We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 271 results
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Decision Reference DRN6584627
21 Apr 2016 Erudio Student Loans Limited Not upheldBanking and creditMr D complains Erudio Student Loans Limited (Erudio) refused to defer his student loan repayments. He says Erudio should have been more accommodating of his personal circumstances. backgroundMr D’s been deferring his loan repayments for years. Erudio took over from... (2 pages)View decision -
Decision Reference DRN-1657083
12 Oct 2020 Erudio Student Loans Limited Not upheldConsumer CreditDRN-1657083 The complaint Mr R complains on behalf of his daughter Mrs G that Erudio Student Loans Limited has incorrectly refused a deferment of Mrs G’s student loan repayments. What happened Mr R applied for a deferment of Mrs G’s student loan repayments in September 2018. This applicati... (2 pages)View decision -
Decision Reference DRN4105974
13 Jun 2017 Erudio Student Loans Limited Not upheldBanking and creditMrs R complains about Erudio Student Loans Limited’s handling of her student loans.Mrs R is represented by her husband in bringing her complaint, but for ease I’ll refer to all submissions as being made by her.backgroundMrs R took out student loans with another company... (3 pages)View decision -
Decision Reference DRN1538256
10 Jun 2015 Erudio Student Loans Limited Not upheldBanking and creditMr C is unhappy with the way that Erudio Student Loans Limited handled his application to defer his student loan repayments.backgroundMr C says that he received poor customer service from Erudio. His deferment application was drawn out, as Erudio required further informa... (2 pages)View decision -
Decision Reference DRN2619982
11 Sep 2017 Erudio Student Loans Limited Not upheldBanking and creditMiss C complains about Erudio Student Loans Limited’s (Erudio) decision not to grant her a deferment of her student loan. backgroundMiss C took out a loan with Erudio in around 1999. She’d been able to defer payment of the loan a number of times, with the last period o... (2 pages)View decision -
Decision Reference DRN-6025319
16 Jan 2026 Capquest Debt Recovery Limited UpheldConsumer CreditDRN-6025319 The complaint Mr H complains Capquest Debt Recovery Limited trading as Erudio Student Loans are asking for an excessive amount of information to consider deferring his student loan. What happened Mr H has a student loan originally taken out with the Student Loans Company (SL... (4 pages)View decision -
Decision Reference DRN-3356717
10 Mar 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3356717 The complaint Miss C complains Erudio Student Loans Limited have added arrears to her loan with them when they shouldn’t have. She’s also unhappy with a number of customer service related issues. What happened I issued a provisional decision setting out what’d happened, and wha... (5 pages)View decision -
Decision Reference DRN2828359
4 Apr 2019 Erudio Student Loans Limited UpheldBanking and creditMs G complains that Erudio Student Loans Limited has terminated her credit agreement.backgroundMs G took out student loans in 1991, 1992 and 1993. Since 1995 she has completed a deferment application every year so that her loan repayments don’t start. This is because ... (4 pages)View decision -
Decision Reference DRN-3561831
23 Aug 2022 Erudio Student Loans Limited UpheldConsumer CreditDRN-3561831 The complaint Mrs W complains that Erudio Student Loans Limited (Erudio) have incorrectly defaulted her account without letting her know. What happened Mrs W took out student loans as an undergraduate and later as a postgraduate with the Student Loans Company (SLC). Mrs W has n... (4 pages)View decision -
Decision Reference DRN-5007730
6 Sep 2024 Erudio Student Loans Limited Not upheldConsumer CreditDRN-5007730 The complaint Miss M complains that Erudio Student Loans Limited unfairly terminated her student loans after writing to her at an address she no longer lives at. What happened Miss M had three mortgage-style student loans which Erudio bought from the original lender. Miss M ... (3 pages)View decision