We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 634 results
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Decision Reference DRN8799091
29 Oct 2014 Barclays Bank Plc Not upheldBanking and creditMs L complains that Barclays Bank PLC, trading as Barclaycard, will not refund to her the money that she paid for a coat on an online auction site.backgroundMs L paid £260 for a coat in November 2013 on an online auction site. She made the payment using her Barclaycard to a payment se... (2 pages)View decision -
Decision Reference DRN8107940
23 May 2018 Shop Direct Finance Company Limited UpheldBanking and creditMr J complains that Shop Direct Finance Company Limited won’t accept the return of a mobile phone that he bought on “buy now - pay later” terms. backgroundMr J used credit provided by Shop Direct to buy a mobile phone in March 2017 on “buy now - pay later” terms. ... (2 pages)View decision -
Decision Reference DRN4140640
26 Nov 2015 Lloyds Bank PLC Not upheldBanking and creditMr L complains that he did not authorise two payments which have been taken from his accounts with Lloyds Bank plc (previously Lloyds TSB Bank plc).backgroundMr L was on holiday overseas with his wife in December 2014. His wife bought a tablet computer for the local ... (2 pages)View decision -
Decision Reference DRN8199039
27 Jun 2017 Tesco Personal Finance PLC Not upheldBanking and creditMr T complains that Tesco Personal Finance plc, trading as Tesco Bank, won’t refund to him the money that he paid to rent a holiday villa. His complaint is made against Tesco Bank under section 75 of the Consumer Credit Act 1974 and the chargeback rules. backgroundMr... (2 pages)View decision -
Decision Reference DRN1218960
6 Apr 2018 Shop Direct Finance Company Limited UpheldBanking and creditMiss D complains about the adverse information that Shop Direct Finance Company Limited has recorded on her credit file. backgroundMiss D has an account with Shop Direct. She complained to this service in 2016 about the interest that was charged on her account. In res... (2 pages)View decision -
Decision Reference DRN0733722
8 Jun 2015 TSB Bank plc Not upheldBanking and creditMr G complains that TSB Bank plc has allowed direct debits to be paid from his account when there was not enough money in the account, causing the account to become overdrawn, and about the charges that it has applied to his account.backgroundMr G has a cash accoun... (2 pages)View decision -
Decision Reference DRN0942885
24 Oct 2017 Motion Finance 2017 Limited Not upheldBanking and creditMiss A complains about the actions of Motion Finance 2017 Limited, trading as KMC, in dealing with the supply of a car to her. She’s also made a complaint about the finance provider - but that complaint’s being dealt with separately.backgroundA used car was supplie... (2 pages)View decision -
Decision Reference DRN1085239
18 Oct 2013 Bank of Ireland (UK) Plc Not upheldBanking and creditMrs D complains that Bank of Ireland (UK) plc, trading as Post Office Financial Services, will not refund to her the money that she paid, using her Post Office credit card, for some car repairs. Her complaint is made against the Post Office under section 75 of the Consumer Credit Act... (1 page)View decision -
Decision Reference DRN4252944
13 Mar 2014 Tesco Personal Finance PLC Not upheldBanking and creditMr B complains that Tesco Personal Finance plc, trading as Tesco Bank, will not refund to him the money that he paid to a betting adviser. backgroundMr B paid for some betting advice using his Tesco Bank credit card. The payment was made to a company that was different to the betting ... (1 page)View decision -
Decision Reference DRN5964477
3 Mar 2015 Santander UK Plc Not upheldBanking and creditMrs G complains that Santander UK plc will not refund to her the money that she paid for a holiday. Her complaint is made against Santander under section 75 of the Consumer Credit Act 1974. Mrs G is being helped with her complaint by her husband.backgroundMrs G paid a holiday company ... (2 pages)View decision
