We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 601 results
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Decision Reference DRN2185063
17 Sep 2019 Hastings Insurance Services Limited UpheldInsurance (excluding PPI)Mr D and Mr A have complained about how Hastings Insurance Services Limited dealt with Mr D’s motor insurance policy.background Mr D had a policy with Hastings, on which Mr A was the named driver. Mr D said that Hastings unfairly increased his monthly premium and that, after his policy was... (3 pages)View decision -
Decision Reference DRN-5066823
30 Oct 2024 Hastings Insurance Services Limited Not upheldInsuranceDRN-5066823 The complaint Mr D complains that Hastings Insurance Services Limited (“Hastings”) mishandled his motor insurance policy. What happened In 2022, Mr D got a new car. For the year from late January 2024, Mr D had an insurance policy to cover his car through Hastings (an insu... (3 pages)View decision -
Decision Reference DRN8260771
12 Jun 2020 Hastings Insurance Services Limited UpheldInsurance (excluding PPI)This complaint is about the service and information Mr S received from Hastings InsuranceServices Limited (Hastings) when he made an amendment to his motor insurance policy.I issued a provisional decision on this complaint in May 2020. Neither Mr S nor Hastings provided any further informa... (3 pages)View decision -
Decision Reference DRN-4326751
31 Aug 2023 Hastings Insurance Services Limited UpheldInsuranceDRN-4326751 The complaint Mr S complained that inaccurate advice by Hastings Insurance Services Limited (“Hastings”) triggered the collapse of his house sale and led to financial consequences for him. Hastings were acting as broker to Mr S in the provision of his home insurance needs. What... (8 pages)View decision -
Decision Reference DRN9318851
20 Jun 2019 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mr G has a motor insurance policy with Advantage Insurance Company Limited, trading asHastings Direct. He complains that it refused his request to change his car under the policy.background The background to this complaint was set out in my provisional decision in May ... (4 pages)View decision -
Decision Reference DRN-2473967
4 Jan 2021 Hastings Insurance Services Limited Not upheldInsuranceDRN-2473967 The complaint Mr A complains that Hastings Insurance Services Limited (trading as People’s Choice) unfairly cancelled his motor insurance policy. What happened The Financial Ombudsman Service deals with a consumer complaint against one regulated financial firm at a time. In our... (6 pages)View decision -
Decision Reference DRN-4110801
5 May 2023 Hastings Insurance Services Limited UpheldInsuranceDRN-4110801 The complaint Mr M complains about how Hastings Insurance Services Limited (“Hastings”) handled the renewal of his car insurance policy meaning that he had to pay more for a new policy. What happened Mr M had a motor insurance policy arranged through Hastings as his broker whic... (3 pages)View decision -
Decision Reference DRN-4483354
21 Dec 2023 Hastings Insurance Services Limited Not upheldInsuranceDRN-4483354 The complaint Mr A has complained about the service he says he received from Hastings Insurance Services Limited (Hastings). What happened Mr A bought a car insurance policy through an administrator Hastings in January 2021. Hastings said he owed a balance when this policy didn... (3 pages)View decision -
Decision Reference DRN2609149
27 Nov 2019 Hastings Insurance Services Limited UpheldInsurance (excluding PPI)Mr B complained that Hastings Insurance Services Limited wrongly cancelled his motor insurance policy for non-payment of his premium.background Hastings cancelled Mr B’s policy because they said he hadn’t paid his premium. But he said he was able to pay it and they shouldn’t have cancelled... (3 pages)View decision -
Decision Reference DRN8858667
29 Jun 2018 Hastings Insurance Services Limited UpheldInsurance (excluding PPI)Mr F has complained that Hastings Insurance Services Limited didn't automatically renew his motorbike insurance policy.backgroundHasting arranged a motorbike policy for Mr F in 2015 which renewed automatically. In 2017 Mr F was in an accident and afterwards learnt t... (2 pages)View decision
