We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 601 results
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Decision Reference DRN1696812
22 Jan 2015 Hastings Insurance Services Ltd UpheldInsurance (excluding PPI)Mr B has complained about Hastings Insurance Services Ltd charging him an additional premium on his motor insurance policy after it altered his occupational status.backgroundMr B took out a motor insurance policy with Hastings over the phone on 17 March 2014. Cover commenced on 24 Marc... (2 pages)View decision -
Decision Reference DRN-1543063
16 Jul 2020 Hastings Insurance Services Limited UpheldInsuranceDRN-1543063 The complaintMr H complains Hastings Insurance Services Limited linked an unrelated claim to him when he attempted to insure his car with them. He’s also unhappy the same issue occurred when he tried to take out a policy again a few months later. The details of this complaint ... (2 pages)View decision -
Decision Reference DRN-5155320
2 Dec 2024 Hastings Insurance Services Limited Not upheldInsuranceDRN-5155320 The complaint Mr H complains that Hastings Insurance Services Limited (Hastings) didn’t inform him about a change in the terms of his motor insurance policy. What happened Mr H holds a motor insurance policy administered by Hastings. When he changed his vehicle, he alerted H... (2 pages)View decision -
Decision Reference DRN-2933779
3 Aug 2021 Hastings Insurance Services Limited Not upheldInsuranceDRN-2933779 The complaint Miss L complains that Hastings insurance Services Limited cancelled her motor insurance policy and applied cancellation charges when she told it she had sold her car. She is willing to pay no more than the outstanding balance of the annual premium. What happened M... (2 pages)View decision -
Decision Reference DRN5906017
20 May 2019 Hastings Insurance Services Limited UpheldInsurance (excluding PPI)Mr A is unhappy with the delays caused by Hastings Insurance Services Limited when dealing with a payment for his car insurance policy. And being sent incorrect balance information following his payment.backgroundMr A contacted Hastings to make a payment for the full ... (2 pages)View decision -
Decision Reference DRN6528864
3 Apr 2019 Hastings Insurance Services Limited Not upheldInsurance (excluding PPI)Miss D complains that Hastings Insurance Services Limited cancelled her motor insurance policy in error. backgroundIn October 2017, a third party driver alleged that Miss D damaged her car whilst driving. Miss D firmly disputed that and reported the matter to Hastin... (3 pages)View decision -
Decision Reference DRN9141638
7 Oct 2014 Hastings Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr N complains that Hastings Insurance Services Ltd charged him a £35 amendment fee after it discovered that he had a non-fault claim that hadn’t been disclosed. He would like Hastings to waive the fee.backgroundMr N arranged a motor insurance policy for his motor bike with Hastings aft... (2 pages)View decision -
Decision Reference DRN-3945425
12 May 2023 Hastings Insurance Services Limited Not upheldInsuranceDRN-3945425 The complaint Mr M complains that Hastings Insurance Services Limited incorrectly renewed his motor insurance policy. What happened Mr M went online and used Hastings as an intermediary to set up a policy between him and an insurance company for the year from late July 2021. In... (3 pages)View decision -
Decision Reference DRN6634006
17 Jun 2013 Hastings Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr J’s principle complaint is that after he made a claim under his motor insurance policy, he discovered that his entitlement to a courtesy car was not what he had thought it to be, leading to financial loss. He considers that the cover was mis-sold by Hastings Insurance Company Limited... (2 pages)View decision -
Decision Reference DRN-2962203
10 Sep 2021 Hastings Insurance Services Limited UpheldInsuranceDRN-2962203 The complaint Ms S complains that Hastings Insurance Services Limited unfairly increased the premium on her motor insurance policy, and charged her a cancellation fee when she cancelled it as a result. What happened Ms S took out a motor insurance policy through Hastings. She a... (3 pages)View decision
