We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 270 results
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Decision Reference DRN2553965
16 Jan 2020 Erudio Student Loans Limited Not upheldBanking and creditMs F complains that Erudio Student Loans Ltd (Erudio) didn’t defer her student loan repayments following her 2015 application.backgroundMs F complained to Erudio in April 2015 about its handling of her student loan defermentapplication. Erudio sent her two final response letters (FRL) in M... (3 pages)View decision -
Decision Reference DRN9868373
9 Dec 2015 Erudio Student Loans Limited UpheldBanking and creditMr S complains that Erudio Student Loans Limited unfairly failed to apply a payment deferment on his loan.backgroundMr S has a loan account, originally taken with Erudio’s predecessor company. Mr S applied for a payment deferral for the period May 2014 to May 2015. H... (2 pages)View decision -
Decision Reference DRN8119401
14 Jul 2015 Erudio Student Loans Limited Not upheldBanking and creditMr H complains that Erudio Student Loans Limited has mismanaged his student loan account.background Mr H is unhappy that despite the business confirming his repayments were deferred, it continued to harass and intimate him for repayment. The business has apologised for... (2 pages)View decision -
Decision Reference DRN9838043
5 Oct 2016 Erudio Student Loans Limited UpheldBanking and creditMrs R complains Erudio Student Loans Limited unfairly applied charges to her account.backgroundMrs R’s been deferring her student loan for over 17 years as she doesn’t meet the income threshold to repay it. She last deferred her loan in 2013. She moved later that yea... (2 pages)View decision -
Decision Reference DRN9730179
26 Oct 2016 Erudio Student Loans Limited Not upheldBanking and creditMs W complains that Erudio Student Loans Limited gave her incorrect information about closing her accounts. our initial conclusionsOur adjudicator thought that based on what she’d seen Ms W had two accounts. She said one account had closed due to Ms W’s age. But the ot... (2 pages)View decision -
Decision Reference DRN1203624
28 Aug 2019 Erudio Student Loans Limited UpheldBanking and creditMrs A complains that Erudio Student Loans Limited is requesting payment for loans that she is not required to make and cannot afford to repay.backgroundMrs A entered into two student loan agreements one in 1998 and one in 1999. Under the terms of the loans she is not required to make repay... (3 pages)View decision -
Decision Reference DRN6911034
7 Jun 2017 Erudio Student Loans Limited Not upheldBanking and creditMs Y complains that Erudio Student Loans Limited are pursuing her for loan arrears when she’s eligible for a write-off.backgroundMs Y has had her student loans for some years. The loans were taken out with another company, before being transferred to Erudio. She says ... (2 pages)View decision -
Decision Reference DRN-3479233
6 Jul 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3479233 The complaint Mr F has complained about Erudio Student Loans Limited asking him for bank statements to support his deferment applications. What happened Both sides are most familiar with the case, so I’ll summarise things in brief. Mr F receives his income in cash as support fr... (2 pages)View decision -
Decision Reference DRN9946239
26 Apr 2016 Erudio Student Loans Limited Not upheldBanking and creditMr L complains that Erudio Student Loans Limited has acted unfairly in refusing to defer his loan repayments.our initial conclusionsOur adjudicator didn’t recommend upholding Mr L’s complaint.Mr L rejected this recommendation and asked that an ombudsman review his comp... (1 page)View decision -
Decision Reference DRN-3188402
31 Jan 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3188402 The complaint Mr A has complained that Erudio Student Loans Limited didn’t accept his deferment application when he says he sent it in time. What happened Mr A’s loan had a deferment deadline in October 2020. Mr A says he sent the relevant documents by post before the deadline,... (2 pages)View decision