We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 667 results
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Decision Reference DRN7096597
6 Dec 2017 Advantage Insurance Company Limited UpheldInsurance (excluding PPI)Mr G complains about Advantage Insurance Company Limited, trading as Hastings Direct’shandling of his claim after his car was stolen.backgroundMr G advertised his car for sale in January 2017. He was contacted by someone asking tolook at his car one evening. They met ... (3 pages)View decision -
Decision Reference DRN5370234
25 Mar 2015 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mrs V complains about the way Advantage Insurance Company Limited (trading as Hastings Direct) has handled a claim under her motor insurance policy.background Mrs V’s car was written off when the retractable barriers at a school entrance rose up unexpectedly. She report... (3 pages)View decision -
Decision Reference DRN-3897681
15 Feb 2023 Hastings Insurance Services Limited Not upheldInsuranceDRN-3897681 The complaint Mr C complains that Hastings Insurance Services Limited (trading as Hastings Direct) is responsible for poor telephone service in connection with a motor insurance policy. What happened For the year from late September 2021, Mr C took out a motor insurance policy.... (2 pages)View decision -
Decision Reference DRN-5373323
10 Apr 2025 Hastings Insurance Services Limited Not upheldInsuranceDRN-5373323 The complaint Mr T complains about how Hastings Insurance Services Limited trading as Hastings Direct (Hastings Direct) dealt with a proposed cancellation of his policy and refunds due. References to Hastings Direct in this decision include their agents. Mr T was supported... (5 pages)View decision -
Decision Reference DRN-5991433
2 Dec 2025 Hastings Financial Services Limited Not upheldConsumer CreditDRN-5991433 The complaint Mr T has complained that Hastings Financial Services Limited, trading as Hastings Direct, lent to him irresponsibly without carrying our appropriate affordability checks What happened In March 2024, Mr T entered into a fixed sum loan agreement with Hastings Dir... (3 pages)View decision -
Decision Reference DRN-5934111
5 Feb 2026 Hastings Financial Services Limited Not upheldConsumer CreditDRN-5934111 The complaint Miss E says Hastings Financial Services Limited, trading as Hastings Direct, irresponsibly lent to her. What happened Miss E took out a loan for £10,000 over 60 months on 25 June 2024 with monthly repayments of £228.88. She says she was already heavily indebted... (2 pages)View decision -
Decision Reference DRN5528611
9 Feb 2017 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mr H is unhappy with how Advantage Insurance Company Limited, trading as “Hastings Direct” has handled a claim under his motor insurance policy.backgroundMr H was involved in an accident in September 2015. He contacted Hastings Direct after to report this. Following the c... (3 pages)View decision -
Decision Reference DRN0096258
20 Jul 2015 Advantage Insurance Company Limited UpheldInsurance (excluding PPI)Mr S is unhappy about the way Advantage Insurance Company Limited (trading as Hastings Direct) has handled a claim on his motor insurance policy and with its valuation of his car.backgroundMr S was involved in an incident. He made a claim on his policy with Hasting... (2 pages)View decision -
Decision Reference DRN-6203220
11 Mar 2026 Hastings Financial Services Limited Not upheldConsumer CreditDRN-6203220 Complaint Mr F has complained about a loan Hastings Financial Services Limited (“Hastings Direct”) provided to him. He says that the repayments to the loan were not affordable and so it was irresponsibly provided to him. Background Hastings Direct provided Mr F with a loan ... (3 pages)View decision -
Decision Reference DRN1508319
9 Mar 2017 Hastings Insurance Services Limited Not upheldInsurance (excluding PPI)Mr M’s unhappy about the way Hastings Insurance Services Limited (trading as Hastings Direct) cancelled his motor insurance policy and treated him when a direct debit wasn’t honoured.backgroundHastings Direct accepts it gave Mr M some wrong information, took money from... (2 pages)View decision