We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 601 results
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Decision Reference DRN0337494
13 Sep 2017 Clydesdale Financial Services Limited UpheldBanking and creditMr F complains about the default that Clydesdale Financial Services Limited, trading as Barclays Partner Finance, has recorded on his credit file. He’s being helped with his complaint by a representative.backgroundA used car was supplied to Mr F under a conditional ... (3 pages)View decision -
Decision Reference DRN2757293
7 Jun 2018 American Express Services Europe Limited Not upheldBanking and creditMr C complains that American Express Services Europe Limited won’t refund to him the money that he paid for a wedding dress to be cleaned. His complaint is made against American Express under section 75 of the Consumer Credit Act 1974 and he’s being helped with it by... (3 pages)View decision -
Decision Reference DRN5534210
8 Aug 2019 Volkswagen Financial Services (UK) Limited UpheldBanking and creditMr J complains about the amount that he’s been charged by Volkswagen Financial Services (UK) Limited, trading as Volkswagen Finance, for damage to a car that he returned at the end of his hire purchase agreement.backgroundA new car was supplied to Mr J under a hire purchase agreement with ... (3 pages)View decision -
Decision Reference DRN-2835807
24 Nov 2021 Vanquis Bank Limited UpheldConsumer CreditDRN-2835807 The complaint Mr S complains that Vanquis Bank Limited won’t refund to him the money that he paid for some credits relating to a timeshare relinquishment scheme. His complaint is being dealt with by his representative. What happened Mr S had bought a timeshare and he was invite... (4 pages)View decision -
Decision Reference DRN1377339
29 Nov 2019 PRA Group (UK) Limited Not upheldBanking and creditMrs A complains about the service that she’s received from PRA Group (UK) Limited in connection with her credit card debt. backgroundMrs A had a credit card debt with a credit card provider of £3,598.74 that was assigned to a third party in August 2012 and then to PRA Group in January 2015... (3 pages)View decision -
Decision Reference DRN-2575772
28 Apr 2021 Secure Trust Bank Plc UpheldConsumer CreditDRN-2575772 The complaint Mr B complains that a car that was supplied to him under a hire purchase agreement with Secure Trust Bank plc, trading as Moneyway, wasn’t of satisfactory quality. What happened A used car was supplied to Mr B under a hire purchase agreement with Moneyway that he ... (3 pages)View decision -
Decision Reference DRN3184604
31 Jul 2018 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Miss M is unhappy that Advantage Insurance Company Limited (Advantage) didn’t give her correct information about the cover her policy provided on a courtesy car, following a claim on her car insurance policy. Miss M’s also unhappy with the way the claim has been handled. ... (3 pages)View decision -
Decision Reference DRN-4941539
9 Sep 2024 MBNA Limited Not upheldBanking and PaymentsDRN-4941539 The complaint Mr L complains that the address was incorrectly changed on his MBNA Limited credit card account and correspondence was sent to an incorrect address. What happened Mr L says that he was the primary contact for a treasury account held by a bank and, when a new tr... (3 pages)View decision -
Decision Reference DRN-5033288
14 Oct 2024 Specialist Motor Finance Limited UpheldConsumer CreditDRN-5033288 The complaint Mr G complains that a car that was supplied to him under a hire purchase agreement with Specialist Motor Finance Limited wasn’t of satisfactory quality. What happened A used car was supplied to Mr G under a hire purchase agreement with Specialist Motor Finance... (3 pages)View decision -
Decision Reference DRN6680301
18 Oct 2018 Carcashpoint Limited UpheldBanking and creditMr and Mrs H complain that CarCashPoint Limited didn’t check whether its loan to them was affordable and that proper checks would’ve shown that it wasn’t affordable for them.backgroundCarCashPoint made two loans to Mr H in January 2014 which were secured on his car. A... (3 pages)View decision
