We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 601 results
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Decision Reference DRN9634599
30 Jul 2013 Metropolitan International Schools Limited Not upheldBanking and creditMr W complains that a fixed sum loan agreement, that he used to finance a training course with Metropolitan International Schools Limited, trading as Train 4 Trade Skills, was mis-sold to him.backgroundMr W enrolled on a training course with Train 4 Trade Skills in November 2008 and he ... (2 pages)View decision -
Decision Reference DRN6044828
8 Jun 2015 Barclays Bank Plc Not upheldBanking and creditMs B complains that Barclays Bank PLC, trading as Barclaycard, will not refund to her the money that she paid for some software. Her complaint is made against Barclaycard under section 75 of the Consumer Credit Act 1974. backgroundMs B used her Barclaycard in August ... (2 pages)View decision -
Decision Reference DRN0256206
8 Jul 2015 Capital One (Europe) plc UpheldBanking and creditMr S complains that Capital One (Europe) plc will not refund to him the money that he paid for a boiler. His complaint is made against Capital One under section 75 of the Consumer Credit Act 1974. backgroundMr S used his Capital One credit card to pay £2,970 for a ... (2 pages)View decision -
Decision Reference DRN3857710
15 Jul 2019 Tesco Personal Finance PLC Not upheldBanking and creditMr S complains that Tesco Personal Finance plc, trading as Tesco Bank, won’t refund to him the money that he’s claimed for repairs to a motorbike. His complaint is made against Tesco Bank under section 75 of the Consumer Credit Act 1974. backgroundMr S used his Tesco Bank credit card in No... (2 pages)View decision -
Decision Reference DRN5676917
6 Feb 2018 Santander Consumer (UK) Plc UpheldBanking and creditMiss A complains that Santander Consumer (UK) plc, trading as Santander Consumer Finance, didn’t change the date of her direct debit payments and that it’s given her incorrect information.backgroundMiss A used a fixed sum loan agreement with Santander Consumer Finance ... (2 pages)View decision -
Decision Reference DRN0589438
23 May 2018 MBNA Limited Not upheldBanking and creditMr M complains that MBNA Limited won’t refund to him the money that he paid for orders on two crowdfunding platforms. His complaint is made against MBNA under section 75 of the Consumer Credit Act 1974. backgroundMr M used his MBNA credit card in December 2015 to make... (2 pages)View decision -
Decision Reference DRN3669620
13 Jun 2019 Clydesdale Financial Services Limited UpheldBanking and creditMr L complains that a conditional sale agreement with Clydesdale Financial Services Limited, trading as Barclays Partner Finance, was mis-sold to him.backgroundA used car was supplied to Mr L under a conditional sale agreement with Barclays Partner Finance in January ... (2 pages)View decision -
Decision Reference DRN-2494046
26 Apr 2021 Shawbrook Bank Limited Not upheldConsumer CreditDRN-2494046 The complaint Miss C complains about the interest that she’s being charged under a fixed sum loan agreement with Shawbrook Bank Limited and about the service that she’s received. She’s being helped with her complaint by her representative. What happened Miss C entered into a fi... (3 pages)View decision -
Decision Reference DRN7348149
19 Jun 2013 Lloyds TSB Bank Plc Not upheldBanking and creditK820x complaintMr B complains that Lloyds TSB Bank plc will not refund to him the deposit that he paid, using his credit card, for a made to measure bed for his wife. His claim is made against Lloyds TSB under section 75 of the Consumer Credit Act 1974.our initial conclusionsThe adjudi... (2 pages)View decision -
Decision Reference DRN6822760
29 Jul 2014 MBNA Limited Not upheldBanking and creditMr H complains that MBNA Limited will not refund to him the difference between the amount that he was quoted and the amount that he was required to pay for some car repairs. Mr H’s complaint is made against MBNA under section 75 of the Consumer Credit Act 1974. Mr H also complains ab... (2 pages)View decision
