We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 271 results
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Decision Reference DRN7731086
16 Oct 2019 Erudio Student Loans Limited Not upheldBanking and creditMr D complains Erudio Student Loans Limited didn’t act on his requests to update his address and defer his student loan repayments. He’s unhappy it closed his account, won’t let him defer his repayments and asked him to repay his loan in full.backgroundIn 1999 Mr D took out a student loan ... (4 pages)View decision -
Decision Reference DRN-3819030
20 Apr 2023 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3819030 The complaint Mr H has complained that Erudio Student Loans Limited provided poor service, failed to defer his loan when requested and has now defaulted his loan. What happened Mr H applied to defer payments in September 2021 which Erudio declined on the basis that he hadn’t pr... (3 pages)View decision -
Decision Reference DRN9230283
15 Jun 2020 Erudio Student Loans Limited Not upheldBanking and creditMr T complains that Erudio Student Loans Limited didn’t defer the payments on his studentloan account, and so the account went into arrears.backgroundMr T took out a student loan in 1994 with company S. The terms of the loan required him tomake monthly payments, unless he submitted annual ... (3 pages)View decision -
Decision Reference DRN9002184
10 Sep 2018 Erudio Student Loans Limited UpheldBanking and creditMr G complains that Erudio Student Loans Limited unfairly refused to defer repayment of his student loan and wrongly terminated his loan agreement.backgroundMr G has a student loan that he took out with a previous provider and that is now being administered by Erudio ... (8 pages)View decision -
Decision Reference DRN0524249
10 Nov 2015 Erudio Student Loans Limited UpheldBanking and creditMr C complains Erudio Student Loans Limited didn’t accept his application to defer his loan repayments when it should have done.backgroundMr C has student loans which he took out in the 1990s.These loans are now administered by Erudio Student Loans (“Erudio”).In 2014 Mr ... (2 pages)View decision -
Decision Reference DRN0367736
27 Sep 2019 Erudio Student Loans Limited Not upheldBanking and creditMiss M is unhappy with the service she’s received from Erudio Student Loans Limited (Erudio). backgroundMiss M has a student loan with Erudio. On 1 September 2018, Erudio wrote to Miss M to updated her on the status of her account. It also said that Miss M owed £160.16 in arrears, and on h... (2 pages)View decision -
Decision Reference DRN-3234840
26 Apr 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3234840 The complaint Mr C complains about Erudio Student Loans Limited’s decision to terminate his student loan account. What happened Mr C had a student loan in the 1990s. Mr C’s loan is one that can be deferred if the relevant criteria are met. Mr C has met the criteria to defer his... (2 pages)View decision -
Decision Reference DRN8332648
16 Mar 2016 Erudio Student Loans Limited Not upheldBanking and creditMs L complains that Erudio Student Loans Limited transferred her student loan debt to another company. She’d like her student loan account reinstated. backgroundMs L had a student loan with Erudio. She says wrote to them in July 2014 to tell them about her change... (2 pages)View decision -
Decision Reference DRN6058011
6 Dec 2019 Erudio Student Loans Limited Not upheldBanking and creditMr P complains that Erudio Student Loans Limited (Erudio) did not allow him to defer his student loan and failed to record a change of his address.backgroundMr P had a student loan administered by Erudio. In 2014 Mr P successfully applied to Erudio to defer his loan as he was self-employed... (3 pages)View decision -
Decision Reference DRN-4141462
31 May 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-4141462 The complaint Miss B has complained that Erudio Student Loans Limited defaulted her accounts after writing to the wrong address. What happened Miss B has three student loan accounts from the 90s, which were sold to Erudio in 2014. Each year, Miss B successfully deferred her loa... (4 pages)View decision