We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 667 results
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Decision Reference DRN0292602
25 Feb 2014 Advantage Insurance Company Limited UpheldInsurance (excluding PPI)Miss A and her representative complain about the market valuation Advantage Insurance Company Limited (trading as Hastings Direct) applied to her vehicle, that it would not return the vehicle to her as part of her settlement and about its administration of her claim. backgroundMiss A held... (3 pages)View decision -
Decision Reference DRN5179293
20 Jan 2015 Advantage Insurance Company Limited UpheldInsurance (excluding PPI)Mr C and Mrs L complain about the repairs that Advantage Insurance Company Limited (trading as Hastings Direct) carried out to their car and the inconvenience they experienced following a claim made on their motor insurance policy.backgroundWhen Mr C and Mrs L’s car was involved in an ... (2 pages)View decision -
Decision Reference DRN-5008893
6 Sep 2024 Hastings Insurance Services Limited UpheldInsuranceDRN-5008893 The complaint Mr B and Ms S complain about how Hastings Insurance Services Limited trading as Hastings Direct dealt with their car insurance renewal. What happened Mr B’s car insurance renewed at the end of September 2023. Around the same time, Mr B added Ms S, a relative, ... (4 pages)View decision -
Decision Reference DRN-3649233
20 Sep 2022 Hastings Insurance Services Limited Not upheldInsuranceDRN-3649233 The complaint Mr B complains that the cost of changing the vehicle on his motor insurance policy was a lot more than Hastings Insurance Services Limited trading as Hastings Direct (Hastings) had previously suggested. What happened Mr B had motor insurance arranged via Hastings,... (3 pages)View decision -
Decision Reference DRN4779974
12 Dec 2016 Hastings Insurance Services Limited UpheldInsurance (excluding PPI)Mr S complains that Hastings Insurance Services Limited (trading as Hastings Direct) didn’t tell him his commercial motor insurance policy had been cancelled. It’s now declined to deal with another driver’s losses and Mr S’s premium has increased.backgroundHastings said... (2 pages)View decision -
Decision Reference DRN8809047
19 Oct 2016 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Miss L complains that Advantage Insurance Company Limited (trading as Hastings Direct) made a mistake in handing her claim on her motor insurance policy. This led to a County Court Judgement (CCJ) being placed on her credit file. Miss L said because of this she was u... (2 pages)View decision -
Decision Reference DRN0238899
14 Mar 2016 Hastings Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr R complains that Hastings Insurance Services Ltd (trading as Hastings Direct) mis-led him that European Breakdown Cover applied to his motor insurance policy. He wants it to pay him the cost of his replacement car.background Mr R had car insurance including breakdown ... (3 pages)View decision -
Decision Reference DRN-3562018
21 Jul 2022 Hastings Insurance Services Limited UpheldInsuranceDRN-3562018 The complaint Mr M complains that a motor insurance quote given to him by Hastings Insurance Services Limited trading as Hastings Direct (HISL) was much lower than the actual cost of the insurance. What happened Mr M had a motorbike insured through HISL. A few days after taking... (5 pages)View decision -
Decision Reference DRN-4114374
4 May 2023 Hastings Insurance Services Limited Not upheldInsuranceDRN-4114374 The complaint Mrs N complains that due to an administration issue by Hastings Insurance Services Limited trading as Hastings Direct (Hastings), she was stopped by the Police for driving without insurance. What happened In October 2022 Mrs N changed the car insured under her mot... (2 pages)View decision -
Decision Reference DRN-2148598
11 Nov 2020 Hastings Insurance Services Limited Not upheldInsuranceDRN-2148598 The complaint Miss S complains about the valuation Hastings Insurance Services Limited trading as Hastings Direct gave for her car after it was declared a total loss. What happened The details of the complaint are well-known to both parties, so I will not repeat them again here... (2 pages)View decision