We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 601 results
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Decision Reference DRN-4196455
28 Sep 2023 Hastings Insurance Services Limited Not upheldInsuranceDRN-4196455 The complaint Mr S complains about Hastings Insurance Services Limited (Hastings) not renewing his motor insurance policy. This decision concerns Hastings as the insurance broker responsible for arranging and administering Mr S’s policy. It doesn’t concern the insurer of the po... (3 pages)View decision -
Decision Reference DRN-2012684
18 Aug 2020 Hastings Insurance Services Limited UpheldInsuranceDRN-2012684The complaintMrs M complains that Hastings Insurance Services Limited has unfairly applied charges after she cancelled her policy following a failed payment collection attempt. What happenedMrs M renewed her car insurance policy in August 2019. During the renewal process she dec... (3 pages)View decision -
Decision Reference DRN-3126850
11 Nov 2021 Hastings Insurance Services Limited Not upheldInsuranceDRN-3126850 The complaint Mr H complains about how Hastings Insurance Services Limited administered his motor insurance policy. What happened Mr H’s policy taken out through Hastings came up for renewal and it sent him notice of automatic renewal with the same insurer but at an increased p... (2 pages)View decision -
Decision Reference DRN-5127563
22 Nov 2024 Hastings Insurance Services Limited UpheldConsumer CreditDRN-5127563 The complaint Mr P complains that Hastings Insurance Service Limited (“Hastings”) registered a default on his credit file when he missed an instalment payment on his car insurance policy. He says he never received a default notice and feels that it was unfair of Hastings to ... (3 pages)View decision -
Decision Reference DRN-1695850
27 Mar 2020 Hastings Insurance Services Limited Not upheldInsuranceDRN-1695850The complaintMrs A has complained that Hastings Insurance Services Limited said at the end of her 12- month policy term, that £236.10 was still owed. What happenedIn 2018, Mrs A’s partner set up a car insurance policy for her. The monthly payments were made by direct debit from ... (2 pages)View decision -
Decision Reference DRN0845718
28 Sep 2017 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mr S says he got poor service from Hastings Insurance Services Limited after he made a claim on his motor insurance policy.backgroundMr S’s car was badly damaged in an accident in December 2016. Hastings said it was a total loss and offered Mr S £1,500, less the ... (2 pages)View decision -
Decision Reference DRN-3459664
30 May 2022 Hastings Insurance Services Limited UpheldInsuranceDRN-3459664 The complaint Mr M complained that Hastings Insurance Services Limited renewed his motor insurance policy without his consent. What happened Hastings emailed Mr M in October 2021 saying they’d renewed his car insurance for the forthcoming year. But Mr M said he hadn’t asked the... (2 pages)View decision -
Decision Reference DRN-3250154
3 Mar 2022 Hastings Insurance Services Limited Not upheldInsuranceDRN-3250154 The complaint Mr M complains that Hastings Insurance Services Limited mishandled his motor insurance policy. Where I refer to Hastings, I include employees and others insofar as I hold Hastings responsible for their acts or omissions. What happened Mr M had a small car. On 2 Au... (3 pages)View decision -
Decision Reference DRN6343831
8 Feb 2019 Hastings Insurance Services Limited Not upheldInsurance (excluding PPI)Mr H complains that Hastings Insurance Services Limited, a broker, sent personal information about his motor insurance policy to his work mobile phone. backgroundIn May 2018, Mr H used a price comparison website and took out a motor insurance policy and related credit ... (2 pages)View decision -
Decision Reference DRN4860072
20 Apr 2020 Hastings Insurance Services Limited UpheldInsurance (excluding PPI)Miss H and Mr H complain about the customer service they received from HastingsInsurance Services Limited after they changed the car insured on their motor insurancepolicy.background Mr H has a motor insurance policy with Hastings. Miss H is the sole named driver on thispolicy. The policy ... (6 pages)View decision
