We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 601 results
-
Decision Reference DRN-4617576
28 Feb 2024 Hastings Insurance Services Limited Not upheldInsuranceDRN-4617576 The complaint Miss P complains that Hastings Insurance Services Limited (“Hastings”) unfairly cancelled her motor insurance policy. What happened Miss P took out a motor insurance policy for the year from 20 August 2022. Hastings acted as an intermediary and policy administrato... (4 pages)View decision -
Decision Reference DRN-4794695
12 Jun 2024 Hastings Insurance Services Limited UpheldInsuranceDRN-4794695 The complaint Miss L and her mother Ms C complain that Hastings Insurance Services Limited (“Hastings”) mishandled a motor insurance policy. What happened Ms C was born in the late 1950’s outside the UK. She became resident in the UK in the late 1970’s. In late April 2022, Miss... (4 pages)View decision -
Decision Reference DRN3365793
5 Dec 2014 Hastings Insurance Services Ltd Not upheldInsurance (excluding PPI)Miss G complains that Hastings Insurance Services Limited did not give her adequate notice that it was cancelling her motor insurance policy. backgroundMiss G insured her car with Hastings and paid the premium by monthly instalments, which were collected by direct debit. There was insuf... (2 pages)View decision -
Decision Reference DRN-4240305
25 Jul 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4240305 The complaint Miss R complains about the way Advantage Insurance Company Limited, trading as Hastings, handled her motor insurance claim and the poor service she received. What happened Miss R insured her car with Hastings. In June 2022, she had a car accident. Hastings subsequ... (5 pages)View decision -
Decision Reference DRN2271813
23 Jul 2019 Hastings Insurance Services Limited UpheldInsurance (excluding PPI)Mr J complains that Hastings Insurance Services Limited renewed his motor insurance policy against his wishes.backgroundMr J got a renewal invitation from Hastings on 6 September 2018. He emailed it to say he didn’t want the policy renewed. He didn’t think he’d agreed to automatic renewal.... (3 pages)View decision -
Decision Reference DRN-3910594
26 Jun 2023 Hastings Insurance Services Limited UpheldInsuranceDRN-3910594 The complaint Mr M complains Hastings Insurance Services Limited cancelled his car insurance policy. What happened In September 2021, Mr M took out a car insurance policy though Hastings, a broker. He agreed to pay the annual premium in monthly instalments and so Hastings arran... (3 pages)View decision -
Decision Reference DRN-4196455
28 Sep 2023 Hastings Insurance Services Limited Not upheldInsuranceDRN-4196455 The complaint Mr S complains about Hastings Insurance Services Limited (Hastings) not renewing his motor insurance policy. This decision concerns Hastings as the insurance broker responsible for arranging and administering Mr S’s policy. It doesn’t concern the insurer of the po... (3 pages)View decision -
Decision Reference DRN-3831785
3 Jan 2023 Hastings Insurance Services Limited Not upheldInsuranceDRN-3831785 The complaint Miss P complains about Hastings Insurance Services Limited and her belief that a Hastings employee accessed her personal information unlawfully to make personal calls to her. Miss P also doesn’t feel as though Hastings took the seriousness of her concerns seriousl... (3 pages)View decision -
Decision Reference DRN4885713
10 Jan 2020 Hastings Insurance Services Limited UpheldInsurance (excluding PPI)Mr A has complained that Hastings Insurance Services Limited failed to add a temporary vehicle to his motor insurance policy. He said this caused him additional costs and undue stress, for which he feels Hastings should pay him further compensation.backgroundI issued a provisional decision... (5 pages)View decision -
Decision Reference DRN8385828
20 Nov 2019 Hastings Insurance Services Limited UpheldInsurance (excluding PPI)Mr R complains that Hastings Insurance Services Limited provided him with poor service in relation to the motor insurance policy he bought through it. Mr R is represented by his father, “Mr R2”, a named driver on the policy.backgroundOn 26 April 2018, Mr R told Hastings he wanted to change... (4 pages)View decision
