We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 271 results
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Decision Reference DRN1618508
21 Dec 2016 Erudio Student Loans Limited Not upheldBanking and creditMr H complains that Erudio Student Loans Limited wouldn’t let him defer or write off his student loan.backgroundMr H has had a student loan since the 1990s. He deferred repaying it each year. He has psychiatric issues, and is on benefits. He is long-term unemployed.I... (3 pages)View decision -
Decision Reference DRN-3947042
21 Feb 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-3947042 The complaint Mrs S complains that Erudio Student Loans Limited unfairly terminated her loan agreement. What happened Mrs S had student loans with Erudio that were in arrears and subject to deferment. The deferment was due to end towards the end of June 2022. At the end of Apri... (2 pages)View decision -
Decision Reference DRN1976374
29 May 2018 Erudio Student Loans Limited Not upheldBanking and creditMr S complains that Erudio Student Loans Limited (“Erudio”) terminated his student loan account too abruptly and unfairly.background Mr S’s student loan was taken over by Erudio in 2014. At the time there were arrears on the account of about £1,800.Mr S successfully ... (3 pages)View decision -
Decision Reference DRN-4381798
1 Nov 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-4381798 The complaint Ms C complains that Erudio Student Loans Limited unfairly terminated her loan account which means she’s no longer eligible for deferment or to have the balance written off. What happened Ms C took three loans with the Student Loan Company between 1994 and 1997. Th... (3 pages)View decision -
Decision Reference DRN-5935854
2 Dec 2025 Capquest Debt Recovery Limited Not upheldConsumer CreditDRN-5935854 The complaint Miss R complains Capquest Debt Recovery Limited trading as Erudio Student Loans won’t reinstate her student loans on the original terms. What happened As I understand it Miss R has three student loans with Erudio. Every year, subject to certain criteria, she’s ... (5 pages)View decision -
Decision Reference DRN4248455
14 Feb 2017 Erudio Student Loans Limited Not upheldBanking and creditMr M complains that Erudio Student Loans Limited has acted incorrectly in defaulting his loan accounts and asking him to make repayments to it. backgroundMr M took out several student loans with Erudio’s predecessor, “S”, a limited company.Under the terms and conditio... (4 pages)View decision -
Decision Reference DRN2203874
14 Feb 2017 Erudio Student Loans Limited Not upheldBanking and creditMr C has complained about difficulties he’s having with Erudio Student Loans Limited about deferring his student loan.During the course of the complaint, Mr C’s friend has sometimes made submissions on his behalf. But for clarity, I’ll refer to all submissions as if t... (2 pages)View decision -
Decision Reference DRN3144521
17 Mar 2015 Erudio Student Loans Limited Not upheldBanking and creditMiss Z has complained that Erudio Student Loans Limited would not accept her application to defer her student loan, and then didn’t deal with her complaint properly.background Miss Z has two student loans and got in touch with Erudio last year to defer these for a furt... (2 pages)View decision -
Decision Reference DRN0031964
16 May 2016 Erudio Student Loans Limited UpheldBanking and creditMr I wants compensation for the way Erudio Student Loans Limited handled his loan account.backgroundIn summary, Mr I says Erudio has continued to ask him for payments despite his deferment status. He is also unhappy with its overall customer service. In particula... (2 pages)View decision -
Decision Reference DRN1870309
14 Feb 2017 Erudio Student Loans Limited UpheldBanking and creditMr B has complained Erudio Student Loans Limited didn’t deal with his deferral request properly and then pressured him to pay off his arrears.backgroundMr B lives overseas. He’d regularly got his three student loans deferred. When Erudio took over management of his loans,... (4 pages)View decision