We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 262 results
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Decision Reference DRN7513050
6 Jul 2016 Erudio Student Loans Limited Not upheldBanking and creditMr H complains that Erudio Student Loans Limited did not defer his student loan.backgroundIn 1993 Mr H took out a student loan with a third party. Repayment of the loan had been deferred. The deferment period expired in December 2013, so in January 2014 he sent a ... (2 pages)View decision -
Decision Reference DRN-1880745
19 Oct 2020 Erudio Student Loans Limited Not upheldBanking and PaymentsDRN-1880745 The complaint Mr O complains that Erudio Student Loans Limited (Erudio) failed to make adequate attempts to contact him regarding the deferment of his student loans, defaulted them and sought repayment. He would like the loans to be deferred. What happened Mr O had student loan... (3 pages)View decision -
Decision Reference DRN-3417829
5 Apr 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3417829 The complaint Mr F complains that Erudio Student Loans Limited wrongly took a payment towards his student loan, even though payments were deferred. It won’t explain how the error occurred or guarantee that it won’t happen again. What happened There is no real dispute about the ... (2 pages)View decision -
Decision Reference DRN-3038612
26 Oct 2021 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3038612 The complaint Ms K complains that Erudio Student Loans Limited (Erudio) did not inform her that she would have to make an application to actively defer her student loans during the Covid-19 pandemic, causing arrears to accrue on her accounts. What happened Ms K has three studen... (3 pages)View decision -
Decision Reference DRN8451378
27 Mar 2017 Erudio Student Loans Limited Not upheldBanking and creditMrs B complains about Erudio Student Loans Limited’s handling of her student loans.backgroundMrs B took out student loans with other companies, which were eventually passed to Erudio.In 2014, Mrs B experienced some difficult personal circumstances which meant she wanted... (3 pages)View decision -
Decision Reference DRN1390138
9 Mar 2018 Erudio Student Loans Limited Not upheldBanking and creditMr H complains about the arrears which have accrued on his student loan with Erudio Student Loans Limited. backgroundAccording to Erudio, the loan is in arrears by about £1,000, but Mr H says he applied to defer his loan payments, so there shouldn’t be any arrears. M... (3 pages)View decision -
Decision Reference DRN0158877
9 Jan 2017 Erudio Student Loans Limited UpheldBanking and creditMr E complains that Erudio Student Loans Limited repeatedly failed to close his loan account after he had settled the loan in full, and chased him for arrears that were not owed.backgroundIn 2014 Mr E asked Erudio how much he needed to pay to fully settle his stud... (3 pages)View decision -
Decision Reference DRN1843005
7 Mar 2016 Erudio Student Loans Limited Not upheldBanking and creditMr C complains that Erudio Student Loans Limited unfairly refused his deferment application.backgroundIn March 2015, Mr C applied to renew his repayment deferment for another year. He provided Erudio with three payslips covering January to March 2015. During this period... (2 pages)View decision -
Decision Reference DRN-3663923
8 Nov 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3663923 The complaint Mr O is unhappy that Erudio Student Loans Limited declined his deferment application for his student loan. What happened Mr O held a student loan with Erudio. Mr O also holds other student loans with another company. Because of the shared nature of his overall stu... (3 pages)View decision -
Decision Reference DRN1372616
10 Sep 2018 Erudio Student Loans Limited Not upheldBanking and creditMr M complains that Erudio Student Loans Limited didn’t cancel his student loan when itreached its maturity.backgroundI issued my provisional decision, which attached to and forms part of this final decision in July 2018. In my provisional decision I explained the j... (5 pages)View decision
