We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 271 results
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Decision Reference DRN4248455
14 Feb 2017 Erudio Student Loans Limited Not upheldBanking and creditMr M complains that Erudio Student Loans Limited has acted incorrectly in defaulting his loan accounts and asking him to make repayments to it. backgroundMr M took out several student loans with Erudio’s predecessor, “S”, a limited company.Under the terms and conditio... (4 pages)View decision -
Decision Reference DRN3144521
17 Mar 2015 Erudio Student Loans Limited Not upheldBanking and creditMiss Z has complained that Erudio Student Loans Limited would not accept her application to defer her student loan, and then didn’t deal with her complaint properly.background Miss Z has two student loans and got in touch with Erudio last year to defer these for a furt... (2 pages)View decision -
Decision Reference DRN1870309
14 Feb 2017 Erudio Student Loans Limited UpheldBanking and creditMr B has complained Erudio Student Loans Limited didn’t deal with his deferral request properly and then pressured him to pay off his arrears.backgroundMr B lives overseas. He’d regularly got his three student loans deferred. When Erudio took over management of his loans,... (4 pages)View decision -
Decision Reference DRN0031964
16 May 2016 Erudio Student Loans Limited UpheldBanking and creditMr I wants compensation for the way Erudio Student Loans Limited handled his loan account.backgroundIn summary, Mr I says Erudio has continued to ask him for payments despite his deferment status. He is also unhappy with its overall customer service. In particula... (2 pages)View decision -
Decision Reference DRN3695233
10 Dec 2015 Erudio Student Loans Limited UpheldBanking and creditMr M complains about Erudio Student Loans Limited’s administration of his four student loan accounts. backgroundMr M complained that Erudio didn’t send him loan statements for his ‘mortgage style’ student loans taken in 1995, 1996, 1997 and 1998. And as he couldn’t wo... (14 pages)View decision -
Decision Reference DRN-1131361
16 Jun 2020 Erudio Student Loans Limited Not upheldConsumer CreditThe complaint Mr W complains that Erudio Student Loans Limited didn't defer his student loans as requested and now he has arrears and a default. What happened Mr W took out a number of student loans initially with the Student Loans Company. In 2014 three of Mr W's loans wer... (3 pages)View decision -
Decision Reference DRN0909803
24 Nov 2016 Erudio Student Loans Limited Not upheldBanking and creditMr B complains that Erudio Student Loans Limited (Erudio) didn’t do enough to let him know he had temporarily lost the right to defer his student loan repayments. backgroundMr B had student loans with Erudio. He moved house and didn’t provide Erudio with his new addr... (2 pages)View decision -
Decision Reference DRN1923843
14 Feb 2018 Erudio Student Loans Limited Not upheldBanking and creditMr H has complained that he’s been having difficulties with Erudio Student Loans Limited about the deferment of his student loans, as it won’t accept the information he’s sent it.backgroundMr H took out a number of student loans which were later transferred to Erudio.... (2 pages)View decision -
Decision Reference DRN-4008395
8 Mar 2023 Erudio Student Loans Limited Not upheldConsumer CreditDRN-4008395 The complaint Mr S complains Erudio Student Loans Limited have asked him to repay a debt he doesn’t have with them – making him feel harassed and bullied into making payments. What happened Mr S has a number of loans taken out with a company I’ll refer to as S, but now managed ... (3 pages)View decision -
Decision Reference DRN6712188
23 Mar 2018 Erudio Student Loans Limited UpheldBanking and creditMr Y complains that Erudio Student Loans Limited didn’t make it clear that his account could be defaulted and terminated whilst he was in an agreed payment plan.backgroundMr Y has four student loan accounts with Erudio in respect of which repayments were deferred un... (3 pages)View decision