We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 634 results
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Decision Reference DRN5179293
20 Jan 2015 Advantage Insurance Company Limited UpheldInsurance (excluding PPI)Mr C and Mrs L complain about the repairs that Advantage Insurance Company Limited (trading as Hastings Direct) carried out to their car and the inconvenience they experienced following a claim made on their motor insurance policy.backgroundWhen Mr C and Mrs L’s car was involved in an ... (2 pages)View decision -
Decision Reference DRN-3649233
20 Sep 2022 Hastings Insurance Services Limited Not upheldInsuranceDRN-3649233 The complaint Mr B complains that the cost of changing the vehicle on his motor insurance policy was a lot more than Hastings Insurance Services Limited trading as Hastings Direct (Hastings) had previously suggested. What happened Mr B had motor insurance arranged via Hastings,... (3 pages)View decision -
Decision Reference DRN4779974
12 Dec 2016 Hastings Insurance Services Limited UpheldInsurance (excluding PPI)Mr S complains that Hastings Insurance Services Limited (trading as Hastings Direct) didn’t tell him his commercial motor insurance policy had been cancelled. It’s now declined to deal with another driver’s losses and Mr S’s premium has increased.backgroundHastings said... (2 pages)View decision -
Decision Reference DRN0238899
14 Mar 2016 Hastings Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr R complains that Hastings Insurance Services Ltd (trading as Hastings Direct) mis-led him that European Breakdown Cover applied to his motor insurance policy. He wants it to pay him the cost of his replacement car.background Mr R had car insurance including breakdown ... (3 pages)View decision -
Decision Reference DRN7838440
14 Oct 2014 IGO4 Limited UpheldInsurance (excluding PPI)Miss C complains that IGO4 Limited (trading as Hastings Direct SmartMiles) did not accept her no claims discount (NCD) because of which she cancelled her policy and thereby incurred charges. She seeks a refund. Miss C is represented by a family member, Mr C. backgroundMr C obtained a quot... (2 pages)View decision -
Decision Reference DRN3507652
14 Jan 2016 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mr D complains that Advantage Insurance Company Limited (trading as Hastings Direct) settled a claim made against his motor insurance policy on a 50/50 split liability basis when he says he wasn’t at fault. He is also unhappy with how it handled his claim and responde... (2 pages)View decision -
Decision Reference DRN-3562018
21 Jul 2022 Hastings Insurance Services Limited UpheldInsuranceDRN-3562018 The complaint Mr M complains that a motor insurance quote given to him by Hastings Insurance Services Limited trading as Hastings Direct (HISL) was much lower than the actual cost of the insurance. What happened Mr M had a motorbike insured through HISL. A few days after taking... (5 pages)View decision -
Decision Reference DRN-5501035
31 May 2025 Hastings Insurance Services Limited Not upheldInsuranceDRN-5501035 The complaint Mr and Miss K complain that Hastings Insurance Services Limited (trading as Hastings Direct) threatened to cancel their motor insurance. Miss K is the policyholder; Mr K is a named driver on his daughter’s policy. For simplicity, and because most of the informa... (3 pages)View decision -
Decision Reference DRN-5141332
18 Dec 2024 Advantage Insurance Company Limited Not upheldInsuranceDRN-5141332 The complaint Mr W complains Advantage Insurance Company Limited (Advantage) unfairly cancelled his motor insurance policy. What happened In early February 2023 Mr W took out a telematics motor insurance policy with Advantage. The terms of the policy required Mr W to instal... (2 pages)View decision -
Decision Reference DRN-3736661
20 Jan 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-3736661 The complaint Mr O complained about how Advantage Insurance Company Limited (trading as Hastings Direct) handed his claim under his motor insurance policy. What happened Mr O’s car was damaged in an accident and Hastings decided it was uneconomical to repair. They offered him £... (3 pages)View decision
