
Decision Reference DRN1203624
28 Aug 2019 Erudio Student Loans Limited UpheldBanking and creditMrs A complains that Erudio Student Loans Limited is requesting payment for loans that she is not required to make and cannot afford to repay.backgroundMrs A entered into two student loan agreements one in 1998 and one in 1999. Under the terms of the loans she is not required to make repay... (3 pages)View decision -
Decision Reference DRN9946239
26 Apr 2016 Erudio Student Loans Limited Not upheldBanking and creditMr L complains that Erudio Student Loans Limited has acted unfairly in refusing to defer his loan repayments.our initial conclusionsOur adjudicator didn’t recommend upholding Mr L’s complaint.Mr L rejected this recommendation and asked that an ombudsman review his comp... (1 page)View decision -
Decision Reference DRN7060340
10 Feb 2016 Erudio Student Loans Limited Not upheldBanking and creditMr L complains that Erudio Student Loans Limited failed to accept that he had applied for deferment of his loans.backgroundErudio acquired Mr L’s loans from the original lender. Mr L says that he had consistently applied for, and been given, deferments on his loans... (2 pages)View decision -
Decision Reference DRN3373758
8 May 2017 Erudio Student Loans Limited UpheldBanking and creditMr R complains that Erudio Student Loans Limited, (“ESLL”), has fabricated that he owes it a debt and unfairly pursued him for that debt. background Mr R had a student loan which ESLL bought from the original lender. ESLL wrote to himtwice in November 2016 requesting... (2 pages)View decision -
Decision Reference DRN5041015
21 Nov 2018 Erudio Student Loans Limited Not upheldBanking and creditMrs S complains about the handling of her student loan deferment applications by Erudio Student Loans Limited (“ESL”).backgroundMrs S says she applied to have her loan deferred in September 2017. She says she didn’t receive a response so she resubmitted her applica... (5 pages)View decision -
Decision Reference DRN1057980
28 Apr 2016 Erudio Student Loans Limited UpheldBanking and creditMr F complains that Erudio Student Loans Limited (the business) harassed him for payments over an extended period and asked for information he had already provided. He says that the business should pay him compensation and write off his loan.backgroundMr F says that b... (2 pages)View decision -
Decision Reference DRN3996406
12 Oct 2016 Erudio Student Loans Limited UpheldBanking and creditMr G complains that Erudio Student Loans Limited is requesting information that is not required in order to have his loan deferred. He complains that the form he has been requested to sign is not in line with his original agreement. He also complains that he was se... (3 pages)View decision -
Decision Reference DRN9014855
3 Mar 2016 Erudio Student Loans Limited Not upheldBanking and creditMs G complains that Erudio Student Loans Limited (the business) is harassing her for payment on a loan which she is not liable for.backgroundMs G entered into student loans across three years. Her total borrowing was split across three loans one relating to each ye... (2 pages)View decision
