We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 262 results
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Decision Reference DRN5446410
27 Nov 2018 Erudio Student Loans Limited Not upheldBanking and creditMiss F complains that Erudio Student Loans Limited failed to defer her loan in 2014.backgroundMiss F took out a number of student loans in or around 1993/94. She says she has never earned enough to be eligible to repay the loans and has deferred them each year.Mis... (3 pages)View decision -
Decision Reference DRN5390871
7 Aug 2019 Erudio Student Loans Limited Not upheldBanking and creditMr F complains that Erudio Student Loans Limited refused to defer repayment of his student loans.backgroundIn 2015 Mr F made his annual application to defer his student loans for another year. Erudio declined, because Mr F had provided only one pay slip and Erudio wanted three. His account... (3 pages)View decision -
Decision Reference DRN1618508
21 Dec 2016 Erudio Student Loans Limited Not upheldBanking and creditMr H complains that Erudio Student Loans Limited wouldn’t let him defer or write off his student loan.backgroundMr H has had a student loan since the 1990s. He deferred repaying it each year. He has psychiatric issues, and is on benefits. He is long-term unemployed.I... (3 pages)View decision -
Decision Reference DRN-3947042
21 Feb 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-3947042 The complaint Mrs S complains that Erudio Student Loans Limited unfairly terminated her loan agreement. What happened Mrs S had student loans with Erudio that were in arrears and subject to deferment. The deferment was due to end towards the end of June 2022. At the end of Apri... (2 pages)View decision -
Decision Reference DRN-3234840
26 Apr 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3234840 The complaint Mr C complains about Erudio Student Loans Limited’s decision to terminate his student loan account. What happened Mr C had a student loan in the 1990s. Mr C’s loan is one that can be deferred if the relevant criteria are met. Mr C has met the criteria to defer his... (2 pages)View decision -
Decision Reference DRN8332648
16 Mar 2016 Erudio Student Loans Limited Not upheldBanking and creditMs L complains that Erudio Student Loans Limited transferred her student loan debt to another company. She’d like her student loan account reinstated. backgroundMs L had a student loan with Erudio. She says wrote to them in July 2014 to tell them about her change... (2 pages)View decision -
Decision Reference DRN-4141462
31 May 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-4141462 The complaint Miss B has complained that Erudio Student Loans Limited defaulted her accounts after writing to the wrong address. What happened Miss B has three student loan accounts from the 90s, which were sold to Erudio in 2014. Each year, Miss B successfully deferred her loa... (4 pages)View decision -
Decision Reference DRN4248455
14 Feb 2017 Erudio Student Loans Limited Not upheldBanking and creditMr M complains that Erudio Student Loans Limited has acted incorrectly in defaulting his loan accounts and asking him to make repayments to it. backgroundMr M took out several student loans with Erudio’s predecessor, “S”, a limited company.Under the terms and conditio... (4 pages)View decision -
Decision Reference DRN3144521
17 Mar 2015 Erudio Student Loans Limited Not upheldBanking and creditMiss Z has complained that Erudio Student Loans Limited would not accept her application to defer her student loan, and then didn’t deal with her complaint properly.background Miss Z has two student loans and got in touch with Erudio last year to defer these for a furt... (2 pages)View decision -
Decision Reference DRN0031964
16 May 2016 Erudio Student Loans Limited UpheldBanking and creditMr I wants compensation for the way Erudio Student Loans Limited handled his loan account.backgroundIn summary, Mr I says Erudio has continued to ask him for payments despite his deferment status. He is also unhappy with its overall customer service. In particula... (2 pages)View decision
