We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 634 results
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Decision Reference DRN7157383
10 Sep 2020 Barclays Bank UK PLC UpheldBanking and creditMr S complains that a fixed sum loan agreement was mis-sold to him by Barclays Bank UK PLC and that the loan was unaffordable for him.background Mr S has a Barclays fixed sum loan agreement. He’s complained about the bank’s decision to lend to him, saying it has led to him getting deeper i... (6 pages)View decision -
Decision Reference DRN5359465
28 Oct 2015 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mr W complains about the repairs to his car following a claim against his motor insurance policy with Advantage Insurance Company Limited, trading as Hastings Direct.backgroundMr W’s car was damaged in an accident that wasn’t his fault. He made a claim against his m... (2 pages)View decision -
Decision Reference DRN-4306402
4 Oct 2023 Tandem Personal Loans Ltd Not upheldConsumer CreditDRN-4306402 The complaint Mrs B complains that Tandem Personal Loans Limited won’t refund to her the money that she paid for some holiday club membership credits. Her friend is also involved in her complaint and she’s being represented by a claims management company. What happened Mrs B an... (6 pages)View decision -
Decision Reference DRN-5328872
10 Mar 2025 Hastings Insurance Services Limited Not upheldInsuranceDRN-5328872 The complaint Mr P complains about the level of service provided by Hastings Insurance Services Limited in administering his motor insurance policy. What happened Following a claim on his policy, Mr P said he made a subject access request (SAR) to his policy’s administrator... (2 pages)View decision -
Decision Reference DRN-4073685
16 May 2023 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4073685 The complaint Mr W complains that Clydesdale Financial Services Limited, trading as Barclays Partner Finance, won’t refund to him the money that he and his wife paid for some holiday club membership points. He’s being represented in his complaint by a legal adviser. What happen... (7 pages)View decision -
Decision Reference DRN2166297
12 Sep 2016 Hastings Insurance Services Limited Not upheldInsurance (excluding PPI)Mr R complains that Hastings Insurance Services Limited have charged him an additional premium for his motor insurance policy. backgroundMr R took out his first motor insurance policy with Hastings in January 2016. Mr R applied for the policy online and was directed to Ha... (2 pages)View decision -
Decision Reference DRN5146526
6 Jul 2018 Hastings Insurance Services Limited Not upheldInsurance (excluding PPI)Mr V’s complained that Hastings Insurance Services Limited mis-sold his motor insurance policy as it didn’t provide him with motor legal expenses cover.backgroundMr V bought his policy online through a comparison website that re-directed him to Hastings’ own website. He ... (2 pages)View decision -
Decision Reference DRN0882802
5 Jan 2018 Bluefin Insurance Services Limited UpheldInsurance (excluding PPI)M is unhappy with Bluefin Insurance Services Limited and says it fraudulently benefited from the insurance arrangements it made for M.backgroundI have issued two provisional decisions on this matter. Both parties have provided further information and arguments in response ... (15 pages)View decision -
Decision Reference DRN-2921731
12 Nov 2021 Hastings Insurance Services Limited Not upheldInsuranceDRN-2921731 The complaint Mr K and Mrs K are unhappy with the service provided by Hastings Insurance Services Limited (Hastings) when dealing with cancellation of their car insurance policy. What happened (Although both Mr K and Mrs K are party to this complaint, as Mr K has primarily deal... (3 pages)View decision -
Decision Reference DRN-3888316
13 Jan 2023 Hastings Insurance Services Limited Not upheldInsuranceDRN-3888316 The complaint Mrs M complains that Hastings Insurance Services Limited didn’t tell her that the excess for her motor insurance policy had increased. She wants this reduced to £145 as in the previous year and £350 compensation for the stress and anxiety caused. What happened Has... (2 pages)View decision
