We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 262 results
-
Decision Reference DRN9002184
10 Sep 2018 Erudio Student Loans Limited UpheldBanking and creditMr G complains that Erudio Student Loans Limited unfairly refused to defer repayment of his student loan and wrongly terminated his loan agreement.backgroundMr G has a student loan that he took out with a previous provider and that is now being administered by Erudio ... (8 pages)View decision -
Decision Reference DRN-4344762
5 Oct 2023 Erudio Student Loans Limited Not upheldConsumer CreditDRN-4344762 The complaint Mr O complains that Erudio Student Loans Limited unfairly terminated his student loan. What happened Mr O had a student loan made up of various accounts, one of which was administered by Erudio. In 2018, the loan was subject to six months arrears before a defermen... (3 pages)View decision -
Decision Reference DRN6248232
20 May 2015 Erudio Student Loans Limited Not upheldBanking and creditMs B complains about the way Erudio handled her application to defer her student loan repayments. backgroundMs B says; she sent Erudio all the proof of income it needed to process her application, but it continued to ask for more information. Erudio delayed reque... (2 pages)View decision -
Decision Reference DRN1584300
20 Apr 2017 Erudio Student Loans Limited Not upheldBanking and creditMr M has complained about the service provided by Erudio Student Loans Limited.backgroundMr M took out student loans in 1996, 1997, 1998 and 1999, and he says it was some years before his salary reached the threshold it needed to meet before repayments were due. Mr M... (3 pages)View decision -
Decision Reference DRN0367736
27 Sep 2019 Erudio Student Loans Limited Not upheldBanking and creditMiss M is unhappy with the service she’s received from Erudio Student Loans Limited (Erudio). backgroundMiss M has a student loan with Erudio. On 1 September 2018, Erudio wrote to Miss M to updated her on the status of her account. It also said that Miss M owed £160.16 in arrears, and on h... (2 pages)View decision -
Decision Reference DRN-3857892
15 Dec 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3857892 The complaint Mr J is unhappy that Erudio Student Loans Limited are pursuing him for arrears and have threatened to terminate his agreement. What happened Mr J had a deferred student loan that was administered by Erudio. His deferment came to an end in May 2018, and Erudio star... (5 pages)View decision -
Decision Reference DRN0524249
10 Nov 2015 Erudio Student Loans Limited UpheldBanking and creditMr C complains Erudio Student Loans Limited didn’t accept his application to defer his loan repayments when it should have done.backgroundMr C has student loans which he took out in the 1990s.These loans are now administered by Erudio Student Loans (“Erudio”).In 2014 Mr ... (2 pages)View decision -
Decision Reference DRN-3898765
13 Jan 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-3898765 The complaint Mrs W complains about mistakes and poor service provided by Erudio Student Loans Limited. What happened I recently issued a provisional decision setting out why I intended to uphold Mrs W’s complaint. I said: Mrs W has two student loans with Erudio. In 2019 arrear... (3 pages)View decision -
Decision Reference DRN5446410
27 Nov 2018 Erudio Student Loans Limited Not upheldBanking and creditMiss F complains that Erudio Student Loans Limited failed to defer her loan in 2014.backgroundMiss F took out a number of student loans in or around 1993/94. She says she has never earned enough to be eligible to repay the loans and has deferred them each year.Mis... (3 pages)View decision -
Decision Reference DRN5390871
7 Aug 2019 Erudio Student Loans Limited Not upheldBanking and creditMr F complains that Erudio Student Loans Limited refused to defer repayment of his student loans.backgroundIn 2015 Mr F made his annual application to defer his student loans for another year. Erudio declined, because Mr F had provided only one pay slip and Erudio wanted three. His account... (3 pages)View decision
