We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 634 results
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Decision Reference DRN1240535
10 Mar 2017 Mercedes-Benz Retail Group UK Limited Not upheldBanking and creditMiss A complains that Mercedes-Benz Retail Group UK Limited didn’t give her correct direct debit details to the credit provider under her hire purchase agreement so her direct debits weren’t paid.backgroundA car was supplied to Miss A under a hire purchase agreement... (2 pages)View decision -
Decision Reference DRN7247812
7 Jan 2014 Nationwide Building Society Not upheldBanking and creditMr M complains that Nationwide Building Society will not refund to him the money that he paid for a computer using his credit card. His complaint is made against Nationwide under section 75 of the Consumer Credit Act 1974.backgroundMr M bought a computer online in January 2013 using his... (1 page)View decision -
Decision Reference DRN-2199952
11 Feb 2021 Shop Direct Finance Company Limited Not upheldConsumer CreditDRN-2199952 The complaint Miss C complains about the customer service that she received from Shop Direct Finance Company Limited, trading as very, relating to her order of a wardrobe. What happened The details of this complaint are well known to both parties and have been set out by the in... (2 pages)View decision -
Decision Reference DRN9546824
1 Dec 2016 Shop Direct Finance Company Limited Not upheldBanking and creditMrs F complains that Shop Direct Finance Company Limited won’t replace, or pay for repairs to, her TV.backgroundMrs F bought a TV using finance supplied by Shop Direct in January 2014. The TV developed a fault in August 2015 which caused it to keep going onto the dem... (2 pages)View decision -
Decision Reference DRN2847948
22 Oct 2013 Barclays Bank Plc Not upheldBanking and creditMr B complains that he was given incorrect information by Barclays Bank PLC (trading as Barclays Direct) about closing his fixed rate savings account.our initial conclusionsThe adjudicator did not recommend that this complaint should be upheld. He concluded that Mr B had been told ... (2 pages)View decision -
Decision Reference DRN8366488
10 Jul 2017 Shop Direct Finance Company Limited Not upheldBanking and creditMrs K complains that Shop Direct Finance Company Limited won’t refund to her account the cost of an item that she didn’t receive. backgroundMrs K has a credit account with Shop Direct. She used it in December 2016 to order an item. She was sent a confirmation wh... (2 pages)View decision -
Decision Reference DRN0270514
20 Jun 2016 Shop Direct Finance Company Limited UpheldBanking and creditMiss F complains that Shop Direct Finance Company Limited won’t refund the interest that it has applied to her account. She also complains about the customer service that she has received.backgroundMiss F has an account with Shop Direct that she uses to make purch... (2 pages)View decision -
Decision Reference DRN5715000
16 Jan 2014 F D R Limited Not upheldBanking and creditG complains that FDR Limited incorrectly changed the company’s trading name on its merchant account which caused it financial losses and reputational damage. G is represented in this complaint by a director.backgroundG had a merchant account with FDR Limited. FDR Limited incorrectly ... (1 page)View decision -
Decision Reference DRN5436443
30 Jan 2018 Close Brothers Limited UpheldBanking and creditCompany B complains that Close Brothers Limited didn’t set up a direct debit correctly which led to its insurance policy being cancelled, a cancellation fee becoming payable and a default fee from Close Brothers. It’s being represented in this complaint by its director,... (2 pages)View decision -
Decision Reference DRN2623769
27 Apr 2017 Zopa Limited Not upheldBanking and creditMr C complains about the adverse information that Zopa Limited has recorded on his credit file. He also complains about its customer service.backgroundMr C entered into a fixed sum loan agreement with Zopa in February 2016. The monthly payments were to be made by dire... (2 pages)View decision
