We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 596 results
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Decision Reference DRN7096597
6 Dec 2017 Advantage Insurance Company Limited UpheldInsurance (excluding PPI)Mr G complains about Advantage Insurance Company Limited, trading as Hastings Direct’shandling of his claim after his car was stolen.backgroundMr G advertised his car for sale in January 2017. He was contacted by someone asking tolook at his car one evening. They met ... (3 pages)View decision -
Decision Reference DRN5370234
25 Mar 2015 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mrs V complains about the way Advantage Insurance Company Limited (trading as Hastings Direct) has handled a claim under her motor insurance policy.background Mrs V’s car was written off when the retractable barriers at a school entrance rose up unexpectedly. She report... (3 pages)View decision -
Decision Reference DRN1508319
9 Mar 2017 Hastings Insurance Services Limited Not upheldInsurance (excluding PPI)Mr M’s unhappy about the way Hastings Insurance Services Limited (trading as Hastings Direct) cancelled his motor insurance policy and treated him when a direct debit wasn’t honoured.backgroundHastings Direct accepts it gave Mr M some wrong information, took money from... (2 pages)View decision -
Decision Reference DRN-4910930
31 Jul 2024 Hastings Insurance Services Limited Not upheldConsumer CreditDRN-4910930 The complaint Mr F has complained Hastings Insurance services Limited, trading as Hastings Direct, is asking him to repay a personal loan he didn’t take out. What happened In November 2023, Mr F fell for a scam. Mr F, after seeing an advert on social media, applied for an in... (3 pages)View decision -
Decision Reference DRN0096258
20 Jul 2015 Advantage Insurance Company Limited UpheldInsurance (excluding PPI)Mr S is unhappy about the way Advantage Insurance Company Limited (trading as Hastings Direct) has handled a claim on his motor insurance policy and with its valuation of his car.backgroundMr S was involved in an incident. He made a claim on his policy with Hasting... (2 pages)View decision -
Decision Reference DRN-3050555
15 Oct 2021 Lloyds Bank General Insurance Limited Not upheldInsuranceDRN-3050555 The complaint Mr S complains that Lloyds Bank General Insurance Limited rejected a claim under his home insurance for damage to his wife’s glasses. Mr S had a home insurance policy with Hastings Direct. Hastings Direct is an insurance intermediary; the policy was underwritten b... (2 pages)View decision -
Decision Reference DRN2429156
28 Feb 2017 Hastings Insurance Services Limited Not upheldInsurance (excluding PPI)Miss M complains that Hastings Insurance Services Limited (trading as Hastings Direct) mishandled a claim on her motor insurance.backgroundMiss M says the other driver was at fault for damage to her car in a road traffic accident. Ms M complained that her insurer shou... (2 pages)View decision -
Decision Reference DRN-3797594
13 Dec 2022 Hastings Insurance Services Limited Not upheldInsuranceDRN-3797594 The complaint Mr C complains that, during renewal of his car insurance policy, Hastings Insurance Services Limited trading as Hastings Direct (“Hastings”) didn’t take into account a claim on his policy, and when this was applied later it led to an increase in his premium. What ... (3 pages)View decision -
Decision Reference DRN-2341208
4 Apr 2021 Advantage Insurance Company Limited Not upheldInsuranceDRN-2341208 The complaint Mr O complained his car insurance provider, Hastings Insurance Services Limited, trading as Hastings Direct renewed his car insurance policy automatically without his consent. What happened Mr O took out a car insurance policy with Hastings Direct however when he ... (2 pages)View decision -
Decision Reference DRN2250554
7 Nov 2014 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mr A complains about the way in which Advantage Insurance Company Limited (trading as Hastings Direct) handled a claim he made under his motor insurance policy and his subsequent complaint. Secondly he says he was mis-sold substitute car cover as he wasn’t provided with a replacement ve... (2 pages)View decision
