We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 271 results
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Decision Reference DRN6648316
24 Mar 2017 Erudio Student Loans Limited Not upheldBanking and creditMr H complains that Erudio Student Loans Limited acted incorrectly when it refused to defer his loan repayments. He also complains that when he tried to sort this out, it merely mentioned taking him to court rather than trying to engage with him.He thinks it’s unfair... (3 pages)View decision -
Decision Reference DRN-1633426
7 Jul 2020 Erudio Student Loans Limited Not upheldConsumer CreditDRN-1633426 The complaintMs B complained that Erudio Student Loans Limited (“Erudio”) incorrectly defaulted and terminated her student loan agreement, when she had applied for repayments to be deferred. What happenedMs B took out a student loan some years ago. The student loan agreement a... (4 pages)View decision -
Decision Reference DRN-4005563
27 May 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-4005563 The complaint Miss L complains about how Erudio Student Loans Limited dealt with her loan account. What happened Miss L says she has made applications to defer her loan repayment over many years. She says she made an application in September 2021 to defer her loan and provided ... (2 pages)View decision -
Decision Reference DRN7954138
11 Sep 2019 Erudio Student Loans Limited Not upheldBanking and creditMrs C is complaining about the arrears that Erudio Student Loans Limited (“Erudio”) is asking her to repay on her student loan. backgroundMrs C has a student loan managed by Erudio. Mrs C’s account had gone into arrears in 2017, after a deferral application form (DAF) that was sent to her ... (2 pages)View decision -
Decision Reference DRN-2348515
25 May 2021 Erudio Student Loans Limited Not upheldConsumer CreditDRN-2348515 The complaint Ms K says Erudio Student Loans Limited has treated her unfairly in the way it is pursuing her in relation to debts. What happened Erudio says Ms K has four student loans which Erudio has managed since March 2014, three under one account number (ending 3714) and on... (3 pages)View decision -
Decision Reference DRN2183474
14 Jul 2016 Erudio Student Loans Limited Not upheldBanking and creditMr B complains that Erudio Student Loans Limited didn’t send him a deferral application form (“DAF”) when it should’ve done. As a result he didn’t apply in time to defer his loan repayments. And this, in turn, led to him running up arrears.Further he complains t... (3 pages)View decision -
Decision Reference DRN2541010
28 May 2015 Erudio Student Loans Limited UpheldBanking and creditMr G complains about how Erudio Student Loans Limited is dealing with his loan account.He considers he’s provided it with enough information for it to assess his request to defer his repayments.Further he considers it has given him inconsistent information about its i... (4 pages)View decision -
Decision Reference DRN4117591
18 Oct 2018 Erudio Student Loans Limited Not upheldBanking and creditMr A complains about the way that Erudio Student Loans Limited has dealt with his student loans.backgroundMr A had three student loans that were transferred to Erudio in 2014. Mr A has made previous complaints about the way that Erudio has dealt with his student lo... (2 pages)View decision -
Decision Reference DRN4428756
29 Sep 2015 Erudio Student Loans Limited Not upheldBanking and creditMr M has complained Erudio Student Loans Limited can’t carry out a search on his credit record and have registered his deferral as a payment holiday.backgroundEarlier this year he complained to the ombudsman service about Erudio not allowing him to defer payment. An om... (2 pages)View decision -
Decision Reference DRN5946170
4 Apr 2016 Erudio Student Loans Limited Not upheldBanking and creditMr N complains the information Erudio Student Loans Limited has sent him about arrears on his accounts is wrong. It sent this – and other information – to his old address. And he’s worried information about the conduct of his accounts will be shared with others (par... (2 pages)View decision