We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 601 results
-
Decision Reference DRN-5005819
18 Sep 2024 Bank of Scotland Plc UpheldConsumer CreditDRN-5005819 The complaint Mr S complains that Bank of Scotland plc, trading as Halifax, won’t remove the default that it has recorded on his credit file. What happened Mr S entered into a fixed sum loan agreement with Halifax in November 2021 for a loan of £24,363 and he agreed to make ... (3 pages)View decision -
Decision Reference DRN5938919
4 Nov 2016 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMrs R complains that a debt management plan was mis-sold to her by Harrington Brooks (Accountants) Limited. She is being helped with her complaint by a representative.backgroundMrs R entered into a debt management plan with Harrington Brooks in July 2009. Her representat... (2 pages)View decision -
Decision Reference DRN1372835
23 Feb 2016 Career Development Finance Limited Not upheldBanking and creditMr G complains that a training course was misrepresented to him. His complaint is made against Career Development Finance Limited under section 75 of the Consumer Credit Act 1974. backgroundMr G enrolled for a domestic gas engineering training course in 2011. He financed ... (3 pages)View decision -
Decision Reference DRN9167755
28 Mar 2019 HSBC UK Bank Plc Not upheldBanking and creditMr N complains about the service that he received from HSBC UK Bank plc when he contacted it about his financial difficulties.backgroundMr N has a bank account with HSBC. He also has a loan account and a credit card with HSBC. He contacted HSBC in early July 2018 be... (2 pages)View decision -
Decision Reference DRN4979525
10 Apr 2017 Mercedes-Benz Financial Services UK Limited Not upheldBanking and creditMs B complains that a hire purchase agreement with Mercedes-Benz Financial Services UK Limited was set up in her name when it should’ve been set up in her company’s name. She also complains about some faults with the car.backgroundA car was supplied to Ms B under a hire... (3 pages)View decision -
Decision Reference DRN-2644586
25 Mar 2021 Creation Consumer Finance Ltd Not upheldConsumer CreditDRN-2644586 The complaint Ms B complains about the way that that Creation Consumer Finance Limited has dealt with her credit agreement and about the fees that it has applied to her account. What happened Ms B entered into a credit agreement for a store card with Creation Consumer Finance i... (3 pages)View decision -
Decision Reference DRN6949077
19 Dec 2018 Advantage Insurance Company Limited UpheldInsurance (excluding PPI)Miss R complains about an additional mid-term premium she was charged by Advantage Insurance Company Limited for her motor insurance policy. background Miss R contacted Advantage in May 2018 to update some personal details. She’d recently changed her occupation and her... (3 pages)View decision -
Decision Reference DRN8601155
31 Jan 2014 Tesco Personal Finance PLC UpheldBanking and creditMr F complains that Tesco Personal Finance plc, trading as Tesco Bank, will not refund to him the money that he paid for a television using his Tesco Bank credit card. He says that the television was misrepresented to him. The supplier has stopped trading. His claim is made against... (2 pages)View decision -
Decision Reference DRN7828028
7 Dec 2018 Equifax Limited Not upheldBanking and creditMr M complains that Equifax Limited has recorded incorrect information on his credit file.backgroundMr M complained to Equifax that it has recorded incorrect information on his credit file about a mobile phone account and that it was linking him to an associate with ... (2 pages)View decision -
Decision Reference DRN-5288469
4 Mar 2025 Volvo Car UK Limited UpheldConsumer CreditDRN-5288469 The complaint Mrs R complains that Volvo Car UK Limited has sent her information that should have been sent to another customer and that it has sent her information to that customer. What happened Mrs R signed a hire agreement in May 2024 for a car to be supplied to her but ... (2 pages)View decision
