We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 633 results
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Decision Reference DRN8169454
21 Apr 2016 Hastings Insurance Services Ltd Not upheldInsurance (excluding PPI)Miss L has complained Hastings Insurance Services Limited, trading as Hasting Direct, has registered a recent accident on her insurance record even though she wasn’t at fault.She’s represented in her complaint by her mother, Mrs L, who’s a named driver on her policy.... (2 pages)View decision -
Decision Reference DRN-5659080
21 Jul 2025 Hastings Financial Services Limited Not upheldConsumer CreditDRN-5659080 The complaint Mr B complains that Hastings Financial Services Limited trading as Hastings Direct (Hastings) are holding him liable for a loan he did not take out. Mr B’s son and daughter represented Mr B with his complaint. What happened Mr B states he fell victim to a sca... (4 pages)View decision -
Decision Reference DRN0292602
25 Feb 2014 Advantage Insurance Company Limited UpheldInsurance (excluding PPI)Miss A and her representative complain about the market valuation Advantage Insurance Company Limited (trading as Hastings Direct) applied to her vehicle, that it would not return the vehicle to her as part of her settlement and about its administration of her claim. backgroundMiss A held... (3 pages)View decision -
Decision Reference DRN1129399
7 Mar 2017 Hastings Insurance Services Limited Not upheldInsurance (excluding PPI)Mrs S complains about the repairs that Hastings Insurance Services Limited (trading as Hastings Direct) made to her car under her motor insurance policy.backgroundMrs S was involved in an accident and her car was taken to Hastings’ approved repairer. But when Mrs ... (2 pages)View decision -
Decision Reference DRN-5008893
6 Sep 2024 Hastings Insurance Services Limited UpheldInsuranceDRN-5008893 The complaint Mr B and Ms S complain about how Hastings Insurance Services Limited trading as Hastings Direct dealt with their car insurance renewal. What happened Mr B’s car insurance renewed at the end of September 2023. Around the same time, Mr B added Ms S, a relative, ... (4 pages)View decision -
Decision Reference DRN-5503816
16 Jul 2025 Hastings Insurance Services Limited UpheldInsuranceDRN-5503816 The complaint Mr and Mrs G complain that Hastings Insurance Services Limited trading as Hastings Direct (“Hastings”) unfairly cancelled their motor insurance. What happened The subject matter of the insurance was a small hatchback that had first been registered in 2009. Mr... (5 pages)View decision -
Decision Reference DRN-3023223
7 Sep 2021 Hastings Insurance Services Limited UpheldInsuranceDRN-3023223 The complaint Ms S complains Hastings Insurance Services Limited trading as Hastings Direct (Hastings) didn't make clear the total amount payable on her policy when she changed her car. What happened Ms S purchased a motor insurance policy through Hastings on 3 October 201... (4 pages)View decision -
Decision Reference DRN8809047
19 Oct 2016 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Miss L complains that Advantage Insurance Company Limited (trading as Hastings Direct) made a mistake in handing her claim on her motor insurance policy. This led to a County Court Judgement (CCJ) being placed on her credit file. Miss L said because of this she was u... (2 pages)View decision -
Decision Reference DRN6720955
18 Nov 2014 Hastings Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr F complains that Hastings Insurance Services Ltd charged him a fee when he cancelled his motor insurance policy. backgroundHastings acted as the broker for Mr F when it set up his policy. The policy renewed in 2012 and 2013. Mr F decided in May 2014 that he wished to cancel the poli... (2 pages)View decision -
Decision Reference DRN-5097529
6 Nov 2024 Hastings Insurance Services Limited Not upheldInsuranceDRN-5097529 The complaint Mr P is unhappy Hastings Insurance Services Limited trading as Hastings Direct (Hastings) didn’t renew his motor insurance policy. What happened In December 2023 Hastings sent Mr P his car insurance renewal invite. It explained Mr P’s policy would automaticall... (3 pages)View decision
