We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 652 results
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Decision Reference DRN-5227978
28 Jan 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5227978 The complaint Mr S complains about the changes that NewDay Limited, trading as John Lewis Credit Card and John Lewis Money, has made to his credit card account. He also complains about the way that his complaint has been handled. What happened Mr S has a credit card account ... (3 pages)View decision -
Decision Reference DRN0589438
23 May 2018 MBNA Limited Not upheldBanking and creditMr M complains that MBNA Limited won’t refund to him the money that he paid for orders on two crowdfunding platforms. His complaint is made against MBNA under section 75 of the Consumer Credit Act 1974. backgroundMr M used his MBNA credit card in December 2015 to make... (2 pages)View decision -
Decision Reference DRN3669620
13 Jun 2019 Clydesdale Financial Services Limited UpheldBanking and creditMr L complains that a conditional sale agreement with Clydesdale Financial Services Limited, trading as Barclays Partner Finance, was mis-sold to him.backgroundA used car was supplied to Mr L under a conditional sale agreement with Barclays Partner Finance in January ... (2 pages)View decision -
Decision Reference DRN-2494046
26 Apr 2021 Shawbrook Bank Limited Not upheldConsumer CreditDRN-2494046 The complaint Miss C complains about the interest that she’s being charged under a fixed sum loan agreement with Shawbrook Bank Limited and about the service that she’s received. She’s being helped with her complaint by her representative. What happened Miss C entered into a fi... (3 pages)View decision -
Decision Reference DRN6822760
29 Jul 2014 MBNA Limited Not upheldBanking and creditMr H complains that MBNA Limited will not refund to him the difference between the amount that he was quoted and the amount that he was required to pay for some car repairs. Mr H’s complaint is made against MBNA under section 75 of the Consumer Credit Act 1974. Mr H also complains ab... (2 pages)View decision -
Decision Reference DRN-5282839
25 Feb 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5282839 The complaint Mr G complains about the way that Bank of Scotland plc has dealt with a credit card account balance transfer and the customer service that he’s received. What happened Mr G says that he applied to Bank of Scotland for a credit card with a 0% balance transfer of... (2 pages)View decision -
Decision Reference DRN2548913
31 Jan 2014 Barclays Bank Plc Not upheldBanking and creditMiss B complains that Barclays Bank PLC changed her address in its records without reason and that it closed her current and loan accounts and registered defaults on her credit file.backgroundMiss B had current and loan accounts with Barclays. Her accounts were in arrears and repaym... (2 pages)View decision -
Decision Reference DRN7348149
19 Jun 2013 Lloyds TSB Bank Plc Not upheldBanking and creditK820x complaintMr B complains that Lloyds TSB Bank plc will not refund to him the deposit that he paid, using his credit card, for a made to measure bed for his wife. His claim is made against Lloyds TSB under section 75 of the Consumer Credit Act 1974.our initial conclusionsThe adjudi... (2 pages)View decision -
Decision Reference DRN7040919
17 Dec 2013 Barclays Bank Plc Not upheldBanking and creditMr W complains that a payment break plan on his credit card was mis-sold to him by the original card provider, which has now been taken over by Barclays Bank PLC, trading as Barclaycard.our initial conclusionsThe adjudicator did not recommend that this complaint should be upheld... (2 pages)View decision -
Decision Reference DRN1426967
29 Jul 2014 Barclays Bank Plc Not upheldBanking and creditMr V complains that Barclays Bank PLC, trading as Barclaycard, will not refund to him the money that he paid for some payment vouchers. His complaint is made against Barclaycard under section 75 of the Consumer Credit Act 1974.backgroundMr V bought some payment vouchers from a third par... (2 pages)View decision