We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 599 results
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Decision Reference DRN7452386
10 Apr 2013 Shop Direct Finance Company Limited Not upheldBanking and creditMr B complains that Shop Direct Finance Company Limited (Shop Direct) assigned his accounts to another company, that defaults have been registered on his credit file and that he has not been provided with documents that he has requested.backgroundMr B agreed repayment arrangements with S... (2 pages)View decision -
Decision Reference DRN5395348
31 Oct 2013 Shop Direct Finance Company Limited Not upheldBanking and creditMr B complains that Shop Direct Finance Company Limited will not give him an early settlement figure for his account.backgroundMr B had a number of credit agreements with Shop Direct. He had an account with running account credit on which the credit limit was set periodically and he h... (2 pages)View decision -
Decision Reference DRN8760971
23 Feb 2016 Shop Direct Finance Company Limited Not upheldBanking and creditMs K complains about issues that she experienced when using a store account provided by Shop Direct Finance Company Limited.backgroundMs K had a store account which was provided by Shop Direct. She contacted Shop Direct by e-mail in early September 2015 to change he... (2 pages)View decision -
Decision Reference DRN4105368
31 Mar 2014 Castle Finance Direct Limited UpheldBanking and creditMiss G complains that she has been charged a fee of £69.95 by Castle Finance Direct Limited for providing her with a loan but that she has not received a loan and that it has not responded to her requests for a refund.backgroundMiss G paid a £69.95 fee to Castle Finance in June 20... (1 page)View decision -
Decision Reference DRN8541939
16 May 2016 Shop Direct Finance Company Limited Not upheldBanking and creditMr M complains that Shop Direct Finance Company Limited hasn’t refunded to his account the money that he paid for a TV but which he returned by courier. backgroundMr M has an account with Shop Direct. He used that account to buy a TV. He wanted to return the TV so ... (2 pages)View decision -
Decision Reference DRN4019460
31 Jul 2013 Shop Direct Finance Company Limited Not upheldBanking and creditMr F complains that a laptop computer that he bought is faulty and that Shop Direct Finance Company Limited will not repair it. backgroundMr F bought a laptop computer from Shop Direct in December 2010. There was a problem with it in early 2011 that was corrected by Shop Direct. Mr F c... (2 pages)View decision -
Decision Reference DRN4450147
7 Nov 2017 Shop Direct Finance Company Limited Not upheldBanking and creditMr G complains that Shop Direct Finance Company Limited won’t refund to his account the amount that he’s been charged for goods that he didn’t receive.backgroundMr G used his account with Shop Direct to make three different orders in November 2016. The first order in... (2 pages)View decision -
Decision Reference DRN2453740
22 Mar 2017 Shop Direct Finance Company Limited Not upheldBanking and creditMr M complains that Shop Direct Finance Company Limited (trading as “Very”) won’t refund him what he paid for a television he returned, and gave him conflicting information about whether he would receive a refund.backgroundIn October 2015 Mr M bought a television from ... (2 pages)View decision -
Decision Reference DRN6335438
26 Jun 2015 Shop Direct Finance Company Limited Not upheldBanking and creditMrs D complains that Shop Direct Finance Company Limited will not compensate her for the damage that has been caused to her bed by bedding that she bought. Her complaint is made against Shop Direct Finance Company Limited under section 75 of the Consumer Credit Act ... (2 pages)View decision -
Decision Reference DRN6396122
30 Nov 2016 Creation Consumer Finance Ltd UpheldBanking and creditMrs B complains about the adverse information that Creation Consumer Finance Limited has recorded on her credit file.backgroundMrs B entered into a fixed sum loan agreement with Creation Consumer Finance in December 2015 to finance her purchase of some furniture. She c... (2 pages)View decision
