We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 601 results
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Decision Reference DRN3833236
27 Jun 2013 Bank of Scotland Plc Not upheldBanking and creditMr and Mrs L complain that Bank of Scotland Plc (trading as Halifax) did not cancel a standing order as requested in October 2002.backgroundMr and Mrs L had been paying £5.42 each month by standing order. In October 2002, they instructed Halifax to cancel the standing order and to set u... (2 pages)View decision -
Decision Reference DRN9849501
14 Oct 2016 Express Gifts Ltd Not upheldBanking and creditMrs C complains that Express Gifts Limited, trading as Studio, has increased the rate of interest on her credit agreement without notice to her.backgroundMrs C signed a credit agreement with Studio in October 2011. The agreement said that: “The APR is 29.5% (variabl... (2 pages)View decision -
Decision Reference DRN8067591
20 Sep 2017 Tesco Personal Finance PLC Not upheldBanking and creditMr C complains that Tesco Personal Finance plc, trading as Tesco Bank, won’t refund to him the money that he paid for a fire-pit. His complaint is made against Tesco Bank under section 75 of the Consumer Credit Act 1974. backgroundMr C used his Tesco Bank credit card ... (2 pages)View decision -
Decision Reference DRN-5044229
7 Oct 2024 Tesco Personal Finance PLC Not upheldConsumer CreditDRN-5044229 The complaint Mrs H complains that Tesco Personal Finance plc, trading as Tesco Bank, has recorded a late payment on her credit file and that it gave her incorrect information. What happened Mrs H took a loan of £35,000 from Tesco Bank in March 2023. She agreed to repay the ... (2 pages)View decision -
Decision Reference DRN9238496
28 May 2014 Barclays Bank Plc Not upheldBanking and creditMr G complains that Barclays Bank PLC, trading as Barclaycard, will not refund to him the money that his wife paid for a gym membership. His complaint is made against Barclaycard under section 75 of the Consumer Credit Act 1974 and he is being helped with his complaint by his wife.ba... (2 pages)View decision -
Decision Reference DRN8799091
29 Oct 2014 Barclays Bank Plc Not upheldBanking and creditMs L complains that Barclays Bank PLC, trading as Barclaycard, will not refund to her the money that she paid for a coat on an online auction site.backgroundMs L paid £260 for a coat in November 2013 on an online auction site. She made the payment using her Barclaycard to a payment se... (2 pages)View decision -
Decision Reference DRN1814761
17 Jun 2015 Tesco Personal Finance PLC Not upheldBanking and creditMr E complains that Tesco Personal Finance plc, trading as Tesco Bank, will not refund to him the money that he paid for a car. His complaint is made against Tesco Bank under section 75 of the Consumer Credit Act 1974. backgroundMr E used his Tesco Bank credit ca... (2 pages)View decision -
Decision Reference DRN8658379
29 Jul 2014 MBNA Limited Not upheldBanking and creditMr D complains that MBNA Limited will not refund to him the money that he paid to a claims management company. backgroundMr D made two payments to a claims management company. It realised that it would not be able to provide the services to Mr D and agreed to refund the payments that he... (2 pages)View decision -
Decision Reference DRN4739157
30 Jan 2014 National Westminster Bank Plc Not upheldBanking and creditMr R, the executor of the late Mrs R’s estate, complains that National Westminster Bank Plc has provided statements for the late Mrs R’s account to a third party and that it told the third party that the closing cheque for the account was sent to Mr R.backgroundMr R complained to NatW... (1 page)View decision -
Decision Reference DRN-4314804
23 Aug 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4314804 The complaint Ms T complains about how Advantage Insurance Company Limited (“Advantage”) cancelled her motor insurance policy. What happened Ms T had a motor insurance policy arranged with Advantage covering her motorbike. In February 2022, Ms T added her partner to the policy ... (4 pages)View decision
