We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 601 results
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Decision Reference DRN-4587793
29 Jan 2024 Hastings Insurance Services Limited Not upheldInsuranceDRN-4587793 The complaint Mr P and Ms M complain that Hastings Insurance Services Limited (“Hastings”) debited more than they should’ve for a monthly instalment towards their premium for their car insurance policy. Ms M has acted as the main representative during the complaint process. So,... (3 pages)View decision -
Decision Reference DRN1885369
14 Dec 2016 Hastings Insurance Services Limited Not upheldInsurance (excluding PPI)Mr C’s complained that Hastings Insurance Services Limited renewed his motor insurance policy and its service to him was poor.backgroundIn 2015 Mr C bought a policy with Hastings and it renewed his policy this year. Mr C complained to Hastings about the following: Has... (2 pages)View decision -
Decision Reference DRN8353126
16 Feb 2017 Hastings Insurance Services Limited Not upheldInsurance (excluding PPI)Mr S complains about how Hastings Insurance Services Limited managed his motor insurance policy. Hastings is the claims handler and administrator for Mr S’ policy on behalf of the insurer.Mr S is represented in this complaint by his mother, Mrs H.backgroundMr S says a... (7 pages)View decision -
Decision Reference DRN2684045
18 Feb 2016 Hastings Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr S complains that Hastings Insurance Services Ltd mishandled his motor insurance.backgroundHastings acts an intermediary between consumers and a number of insurance companies. Mr S complained that It gave him a quote a few weeks before his car insurance was due to ex... (2 pages)View decision -
Decision Reference DRN7696551
23 Mar 2016 Hastings Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr L’s complained that Hastings Insurance Services Ltd didn’t tell him before it renewed his motor insurance policy. backgroundMr L bought his motor insurance policy to start on 5 July 2013 and Hastings automatically renewed it in 2014 and 2015. On 13 July 2015 Mr L w... (2 pages)View decision -
Decision Reference DRN-4138932
18 May 2023 Hastings Insurance Services Limited Not upheldInsuranceDRN-4138932 The complaint Mr C is unhappy Hastings Insurance Services Limited (Hastings) relied on external accident records, rather than what he told them, when arranging his car insurance policy. He’s also unhappy that he had to call Hastings to amend driving licence details before he co... (2 pages)View decision -
Decision Reference DRN1696812
22 Jan 2015 Hastings Insurance Services Ltd UpheldInsurance (excluding PPI)Mr B has complained about Hastings Insurance Services Ltd charging him an additional premium on his motor insurance policy after it altered his occupational status.backgroundMr B took out a motor insurance policy with Hastings over the phone on 17 March 2014. Cover commenced on 24 Marc... (2 pages)View decision -
Decision Reference DRN-3630692
6 Nov 2022 Hastings Insurance Services Limited UpheldInsuranceDRN-3630692 The complaint Miss N complains that Hastings Insurance Services Limited (“Hastings”) hasn’t treated her fairly following a claim made under her car insurance policy. What happened The catalytic converter was stolen from Miss N’s vehicle in March 2022. She made a claim to her in... (3 pages)View decision -
Decision Reference DRN2699268
17 Oct 2014 Hastings Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr Q complains that when he cancelled his motor insurance policy, after scrapping his car, Hastings Insurance Services Ltd charged him a cancellation fee.backgroundMr Q bought a motor insurance policy with Hastings in May 2012 through its website. The policy was renewed in June 2013. Mr Q... (2 pages)View decision -
Decision Reference DRN-5155320
2 Dec 2024 Hastings Insurance Services Limited Not upheldInsuranceDRN-5155320 The complaint Mr H complains that Hastings Insurance Services Limited (Hastings) didn’t inform him about a change in the terms of his motor insurance policy. What happened Mr H holds a motor insurance policy administered by Hastings. When he changed his vehicle, he alerted H... (2 pages)View decision
