We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 596 results
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Decision Reference DRN6340525
6 Feb 2014 Hastings Insurance Services Ltd Not upheldInsurance (excluding PPI)Miss L complains that Hastings Insurance Services Ltd, trading as Hastings Direct, made a number of errors with the administration of her motor insurance policy. This led to her being charged a higher premium and caused her upset and inconvenience when she tried to resolve the situation.b... (2 pages)View decision -
Decision Reference DRN-4393291
22 Jan 2024 Hastings Insurance Services Limited UpheldConsumer CreditDRN-4393291 The complaint Miss S says Hastings Insurance Services Limited, trading as Hastings Direct, irresponsibly lent to her. What happened Miss S took out a 12-month loan for £1,000 in April 2023. The monthly repayments were £89.24. Miss S says her personal situation was not checked p... (3 pages)View decision -
Decision Reference DRN-4783882
31 May 2024 Hastings Insurance Services Limited Not upheldInsuranceDRN-4783882 The complaint Mr L complains that Hastings Insurance Services Limited trading as Hastings Direct mishandled his motor insurance policy. What happened The subject matter of the insurance policy was a small hatchback car that had first been registered in 2006. Mr L acquired the c... (4 pages)View decision -
Decision Reference DRN-4563937
8 May 2024 Hastings Insurance Services Limited Not upheldConsumer CreditDRN-4563937 The complaint Mr R complains that Hastings Insurance Services Limited trading as Hastings Direct unfairly withdrew its offer of credit. Mr R wants Hastings Direct to compensate him for the increased cost of the alternative credit he took out and for the stress he suffered. What... (3 pages)View decision -
Decision Reference DRN-4943154
15 Nov 2024 Hastings Financial Services Limited Not upheldConsumer CreditDRN-4943154 The complaint Mr S complains that Hastings Financial Services Limited trading as Hastings Direct (“Hastings Direct”) lent to him irresponsibly. What happened In March 2024, Mr S applied for a loan with Hastings Direct. The loan was for £10,000 over 60 months, with a monthly... (4 pages)View decision -
Decision Reference DRN0057173
11 Jan 2017 Advantage Insurance Company Limited UpheldInsurance (excluding PPI)Miss B complained about Advantage Insurance Company Limited. She isn’t happy with the way they’ve handled her car insurance claim.backgroundMiss B held a car insurance policy with Advantage Insurance Company Limited. In November 2015 she had a car accident and made a cla... (2 pages)View decision -
Decision Reference DRN-3897681
15 Feb 2023 Hastings Insurance Services Limited Not upheldInsuranceDRN-3897681 The complaint Mr C complains that Hastings Insurance Services Limited (trading as Hastings Direct) is responsible for poor telephone service in connection with a motor insurance policy. What happened For the year from late September 2021, Mr C took out a motor insurance policy.... (2 pages)View decision -
Decision Reference DRN-5373323
10 Apr 2025 Hastings Insurance Services Limited Not upheldInsuranceDRN-5373323 The complaint Mr T complains about how Hastings Insurance Services Limited trading as Hastings Direct (Hastings Direct) dealt with a proposed cancellation of his policy and refunds due. References to Hastings Direct in this decision include their agents. Mr T was supported... (5 pages)View decision -
Decision Reference DRN5528611
9 Feb 2017 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mr H is unhappy with how Advantage Insurance Company Limited, trading as “Hastings Direct” has handled a claim under his motor insurance policy.backgroundMr H was involved in an accident in September 2015. He contacted Hastings Direct after to report this. Following the c... (3 pages)View decision -
Decision Reference DRN-4200613
18 Oct 2023 Hastings Insurance Services Limited Not upheldInsuranceDRN-4200613 The complaint Mr and Mrs L complain that Hastings Insurance Services Limited (trading as Hastings Direct) was initially unable to renew their home insurance. Both Mr and Mrs L are both named policyholders, so any claim or complaint is brought by them both. But for simplicity, a... (2 pages)View decision
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