We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 650 results
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Decision Reference DRN7392909
29 Sep 2016 Blue Finance Management Limited UpheldBanking and creditMiss C complains that Blue Finance Management Limited, trading as Debt Plan Direct, hasn’t paid her the agreed settlement amount of £621. She is being helped with her complaint by a representative.backgroundDebt Plan Direct made a settlement offer to Miss C of £621 in Mar... (1 page)View decision -
Decision Reference DRN0338510
7 Jan 2014 Loans Direct UK Limited UpheldBanking and creditMr S complains that Loans Direct UK Limited charged him a fee but did not provide any services to him and has not refunded the fee to him. backgroundMr S applied to Loans Direct for a loan in June 2012. He was told that his application had been accepted and a fee of £49.99 was charg... (1 page)View decision -
Decision Reference DRN3613264
1 Oct 2013 Santander UK Plc Not upheldBanking and creditMr B complains that Santander UK plc, then trading as Abbey National, gave him incorrect information about an indemnity under the direct debit guarantee in 2007.backgroundA mortgage payment was collected by direct debit a month early from Mr B’s Santander account by his mortgage provider ... (1 page)View decision -
Decision Reference DRN7393109
5 Sep 2013 Shop Direct Finance Company Limited Not upheldBanking and creditMiss F complains that Shop Direct Finance Company Limited’s online account summary is misleading and inaccurate and that Shop Direct prices items on the basis of weekly payments but does not accept weekly payments.backgroundMiss F had an account with Shop Direct. She made weekly payment... (1 page)View decision -
Decision Reference DRN7452386
10 Apr 2013 Shop Direct Finance Company Limited Not upheldBanking and creditMr B complains that Shop Direct Finance Company Limited (Shop Direct) assigned his accounts to another company, that defaults have been registered on his credit file and that he has not been provided with documents that he has requested.backgroundMr B agreed repayment arrangements with S... (2 pages)View decision -
Decision Reference DRN5395348
31 Oct 2013 Shop Direct Finance Company Limited Not upheldBanking and creditMr B complains that Shop Direct Finance Company Limited will not give him an early settlement figure for his account.backgroundMr B had a number of credit agreements with Shop Direct. He had an account with running account credit on which the credit limit was set periodically and he h... (2 pages)View decision -
Decision Reference DRN8760971
23 Feb 2016 Shop Direct Finance Company Limited Not upheldBanking and creditMs K complains about issues that she experienced when using a store account provided by Shop Direct Finance Company Limited.backgroundMs K had a store account which was provided by Shop Direct. She contacted Shop Direct by e-mail in early September 2015 to change he... (2 pages)View decision -
Decision Reference DRN4105368
31 Mar 2014 Castle Finance Direct Limited UpheldBanking and creditMiss G complains that she has been charged a fee of £69.95 by Castle Finance Direct Limited for providing her with a loan but that she has not received a loan and that it has not responded to her requests for a refund.backgroundMiss G paid a £69.95 fee to Castle Finance in June 20... (1 page)View decision -
Decision Reference DRN8541939
16 May 2016 Shop Direct Finance Company Limited Not upheldBanking and creditMr M complains that Shop Direct Finance Company Limited hasn’t refunded to his account the money that he paid for a TV but which he returned by courier. backgroundMr M has an account with Shop Direct. He used that account to buy a TV. He wanted to return the TV so ... (2 pages)View decision -
Decision Reference DRN2453740
22 Mar 2017 Shop Direct Finance Company Limited Not upheldBanking and creditMr M complains that Shop Direct Finance Company Limited (trading as “Very”) won’t refund him what he paid for a television he returned, and gave him conflicting information about whether he would receive a refund.backgroundIn October 2015 Mr M bought a television from ... (2 pages)View decision