We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 634 results
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Decision Reference DRN9414987
30 Jul 2020 Hastings Insurance Services Limited Not upheldInsurance (excluding PPI)Miss H has complained about Hastings Insurance Services Limited’s handling of her car insurance policy.backgroundMiss H took out car insurance through Hastings who acted as broker. Hastings sold and administered the policy. The policy was underwritten by another business (the insurer).The ... (3 pages)View decision -
Decision Reference DRN-4036388
30 Jun 2023 Hastings Insurance Services Limited Not upheldConsumer CreditDRN-4036388 The complaint Mr D complains that Hastings Insurance Services Limited (Hastings) collected incorrect premiums for his car insurance policy, and then asked him to pay in full when he wanted to change his car. What happened Mr D entered a credit agreement with Hastings in March ... (3 pages)View decision -
Decision Reference DRN3276826
21 Feb 2018 Hastings Insurance Services Limited Not upheldInsurance (excluding PPI)Mr B has complained about Hastings Insurance Services Limited’s actions after he claimed on his motor insurance policy.backgroundMr B was in an accident when another driver ran into the back of his car. Mr B spoke to Hastings and said he wanted to claim for the repa... (3 pages)View decision -
Decision Reference DRN-3778479
7 Nov 2022 Hastings Insurance Services Limited UpheldInsuranceDRN-3778479 The complaint Mr B complains that Hastings Insurance Services Limited mishandled his motor insurance policy. Where I refer to Hastings, I refer to the above-named company and I include employees and others insofar as I hold Hastings responsible for their acts or omissions. What... (4 pages)View decision -
Decision Reference DRN-4118880
29 Aug 2023 Hastings Insurance Services Limited Not upheldInsuranceDRN-4118880 The complaint Mr K complains about the level of service provided by Hastings Insurance Services Limited in administering his motor insurance policy. He wants his money returned, his credit rating reinstated, and his card details deleted from Hastings’ records. What happened Mr... (3 pages)View decision -
Decision Reference DRN-3793936
14 Nov 2022 Hastings Insurance Services Limited Not upheldInsuranceDRN-3793936 The complaint Mr F complains on behalf of Miss F about how Hastings Insurance Services Limited (Hastings) administered the payments for her motor insurance policy. What happened For ease of reading, I’ll refer to Miss F throughout. Miss F had a motor insurance policy arranged t... (4 pages)View decision -
Decision Reference DRN-4146803
12 Sep 2023 Hastings Insurance Services Limited Not upheldInsuranceDRN-4146803 The complaint Mr H complains that Hastings Insurance Services Limited mishandled his motor insurance policy. What happened For the year from early August 2022, Mr H renewed a Hastings motor insurance policy. Hastings was an insurance intermediary and policy administrator. Mr H ... (3 pages)View decision -
Decision Reference DRN-4506514
30 Jan 2024 Hastings Insurance Services Limited UpheldInsuranceDRN-4506514 The complaint Mr and Mrs W complain that Hastings Insurance Services Limited (Hastings) mis-sold their home insurance policy. What happened Mr and Mrs W bought a home insurance policy with Hastings, via a price comparison website. They said that during the purchase of the polic... (3 pages)View decision -
Decision Reference DRN-3301461
4 Mar 2022 Hastings Insurance Services Limited Not upheldInsuranceDRN-3301461 The complaint Mr D complains that Hastings Insurance Services Limited didn’t refer his contents insurance claim for theft to the underwriter and that it later directed his claim to a third-party claims service. What happened Mr D took out contents insurance cover in October 201... (3 pages)View decision -
Decision Reference DRN-4617576
28 Feb 2024 Hastings Insurance Services Limited Not upheldInsuranceDRN-4617576 The complaint Miss P complains that Hastings Insurance Services Limited (“Hastings”) unfairly cancelled her motor insurance policy. What happened Miss P took out a motor insurance policy for the year from 20 August 2022. Hastings acted as an intermediary and policy administrato... (4 pages)View decision
