We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 633 results
-
Decision Reference DRN-4114374
4 May 2023 Hastings Insurance Services Limited Not upheldInsuranceDRN-4114374 The complaint Mrs N complains that due to an administration issue by Hastings Insurance Services Limited trading as Hastings Direct (Hastings), she was stopped by the Police for driving without insurance. What happened In October 2022 Mrs N changed the car insured under her mot... (2 pages)View decision -
Decision Reference DRN-2148598
11 Nov 2020 Hastings Insurance Services Limited Not upheldInsuranceDRN-2148598 The complaint Miss S complains about the valuation Hastings Insurance Services Limited trading as Hastings Direct gave for her car after it was declared a total loss. What happened The details of the complaint are well-known to both parties, so I will not repeat them again here... (2 pages)View decision -
Decision Reference DRN-5170199
26 Nov 2024 Hastings Insurance Services Limited Not upheldInsuranceDRN-5170199 The complaint Mr and Mrs S are unhappy with how Hastings Insurance Services Limited trading as Hastings Direct administered their motor insurance policy. What happened Mr and Mrs S took out a motor insurance policy via a comparison website. The policy was administered by Ha... (4 pages)View decision -
Decision Reference DRN7979051
15 Jan 2018 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mr H complains about a motor insurance policy he had with Advantage Insurance Company Limited, trading as Hastings Direct SmartMiles. He says that a telematics box (black box) caused a fault with the car. This decision is addressed to Mr H, as he’s the policyholder. H... (3 pages)View decision -
Decision Reference DRN-3996235
1 Mar 2023 Hastings Insurance Services Limited UpheldInsuranceDRN-3996235 The complaint Mr W complains about the service received from Hastings Insurance Services Limited trading as Hastings Direct (“Hastings”) following the cancellation of his car insurance policy. Mr W is being represented by Miss W in his complaint against Hastings. What happened ... (4 pages)View decision -
Decision Reference DRN-5213965
8 Aug 2025 Hastings Financial Services Limited Not upheldConsumer CreditDRN-5213965 The complaint Mr H complains that Hastings Financial Services Limited trading as Hastings Direct (“Hastings”) is holding him liable for the debt on a loan he says he neither applied for nor consented to. What happened The background to this complaint is well known to both p... (2 pages)View decision -
Decision Reference DRN2516100
7 Aug 2014 IGO4 Limited Not upheldInsurance (excluding PPI)Mr M, and his representative Ms M, complain that IGO4 Limited (trading as Hastings Direct SmartMiles) will not refund the annual premium to him after he cancelled his motor insurance policy.backgroundMr M bought a second hand car and insured it through IGO4. But it did not actually hav... (2 pages)View decision -
Decision Reference DRN8931283
21 Oct 2015 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Miss F complains that Advantage Insurance Company Limited (trading as Hastings Direct) (Hastings) rejected her claim made under her motor insurance policy following an accident. She wants it to uphold her claim.backgroundMiss F was involved in a high speed collision in ... (2 pages)View decision -
Decision Reference DRN0167288
4 Jun 2019 Advantage Insurance Company Limited UpheldInsurance (excluding PPI)Mrs F has complained about Advantage Insurance Company Limited (trading as Hastings Direct). She isn’t happy about the valuation it placed on her car when she claimed on her motor insurance policy and about the way her claim was handled. backgroundMrs F was involved in ... (2 pages)View decision -
Decision Reference DRN-3977262
3 Mar 2023 Hastings Insurance Services Limited Not upheldInsuranceDRN-3977262 The complaint Mr K complains about the customer service he received from Hastings Insurance Services Limited when trying to make a claim under his key protection policy. Mr K also brought a complaint against the underwriter of his key protection policy to our service, which has... (2 pages)View decision
