We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 634 results
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Decision Reference DRN-4783882
31 May 2024 Hastings Insurance Services Limited Not upheldInsuranceDRN-4783882 The complaint Mr L complains that Hastings Insurance Services Limited trading as Hastings Direct mishandled his motor insurance policy. What happened The subject matter of the insurance policy was a small hatchback car that had first been registered in 2006. Mr L acquired the c... (4 pages)View decision -
Decision Reference DRN-4563937
8 May 2024 Hastings Insurance Services Limited Not upheldConsumer CreditDRN-4563937 The complaint Mr R complains that Hastings Insurance Services Limited trading as Hastings Direct unfairly withdrew its offer of credit. Mr R wants Hastings Direct to compensate him for the increased cost of the alternative credit he took out and for the stress he suffered. What... (3 pages)View decision -
Decision Reference DRN-4943154
15 Nov 2024 Hastings Financial Services Limited Not upheldConsumer CreditDRN-4943154 The complaint Mr S complains that Hastings Financial Services Limited trading as Hastings Direct (“Hastings Direct”) lent to him irresponsibly. What happened In March 2024, Mr S applied for a loan with Hastings Direct. The loan was for £10,000 over 60 months, with a monthly... (4 pages)View decision -
Decision Reference DRN0057173
11 Jan 2017 Advantage Insurance Company Limited UpheldInsurance (excluding PPI)Miss B complained about Advantage Insurance Company Limited. She isn’t happy with the way they’ve handled her car insurance claim.backgroundMiss B held a car insurance policy with Advantage Insurance Company Limited. In November 2015 she had a car accident and made a cla... (2 pages)View decision -
Decision Reference DRN-5677349
18 Jul 2025 Advantage Insurance Company Limited UpheldInsuranceDRN-5677349 The complaint Mr D complains about Advantage Insurance Company Limited (“Hastings Direct”) for declining his claim for damage caused by an escape of water. He wants Hastings Direct to settle his claim and pay for the damage. What happened Mr D insured his home with Hastings ... (3 pages)View decision -
Decision Reference DRN-4200613
18 Oct 2023 Hastings Insurance Services Limited Not upheldInsuranceDRN-4200613 The complaint Mr and Mrs L complain that Hastings Insurance Services Limited (trading as Hastings Direct) was initially unable to renew their home insurance. Both Mr and Mrs L are both named policyholders, so any claim or complaint is brought by them both. But for simplicity, a... (2 pages)View decision -
Decision Reference DRN7096597
6 Dec 2017 Advantage Insurance Company Limited UpheldInsurance (excluding PPI)Mr G complains about Advantage Insurance Company Limited, trading as Hastings Direct’shandling of his claim after his car was stolen.backgroundMr G advertised his car for sale in January 2017. He was contacted by someone asking tolook at his car one evening. They met ... (3 pages)View decision -
Decision Reference DRN5370234
25 Mar 2015 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mrs V complains about the way Advantage Insurance Company Limited (trading as Hastings Direct) has handled a claim under her motor insurance policy.background Mrs V’s car was written off when the retractable barriers at a school entrance rose up unexpectedly. She report... (3 pages)View decision -
Decision Reference DRN-3897681
15 Feb 2023 Hastings Insurance Services Limited Not upheldInsuranceDRN-3897681 The complaint Mr C complains that Hastings Insurance Services Limited (trading as Hastings Direct) is responsible for poor telephone service in connection with a motor insurance policy. What happened For the year from late September 2021, Mr C took out a motor insurance policy.... (2 pages)View decision -
Decision Reference DRN-5373323
10 Apr 2025 Hastings Insurance Services Limited Not upheldInsuranceDRN-5373323 The complaint Mr T complains about how Hastings Insurance Services Limited trading as Hastings Direct (Hastings Direct) dealt with a proposed cancellation of his policy and refunds due. References to Hastings Direct in this decision include their agents. Mr T was supported... (5 pages)View decision
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