We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 634 results
-
Decision Reference DRN-5366004
30 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5366004 The complaint Mrs A complains that Moneybarn No. 1 Limited hasn’t dealt with the payments that she’s made to it under a conditional sale agreement correctly and that its reported adverse information about her payments to the credit reference agencies. What happened A used ca... (4 pages)View decision -
Decision Reference DRN6949077
19 Dec 2018 Advantage Insurance Company Limited UpheldInsurance (excluding PPI)Miss R complains about an additional mid-term premium she was charged by Advantage Insurance Company Limited for her motor insurance policy. background Miss R contacted Advantage in May 2018 to update some personal details. She’d recently changed her occupation and her... (3 pages)View decision -
Decision Reference DRN1372835
23 Feb 2016 Career Development Finance Limited Not upheldBanking and creditMr G complains that a training course was misrepresented to him. His complaint is made against Career Development Finance Limited under section 75 of the Consumer Credit Act 1974. backgroundMr G enrolled for a domestic gas engineering training course in 2011. He financed ... (3 pages)View decision -
Decision Reference DRN-5288469
4 Mar 2025 Volvo Car UK Limited UpheldConsumer CreditDRN-5288469 The complaint Mrs R complains that Volvo Car UK Limited has sent her information that should have been sent to another customer and that it has sent her information to that customer. What happened Mrs R signed a hire agreement in May 2024 for a car to be supplied to her but ... (2 pages)View decision -
Decision Reference DRN-5316833
22 May 2025 LeasePlan UK Limited Not upheldConsumer CreditDRN-5316833 The complaint Mr H complains about breaches of contract and administrative errors by LeasePlan UK Limited, trading as Leaseplan, relating to a hire agreement under which a car was supplied to him. What happened A used car was supplied to Mr H under a hire agreement with Leas... (3 pages)View decision -
Decision Reference DRN6716850
31 Mar 2015 Clydesdale Financial Services Limited Not upheldBanking and creditMr F complains that Clydesdale Financial Services Limited, trading as Barclays Partner Finance, has incorrectly recorded adverse information on his credit file which has reduced the availability of credit to him.backgroundMr F bought a computer in December 2013 which he ... (2 pages)View decision -
Decision Reference DRN4119604
18 Oct 2017 MBNA Limited Not upheldBanking and creditMrs F complains that MBNA Limited won’t refund to her account the money that was paid for some imported goods. She also complains about the service that’s been received from MBNA. Her complaint is made against MBNA under section 75 of the Consumer Credit Act 1974 and... (3 pages)View decision -
Decision Reference DRN-5503245
9 Sep 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5503245 The complaint Mrs M complains about the way that HSBC UK Bank plc has dealt with a credit that was made to her credit card account. What happened Mrs M used her HSBC credit card in February 2024 to make a payment of £772 to a retailer for some items. She returned those items... (4 pages)View decision -
Decision Reference DRN7828028
7 Dec 2018 Equifax Limited Not upheldBanking and creditMr M complains that Equifax Limited has recorded incorrect information on his credit file.backgroundMr M complained to Equifax that it has recorded incorrect information on his credit file about a mobile phone account and that it was linking him to an associate with ... (2 pages)View decision -
Decision Reference DRN8601155
31 Jan 2014 Tesco Personal Finance PLC UpheldBanking and creditMr F complains that Tesco Personal Finance plc, trading as Tesco Bank, will not refund to him the money that he paid for a television using his Tesco Bank credit card. He says that the television was misrepresented to him. The supplier has stopped trading. His claim is made against... (2 pages)View decision
