We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 601 results
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Decision Reference DRN-3308133
22 Mar 2022 Whichdeal Ltd UpheldConsumer CreditDRN-3308133 The complaint Mr N complains about the amounts included on a hire purchase agreement, under which a car was supplied to him, and which he says was mis-sold to him by Whichdeal Limited, trading as Creditplus. What happened A used car was supplied to Mr N in October 2021 under a ... (3 pages)View decision -
Decision Reference DRN-3352940
28 Apr 2022 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-3352940 The complaint Mrs J complains that Clydesdale Financial Services Limited, trading as Barclays Partner Finance, won’t compensate her for the consequential losses that she’s claimed as a result of some faulty kitchen furniture being supplied to her. Her husband is also involved w... (3 pages)View decision -
Decision Reference DRN-1426959
26 Mar 2021 RCI Financial Services Limited Not upheldConsumer CreditDRN-1426959 The complaint Mr M complains that a car that was supplied to him under a hire purchase agreement with RCI Financial Services Limited, trading as Nissan Finance, wasn’t of satisfactory quality. What happened A new electric car was supplied to Mr M under a hire purchase agreement... (3 pages)View decision -
Decision Reference DRN-2580929
26 Mar 2021 RCI Financial Services Limited Not upheldConsumer CreditDRN-2580929 The complaint Mr T complains about the way that RCI Financial Services Limited, trading as Renault Finance, has dealt with a hire agreement for a van battery. What happened Mr T entered into a hire agreement for a van battery with Renault Finance that he signed in March 2017. H... (3 pages)View decision -
Decision Reference DRN-3303627
6 Jun 2022 Santander Consumer (UK) Plc Not upheldConsumer CreditDRN-3303627 The complaint Mr S complains that Santander Consumer (UK) plc, trading as Santander Consumer Finance, has terminated the conditional sale agreement under which a car had been supplied to him. What happened A used car was supplied to Mr S under a conditional sale agreement with ... (3 pages)View decision -
Decision Reference DRN-5055792
11 Nov 2024 Volkswagen Financial Services (UK) Limited Not upheldConsumer CreditDRN-5055792 The complaint Mr N complains that a car that was supplied to him under a hire purchase agreement with Volkswagen Financial Services (UK) Limited wasn’t of satisfactory quality and was mis-sold to him. What happened A used car was supplied to Mr N under a hire purchase agreem... (3 pages)View decision -
Decision Reference DRN-3149667
8 Dec 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3149667 The complaint Mr P complains about the adverse information that Moneybarn No. 1 Limited has recorded on his credit file in relation to a conditional sale agreement under which a car was supplied to him. What happened A used car was supplied to Mr P under a conditional sale agre... (3 pages)View decision -
Decision Reference DRN-3366330
9 Sep 2022 John Lewis Financial Services Limited Not upheldBanking and PaymentsDRN-3366330 The complaint Mrs B complains about John Lewis Financial Services Limited’s response to her request for a refund of the money that she paid for some furniture that wasn’t of satisfactory quality. What happened Mrs B and her husband bought some furniture with a total cost of £4,... (3 pages)View decision -
Decision Reference DRN-2523858
18 Jun 2021 Omni Capital Retail Finance Limited UpheldConsumer CreditDRN-2523858 The complaint Mr S complains that Omni Capital Retail Finance Limited won’t refund to him the money that he’s paid under a fixed sum loan agreement for an HGV driving course. What happened Mr S entered into a fixed sum loan agreement with Omni Capital, that he electronically si... (3 pages)View decision -
Decision Reference DRN-4872291
28 Nov 2024 Moonstone Rentals Limited UpheldConsumer CreditDRN-4872291 The complaint Miss I complains about the way that Moonstone Rentals Limited has dealt with the termination of her rental agreement and the arrears on her account. What happened Miss I rented a TV from Moonstone Rentals under a rental agreement that she electronically signed ... (3 pages)View decision