We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 262 results
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Decision Reference DRN-2328063
14 May 2021 Erudio Student Loans Limited Not upheldConsumer CreditDRN-2328063 The complaint Mr S complains about Erudio Student Loans Limited (ESL) and the arrears they have applied to his loan account. What happened In 2014, Mr S’s student loans was transferred to ESL to manage. As part of the loans’ terms and conditions, Mr S was able to defer payment ... (4 pages)View decision -
Decision Reference DRN6237861
17 Jul 2019 Erudio Student Loans Limited Not upheldBanking and creditMiss C complains that Erudio Student Loans Limited (ESLL) ended her loan agreement because she fell into arrears. Miss C considers the lender treated her unfairly.backgroundMiss C had a student loan with ESLL, which she’s deferred for a number of years. She wanted to defer the loan again i... (3 pages)View decision
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