We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 262 results
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Decision Reference DRN-1593934
19 Feb 2020 Erudio Student Loans Limited Not upheldConsumer CreditDRN-1593934The complaintMrs N complains Erudio Student Loans Limited have failed to defer her loan and have unfairly terminated her account. What happenedIn September 2017 Mrs N said she completed and sent back a form to continue deferring her student loan - around 10 days before the deadl... (3 pages)View decision -
Decision Reference DRN-3843834
7 Dec 2022 Erudio Student Loans Limited UpheldConsumer CreditDRN-3843834 The complaint Mr H complains that Erudio Student Loans limited unfairly declined a deferment application and terminated his loan agreement. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Mr H had a stud... (3 pages)View decision -
Decision Reference DRN2019713
26 May 2020 Erudio Student Loans Limited Not upheldBanking and creditMr F complains because Erudio Student Loans Limited have kept information about a loan that was taken out in his name. He also complains that Erudio have passed this information to credit reference agencies.backgroundIn the mid to late 1990’s, three separate student loans were taken out in... (5 pages)View decision -
Decision Reference DRN-3086079
13 Dec 2021 Erudio Student Loans Limited UpheldConsumer CreditDRN-3086079 The complaint Mrs A has complained about the way Erudio Student Loans Limited handled her deferral application and terminated her account. What happened In 2018, Mrs A applied for a deferral on her student loan. Erudio asked for further evidence surrounding her income, such as ... (3 pages)View decision -
Decision Reference DRN0948639
26 Jun 2015 Erudio Student Loans Limited Not upheldBanking and creditMrs P complains about the way Erudio Student Loans Limited has handled her application to defer repayment of her loans. She also says that it failed to provide the level of customer services that it should have. background Mrs P took out three student loans taken with ... (3 pages)View decision -
Decision Reference DRN8720800
4 Feb 2016 Erudio Student Loans Limited UpheldBanking and creditMr R complains that Erudio Student Loans Limited pursued him for a debt that was time barred.backgroundMr R had a student loan which Erudio bought from the original lender. Erudio wrote to him requesting payment, despite the fact that the debt was time barred. Mr R say... (2 pages)View decision -
Decision Reference DRN3621595
2 Jun 2015 Erudio Student Loans Limited UpheldBanking and creditMr M complains that Erudio Student Loans Limited has declined to process his request to defer his loan repayments.Further he complains it acted inappropriately in seeking to recover the debt from him.He also considers it failed to provide the level of customer serv... (3 pages)View decision -
Decision Reference DRN0712772
4 Oct 2016 Erudio Student Loans Limited Not upheldBanking and creditMr W complains Erudio Student Loans Limited is saying his student loans are in arrears despite him having deferred them.backgroundMr W has several student loans which he’s been deferring for a number of years.Mr W says he received a letter from Erudio in September 20... (2 pages)View decision -
Decision Reference DRN3513682
17 Feb 2017 Erudio Student Loans Limited UpheldBanking and creditMs B has complained about how Erudio Student Loans Limited dealt with her deferral application and her complaint. She’s upset about feeling harassed by them.background Ms B applied to have her student loans deferred. She provided evidence to show she wasn’t earning ... (3 pages)View decision -
Decision Reference DRN4619368
24 Oct 2018 Erudio Student Loans Limited Not upheldBanking and creditMiss K complains that Erudio Student Loans Limited didn’t update her address details, that it didn’t write to her at the correct address and that it’s recorded a default on her credit file. She’s being helped with her complaint by a representative.backgroundMiss K ... (2 pages)View decision
