We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 262 results
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Decision Reference DRN-3786928
21 Dec 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3786928 The complaint Mr K complains that Erudio Student Loans Limited (‘Erudio’) tampered with documentation relating to his student loans. What happened Mr K complained to Erudio about a number of issues about the deferment and repayment of his student loans that were taken out betwe... (2 pages)View decision -
Decision Reference DRN1870309
14 Feb 2017 Erudio Student Loans Limited UpheldBanking and creditMr B has complained Erudio Student Loans Limited didn’t deal with his deferral request properly and then pressured him to pay off his arrears.backgroundMr B lives overseas. He’d regularly got his three student loans deferred. When Erudio took over management of his loans,... (4 pages)View decision -
Decision Reference DRN3695233
10 Dec 2015 Erudio Student Loans Limited UpheldBanking and creditMr M complains about Erudio Student Loans Limited’s administration of his four student loan accounts. backgroundMr M complained that Erudio didn’t send him loan statements for his ‘mortgage style’ student loans taken in 1995, 1996, 1997 and 1998. And as he couldn’t wo... (14 pages)View decision -
Decision Reference DRN-1131361
16 Jun 2020 Erudio Student Loans Limited Not upheldConsumer CreditThe complaint Mr W complains that Erudio Student Loans Limited didn't defer his student loans as requested and now he has arrears and a default. What happened Mr W took out a number of student loans initially with the Student Loans Company. In 2014 three of Mr W's loans wer... (3 pages)View decision -
Decision Reference DRN0909803
24 Nov 2016 Erudio Student Loans Limited Not upheldBanking and creditMr B complains that Erudio Student Loans Limited (Erudio) didn’t do enough to let him know he had temporarily lost the right to defer his student loan repayments. backgroundMr B had student loans with Erudio. He moved house and didn’t provide Erudio with his new addr... (2 pages)View decision -
Decision Reference DRN6888555
17 Jun 2016 Erudio Student Loans Limited Not upheldBanking and creditMr A complains that Erudio Student Loans Limited didn’t contact him when it took over his student loan.backgroundMr A’s account was transferred to Erudio by the original loan provider in March 2014. Mr A says he received correspondence from the original loan provi... (2 pages)View decision -
Decision Reference DRN1923843
14 Feb 2018 Erudio Student Loans Limited Not upheldBanking and creditMr H has complained that he’s been having difficulties with Erudio Student Loans Limited about the deferment of his student loans, as it won’t accept the information he’s sent it.backgroundMr H took out a number of student loans which were later transferred to Erudio.... (2 pages)View decision -
Decision Reference DRN1576059
22 Feb 2016 Erudio Student Loans Limited Not upheldBanking and creditMr and Mrs M have complained about Erudio Student Loans Limited’s actions in respect of their student loans.backgroundMr and Mrs M had student loans with a third party. These were later assigned to Erudio. Mr and Mrs M have complained about a number of aspects about ... (2 pages)View decision -
Decision Reference DRN-3417829
5 Apr 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3417829 The complaint Mr F complains that Erudio Student Loans Limited wrongly took a payment towards his student loan, even though payments were deferred. It won’t explain how the error occurred or guarantee that it won’t happen again. What happened There is no real dispute about the ... (2 pages)View decision -
Decision Reference DRN-4008395
8 Mar 2023 Erudio Student Loans Limited Not upheldConsumer CreditDRN-4008395 The complaint Mr S complains Erudio Student Loans Limited have asked him to repay a debt he doesn’t have with them – making him feel harassed and bullied into making payments. What happened Mr S has a number of loans taken out with a company I’ll refer to as S, but now managed ... (3 pages)View decision
