We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 601 results
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Decision Reference DRN-5036561
1 Oct 2024 Shawbrook Bank Limited Not upheldConsumer CreditDRN-5036561 The complaint Mrs C complains that Shawbrook Bank Limited has terminated her loan agreement and recorded a default on her credit file. What happened Mrs C agreed a loan of £7,000 from Shawbrook Bank in April 2022. There were issues with the monthly repayment of £162.45 and M... (4 pages)View decision -
Decision Reference DRN-2186093
7 Dec 2020 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-2186093 The complaint Mr W complains about the way that BMW Financial Services (GB) Limited, trading as Alphera Financial Services, has dealt with his payments for a car that was supplied to him under a hire purchase agreement. His wife is also involved in his complaint. What happened... (3 pages)View decision -
Decision Reference DRN-2944447
19 Oct 2021 NewDay Ltd Not upheldConsumer CreditDRN-2944447 The complaint Mrs A complains about the adverse information that NewDay Limited has recorded on her credit file relating to the payments that she made under a credit agreement for a television. What happened Mrs A used a credit agreement with a third party to pay for a televisi... (3 pages)View decision -
Decision Reference DRN9459515
11 Jul 2019 Moneybarn No. 1 Limited Not upheldBanking and creditMiss M complains that Moneybarn No. 1 Limited has defaulted her account, repossessed her car and terminated her conditional sale agreement. And she complains about the service that she’s received from Moneybarn.backgroundA used car was supplied to Miss M under a conditional sale agreement ... (2 pages)View decision -
Decision Reference DRN2955096
21 Mar 2017 Clydesdale Financial Services Limited Not upheldBanking and creditMr R complains that his loan agreement with Clydesdale Financial Services Limited, trading as Barclays Partner Finance, was unaffordable for him. He’s being helped with his complaint by his daughter. backgroundMr R signed a fixed sum loan agreement with Barclays Partner F... (2 pages)View decision -
Decision Reference DRN-4497584
6 Dec 2023 Hastings Insurance Services Limited UpheldInsuranceDRN-4497584 The complaint Mr S complains about Hastings Insurance Services Limited (“HISL”) and the service he received when he contacted them to make a claim on his van insurance policy. Mr S has been represented by Ms B during the complaint process. For ease of reference, I will refer to... (5 pages)View decision -
Decision Reference DRN-2374694
24 Nov 2020 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-2374694 The complaint Mr S complains that Volkswagen Financial Services (UK) Limited, trading as Audi Financial Services, has terminated the hire purchase agreement under which a used car was supplied to him. What happened Mr S entered into a hire purchase agreement with Audi Financial... (4 pages)View decision -
Decision Reference DRN-3376494
8 Jun 2022 DreamLease Ltd Not upheldConsumer CreditDRN-3376494 The complaint Mr B complains about the issues that he’s been caused as a result of the delayed delivery of a car that he’d ordered from DreamLease Limited. What happened Mr B ordered a car from DreamLease, which was acting as a credit broker, in November 2021 which was going to... (2 pages)View decision -
Decision Reference DRN6523808
20 Jul 2015 National Savings and Investments UpheldBanking and creditMrs F complains that National Savings and Investments did not tell her when it reduced the interest rate on her savings account.backgroundMrs F deposited a substantial amount into her NS&I account in February 2011. The interest rate at that time was 1.75%. The interes... (3 pages)View decision -
Decision Reference DRN-3352940
28 Apr 2022 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-3352940 The complaint Mrs J complains that Clydesdale Financial Services Limited, trading as Barclays Partner Finance, won’t compensate her for the consequential losses that she’s claimed as a result of some faulty kitchen furniture being supplied to her. Her husband is also involved w... (3 pages)View decision
