We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 271 results
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Decision Reference DRN-2586541
9 Mar 2021 Erudio Student Loans Limited UpheldConsumer CreditDRN-2586541 The complaint Miss P complains that Erudio Student Loans Limited didn’t update her address and gave her misleading information when she called it. What happened Miss P says she spoke to Erudio to change her address. She says she was told during that call that her account would ... (2 pages)View decision -
Decision Reference DRN1336398
20 Mar 2018 Erudio Student Loans Limited Not upheldBanking and creditMr M has complained Erudio Student Loans Limited is asking him to repay his loan when he believes this was paid more than three years ago.backgroundMr M took out a student loan in 1999. In 2017 Erudio told Mr M he owed them over £1,750. Mr M is now living overseas ... (2 pages)View decision -
Decision Reference DRN3293584
27 May 2015 Erudio Student Loans Limited UpheldBanking and creditMr P has complained that Erudio Student Loans Limited did not manage his application to defer his student loan, and then didn’t deal with his complaint properly.backgroundMr P took out student loans in the 1990s. Erudio took over management of his account and sent hi... (2 pages)View decision -
Decision Reference DRN3961544
12 Aug 2015 Erudio Student Loans Limited Not upheldBanking and creditMr G has complained about how Erudio Student Loans Limited (Erudio) has managed his application to defer payment on his student loan.background Mr G applied to defer his student loan. He was unhappy about the form Erudio wanted him to sign but provided the other inf... (2 pages)View decision -
Decision Reference DRN-2289422
27 Nov 2020 Erudio Student Loans Limited Not upheldConsumer CreditDRN-2289422 The complaint Miss Z complains that Erudio Student Loans Limited won’t cancel her student loan due to arrears on the account. What happened Miss Z has a student loan that is managed by Erudio. In May 2016 she applied for the loan to be deferred as she had done for a number of y... (3 pages)View decision -
Decision Reference DRN8581622
30 Jan 2017 Erudio Student Loans Limited UpheldBanking and creditMr M is unhappy that Erudio Student Loans Company (Erudio) is processing his student loans under two different accounts.backgroundIn November 2013, Erudio took over Mr M’s student loans from another provider. Mr M had ten loans in total, but the previous provider dealt ... (4 pages)View decision -
Decision Reference DRN7805996
10 Aug 2017 Erudio Student Loans Limited Not upheldBanking and creditMr M complains Erudio Student Loans Limited (Erudio) is unfairly saying he’s in arrears on his student loans. backgroundMr M’s student loan payments were deferred until April 2016. In February 2016 he was sent a deferment renewal form. He didn’t return it. So payme... (2 pages)View decision -
Decision Reference DRN6652437
26 Jul 2017 Erudio Student Loans Limited Not upheldBanking and creditMr J complains that Erudio Student Loans Limited (Erudio) is unfairly requesting repayment of his student loan and this is causing him stress. backgroundMr J had two student loans with a third party, which Erudio has taken over. The loans were last deferred between ... (2 pages)View decision -
Decision Reference DRN7487360
5 Jun 2015 Erudio Student Loans Limited UpheldBanking and creditMr L complains that Erudio Student Loans Limited failed to defer his loan repayments.backgroundMr L says that he sent in Erudio all the information it needed to defer his loan repayments, but it would not process his application without him completing its deferment ap... (2 pages)View decision -
Decision Reference DRN7190063
24 Aug 2015 Erudio Student Loans Limited UpheldBanking and creditMrs W complains about the way Erudio Student Loans Limited handled her student loan account. backgroundMrs W says that when Erudio first contacted her, she was dubious as she did not know it had taken her loan over. She asked it to provide her with a copy of her c... (2 pages)View decision