We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 601 results
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Decision Reference DRN3558264
11 Mar 2016 Tesco Personal Finance PLC Not upheldBanking and creditMrs D complains that Tesco Personal Finance plc, trading as Tesco Bank, won’t refund to her all of the costs that she had to pay when her party missed a connecting flight. Her complaint is made against Tesco Bank under section 75 of the Consumer Credit Act 1974. backg... (2 pages)View decision -
Decision Reference DRN0923348
3 Dec 2018 PSA Finance UK Limited Not upheldBanking and creditMs L complains that she was given incorrect information about her payments when she settled her hire purchase agreement with PSA Finance UK Limited, trading as Peugeot Financial Services, early. And she complains about the adverse information that it has recorded on he... (2 pages)View decision -
Decision Reference DRN5167087
6 Feb 2018 Tesco Personal Finance PLC Not upheldBanking and creditMs P complains that Tesco Personal Finance plc, trading as Tesco Bank, won’t refund to her the money that she says she paid to a modelling agency. Her complaint is made against Tesco Bank under section 75 of the Consumer Credit Act 1974. backgroundMs P used her Tesco ... (2 pages)View decision -
Decision Reference DRN0422415
4 Feb 2015 Barclays Bank Plc Not upheldBanking and creditMr C complains that Barclays Bank PLC, trading as Barclaycard, will not refund to him the money that he paid for a pair of glasses for his wife. His complaint is made against Barclaycard under section 75 of the Consumer Credit Act 1974. backgroundMr C bought two pairs of glasses for ... (2 pages)View decision -
Decision Reference DRN6519507
31 Mar 2015 Capital One (Europe) plc Not upheldBanking and creditMr R complains that Capital One (Europe) plc will not refund to him the money that his wife paid for a beauty training course. His complaint is made against Capital One under section 75 of the Consumer Credit Act 1974.our initial conclusionsThe adjudicator did not recommend that... (2 pages)View decision -
Decision Reference DRN4977752
13 Mar 2014 Barclays Bank Plc Not upheldBanking and creditMr C complains that Barclays Bank PLC (trading as Barclaycard) will not refund to him the money that he paid for some tiles that did not match the samples that he had received. His complaint is made against Barclaycard under section 75 of the Consumer Credit Act 1974.our initial co... (2 pages)View decision -
Decision Reference DRN4624089
3 Jun 2014 Vanquis Bank Limited Not upheldBanking and creditMr C complains that Vanquis Bank Limited will not refund to him the money that he paid, using his credit card, to a company for services relating to his timeshare. His complaint is made against Vanquis Bank under section 75 of the Consumer Credit Act 1974.backgroundMr C agreed to pay a ... (2 pages)View decision -
Decision Reference DRN5416604
2 Oct 2015 Barclays Bank Plc Not upheldBanking and creditMr C complains that Barclays Bank PLC, trading as Barclaycard, will not refund to him the money that he paid to a claims management company. His complaint is made against Barclaycard under section 75 of the Consumer Credit Act 1974. backgroundMr C used his Barclayca... (2 pages)View decision -
Decision Reference DRN8002555
9 May 2019 Lloyd Motors Ltd UpheldBanking and creditMr P complains about the way that his early settlement of two finance agreements has been dealt with by Lloyd Motors Limited. backgroundLloyd Motors had acted as the credit intermediary between Mr P and the credit provider on two finance agreements – one was a fixed ... (2 pages)View decision -
Decision Reference DRN2324258
2 Oct 2015 Clydesdale Bank Plc Not upheldBanking and creditMr M complains that Clydesdale Bank PLC will not refund to him the money that he paid for his wife’s wedding dress and dresses for the bridesmaids. His complaint is made against Clydesdale Bank under section 75 of the Consumer Credit Act 1974. backgroundMr M’s Clydesdal... (2 pages)View decision
