We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 271 results
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Decision Reference DRN7339347
14 Dec 2016 Erudio Student Loans Limited UpheldBanking and creditMiss O’s complaint is that she didn’t receive correspondence from Erudio Student Loans Limited (“Erudio”), and as a result wasn’t able to defer her student loan, with resultant consequences. backgroundMiss O held a student loan with a previous lender, and her loan was... (3 pages)View decision -
Decision Reference DRN9255709
25 Nov 2016 Erudio Student Loans Limited UpheldBanking and creditMrs B has complained that Erudio Student Loans Limited unfairly applied arrears to her loan account.backgroundMrs B had a debt with Erudio. She’s explained she would have deferred it, but didn’t receive the required form. As a result, it wasn’t deferred, so arrears a... (2 pages)View decision -
Decision Reference DRN7452599
4 Feb 2016 Erudio Student Loans Limited UpheldBanking and creditMr A has complained about Erudio Student Loans Limited’s actions in respect of a deferment application for his student loan.backgroundMr A applied to Erudio in June 2015, to defer his student loan. Unfortunately, this wasn’t processed, and he was then sent letters tel... (2 pages)View decision -
Decision Reference DRN0438434
17 Sep 2020 Erudio Student Loans Limited Not upheldBanking and creditMr M complains that Erudio Student Loans Limited defaulted and terminated his student loan agreements, and about related issues.backgroundMr M had six student loans with Erudio. He deferred repayment of these loans each year until 2016. The last deferment expired in July 2017, and after th... (2 pages)View decision -
Decision Reference DRN9784937
26 Aug 2015 Erudio Student Loans Limited Not upheldBanking and creditMr I complains that Erudio Student Loans Limited has refused to remove arrears from his account. He says the previous debt owner agreed to remove these – but did not – so Erudio as the current debt owner should now do this instead.backgroundMr I said at some point... (2 pages)View decision -
Decision Reference DRN0957435
22 Dec 2015 Erudio Student Loans Limited UpheldBanking and creditMr W has complained about how long it took Erudio Student Loans Limited to defer his student loans. He also feels he’s received poor customer service.backgroundMr W has student loans with Erudio, which he’s explained he’s been trying to defer since May 2015. He says... (1 page)View decision -
Decision Reference DRN9896163
4 Nov 2015 Erudio Student Loans Limited UpheldBanking and creditMr G has complained that Erudio Student Loans Limited is wrongly seeking student loan repayments from him.background Mr G took out three student loans, and Erudio now owns that debt. In particular, he says he wasn’t sent a notice of assignment (to say the owner of the... (2 pages)View decision -
Decision Reference DRN8264111
9 Feb 2016 Erudio Student Loans Limited UpheldBanking and creditMr B has complained that Erudio Student Loans Limited’s delays have meant it’s unfairly applied arrears to his account.backgroundMr B had a student loan with Erudio. He wanted to make full monthly repayments, but there were delays at Erudio’s end. He feels that arrears ... (1 page)View decision -
Decision Reference DRN0762830
7 Mar 2019 Erudio Student Loans Limited Not upheldBanking and creditMr P complains Erudio Student Loans Limited (“Erudio”) won’t cancel a loan or repay him money he says he’s overpaid.backgroundMr P complained to Erudio when he found his bank had been making payments, against his wishes, for student loans taken out between 25 January 1... (2 pages)View decision -
Decision Reference DRN9868373
9 Dec 2015 Erudio Student Loans Limited UpheldBanking and creditMr S complains that Erudio Student Loans Limited unfairly failed to apply a payment deferment on his loan.backgroundMr S has a loan account, originally taken with Erudio’s predecessor company. Mr S applied for a payment deferral for the period May 2014 to May 2015. H... (2 pages)View decision