We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 596 results
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Decision Reference DRN9918581
4 Jul 2017 Hastings Insurance Services Limited Not upheldInsurance (excluding PPI)Mrs H complains about Hastings Insurance Services Limited, trading as Hastings Direct. She’s unhappy about its decision to settle her car insurance claim proportionately and charge her extra for her policy. She’s also unhappy with the service she’s received.backgroundMrs H a... (3 pages)View decision -
Decision Reference DRN8169454
21 Apr 2016 Hastings Insurance Services Ltd Not upheldInsurance (excluding PPI)Miss L has complained Hastings Insurance Services Limited, trading as Hasting Direct, has registered a recent accident on her insurance record even though she wasn’t at fault.She’s represented in her complaint by her mother, Mrs L, who’s a named driver on her policy.... (2 pages)View decision -
Decision Reference DRN-3736661
20 Jan 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-3736661 The complaint Mr O complained about how Advantage Insurance Company Limited (trading as Hastings Direct) handed his claim under his motor insurance policy. What happened Mr O’s car was damaged in an accident and Hastings decided it was uneconomical to repair. They offered him £... (3 pages)View decision -
Decision Reference DRN0292602
25 Feb 2014 Advantage Insurance Company Limited UpheldInsurance (excluding PPI)Miss A and her representative complain about the market valuation Advantage Insurance Company Limited (trading as Hastings Direct) applied to her vehicle, that it would not return the vehicle to her as part of her settlement and about its administration of her claim. backgroundMiss A held... (3 pages)View decision -
Decision Reference DRN-5008893
6 Sep 2024 Hastings Insurance Services Limited UpheldInsuranceDRN-5008893 The complaint Mr B and Ms S complain about how Hastings Insurance Services Limited trading as Hastings Direct dealt with their car insurance renewal. What happened Mr B’s car insurance renewed at the end of September 2023. Around the same time, Mr B added Ms S, a relative, ... (4 pages)View decision -
Decision Reference DRN-5141332
18 Dec 2024 Advantage Insurance Company Limited Not upheldInsuranceDRN-5141332 The complaint Mr W complains Advantage Insurance Company Limited (Advantage) unfairly cancelled his motor insurance policy. What happened In early February 2023 Mr W took out a telematics motor insurance policy with Advantage. The terms of the policy required Mr W to instal... (2 pages)View decision -
Decision Reference DRN8809047
19 Oct 2016 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Miss L complains that Advantage Insurance Company Limited (trading as Hastings Direct) made a mistake in handing her claim on her motor insurance policy. This led to a County Court Judgement (CCJ) being placed on her credit file. Miss L said because of this she was u... (2 pages)View decision -
Decision Reference DRN0238899
14 Mar 2016 Hastings Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr R complains that Hastings Insurance Services Ltd (trading as Hastings Direct) mis-led him that European Breakdown Cover applied to his motor insurance policy. He wants it to pay him the cost of his replacement car.background Mr R had car insurance including breakdown ... (3 pages)View decision -
Decision Reference DRN-4114374
4 May 2023 Hastings Insurance Services Limited Not upheldInsuranceDRN-4114374 The complaint Mrs N complains that due to an administration issue by Hastings Insurance Services Limited trading as Hastings Direct (Hastings), she was stopped by the Police for driving without insurance. What happened In October 2022 Mrs N changed the car insured under her mot... (2 pages)View decision -
Decision Reference DRN-2148598
11 Nov 2020 Hastings Insurance Services Limited Not upheldInsuranceDRN-2148598 The complaint Miss S complains about the valuation Hastings Insurance Services Limited trading as Hastings Direct gave for her car after it was declared a total loss. What happened The details of the complaint are well-known to both parties, so I will not repeat them again here... (2 pages)View decision
