We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 262 results
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Decision Reference DRN-1880745
19 Oct 2020 Erudio Student Loans Limited Not upheldBanking and PaymentsDRN-1880745 The complaint Mr O complains that Erudio Student Loans Limited (Erudio) failed to make adequate attempts to contact him regarding the deferment of his student loans, defaulted them and sought repayment. He would like the loans to be deferred. What happened Mr O had student loan... (3 pages)View decision -
Decision Reference DRN9230283
15 Jun 2020 Erudio Student Loans Limited Not upheldBanking and creditMr T complains that Erudio Student Loans Limited didn’t defer the payments on his studentloan account, and so the account went into arrears.backgroundMr T took out a student loan in 1994 with company S. The terms of the loan required him tomake monthly payments, unless he submitted annual ... (3 pages)View decision -
Decision Reference DRN-3819030
20 Apr 2023 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3819030 The complaint Mr H has complained that Erudio Student Loans Limited provided poor service, failed to defer his loan when requested and has now defaulted his loan. What happened Mr H applied to defer payments in September 2021 which Erudio declined on the basis that he hadn’t pr... (3 pages)View decision -
Decision Reference DRN1390138
9 Mar 2018 Erudio Student Loans Limited Not upheldBanking and creditMr H complains about the arrears which have accrued on his student loan with Erudio Student Loans Limited. backgroundAccording to Erudio, the loan is in arrears by about £1,000, but Mr H says he applied to defer his loan payments, so there shouldn’t be any arrears. M... (3 pages)View decision -
Decision Reference DRN-3663923
8 Nov 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3663923 The complaint Mr O is unhappy that Erudio Student Loans Limited declined his deferment application for his student loan. What happened Mr O held a student loan with Erudio. Mr O also holds other student loans with another company. Because of the shared nature of his overall stu... (3 pages)View decision -
Decision Reference DRN9002184
10 Sep 2018 Erudio Student Loans Limited UpheldBanking and creditMr G complains that Erudio Student Loans Limited unfairly refused to defer repayment of his student loan and wrongly terminated his loan agreement.backgroundMr G has a student loan that he took out with a previous provider and that is now being administered by Erudio ... (8 pages)View decision -
Decision Reference DRN8499782
25 Nov 2015 Erudio Student Loans Limited Not upheldBanking and creditMr M has complained Erudio Student Loans Limited won’t accept his application form which he completed to defer payments on his student loan for 2015/16.backgroundMr M applied to defer his student loan for the 2015/16 period. He was unhappy about the form Erudio wanted ... (2 pages)View decision -
Decision Reference DRN-2545199
19 Mar 2021 Erudio Student Loans Limited UpheldConsumer CreditDRN-2545199 The complaint Mr G complains that Erudio Student Loans Limited (“Erudio”) has refused to backdate the deferral of payments towards his student loan fairly. What happened Mr G made an application to defer payments towards his student loan, which expired on 14 May 2019. He contac... (3 pages)View decision -
Decision Reference DRN-3827444
7 Jan 2023 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3827444 The complaint Mrs P complains that Erudio Student Loans Limited terminated her account after she’d sent a deferment application. What happened Mrs P has three student loans. She has deferred payment year on year because of low income. Mrs P says she received her deferment appli... (2 pages)View decision -
Decision Reference DRN0367736
27 Sep 2019 Erudio Student Loans Limited Not upheldBanking and creditMiss M is unhappy with the service she’s received from Erudio Student Loans Limited (Erudio). backgroundMiss M has a student loan with Erudio. On 1 September 2018, Erudio wrote to Miss M to updated her on the status of her account. It also said that Miss M owed £160.16 in arrears, and on h... (2 pages)View decision
