We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 601 results
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Decision Reference DRN4140640
26 Nov 2015 Lloyds Bank PLC Not upheldBanking and creditMr L complains that he did not authorise two payments which have been taken from his accounts with Lloyds Bank plc (previously Lloyds TSB Bank plc).backgroundMr L was on holiday overseas with his wife in December 2014. His wife bought a tablet computer for the local ... (2 pages)View decision -
Decision Reference DRN1218960
6 Apr 2018 Shop Direct Finance Company Limited UpheldBanking and creditMiss D complains about the adverse information that Shop Direct Finance Company Limited has recorded on her credit file. backgroundMiss D has an account with Shop Direct. She complained to this service in 2016 about the interest that was charged on her account. In res... (2 pages)View decision -
Decision Reference DRN5411650
4 May 2016 Shop Direct Finance Company Limited Not upheldBanking and creditMrs C complains about the interest that has been applied to her account by Shop Direct Finance Company Limited.backgroundMrs C has three accounts with Shop Direct. She bought some goods using one of the accounts on “buy now pay later” terms. She received a text mess... (2 pages)View decision -
Decision Reference DRN0733722
8 Jun 2015 TSB Bank plc Not upheldBanking and creditMr G complains that TSB Bank plc has allowed direct debits to be paid from his account when there was not enough money in the account, causing the account to become overdrawn, and about the charges that it has applied to his account.backgroundMr G has a cash accoun... (2 pages)View decision -
Decision Reference DRN-4314804
23 Aug 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4314804 The complaint Ms T complains about how Advantage Insurance Company Limited (“Advantage”) cancelled her motor insurance policy. What happened Ms T had a motor insurance policy arranged with Advantage covering her motorbike. In February 2022, Ms T added her partner to the policy ... (4 pages)View decision -
Decision Reference DRN1085239
18 Oct 2013 Bank of Ireland (UK) Plc Not upheldBanking and creditMrs D complains that Bank of Ireland (UK) plc, trading as Post Office Financial Services, will not refund to her the money that she paid, using her Post Office credit card, for some car repairs. Her complaint is made against the Post Office under section 75 of the Consumer Credit Act... (1 page)View decision -
Decision Reference DRN0942885
24 Oct 2017 Motion Finance 2017 Limited Not upheldBanking and creditMiss A complains about the actions of Motion Finance 2017 Limited, trading as KMC, in dealing with the supply of a car to her. She’s also made a complaint about the finance provider - but that complaint’s being dealt with separately.backgroundA used car was supplie... (2 pages)View decision -
Decision Reference DRN8107940
23 May 2018 Shop Direct Finance Company Limited UpheldBanking and creditMr J complains that Shop Direct Finance Company Limited won’t accept the return of a mobile phone that he bought on “buy now - pay later” terms. backgroundMr J used credit provided by Shop Direct to buy a mobile phone in March 2017 on “buy now - pay later” terms. ... (2 pages)View decision -
Decision Reference DRN5708420
14 Jun 2019 Shop Direct Finance Company Limited Not upheldBanking and creditMiss H complains that Shop Direct Finance Company Limited hasn’t complied with her individual voluntary arrangement and about the way that it’s dealt with her debt.backgroundMiss H opened an account with Shop Direct in September 2011 and she used it to buy some items ... (2 pages)View decision -
Decision Reference DRN4475299
3 Oct 2017 Lloyds Bank PLC Not upheldBanking and creditMr B complains that Lloyds Bank plc won’t refund to him the money that he paid for some services that he says he hasn’t received. His complaint is made against Lloyds under section 75 of the Consumer Credit Act 1974 and the chargeback rules. backgroundMr B used his Lloy... (2 pages)View decision
